Salesforce CRT-271 Certification Preparation For Community Cloud Consultants Online Training
Salesforce CRT-271 Online Training
The questions for CRT-271 were last updated at Jul 18,2025.
- Exam Code: CRT-271
- Exam Name: Certification Preparation For Community Cloud Consultants
- Certification Provider: Salesforce
- Latest update: Jul 18,2025
You want to make sure that you drive adoption, monitor engagement, and build a vibrant community .
What should an Administrator do to achieve this?
- A . Build up a network of brand ambassadors and make them moderators in your community
- B . Develop a lightning component that runs frequent promotions
- C . Install the Communities Reports and Dashboards package from the AppExchange
- D . Develop Reports and Dashboards built of the Network Object to understand insights from your communit
- E . Ensure that you have community promotions built into your Journey Builder on Marketing Cloud
You are creating a community whereby your customers will be able to upload photos of themselves with your products to a contest chatter group. You want to make sure only photo file extensions are allowed e.g. (.jpg, .png, .gif) and only up to 500mb .
What steps would you take to enable this?
- A . Define the file size limit in the Community Manager but it’s not possible to limit the file type
- B . Define the file types and size limit in the Community Manager under Administration
- C . Write an apex trigger on the Feed Object
- D . Define the file types in the Community Builder but it’s not possible to restrict the file size
- E . Download a 3rd party photo upload component from the AppExchange
Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.
- A . Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.
- B . Make sure customers are not members of other Salesforce Communities.
- C . Test the Community for member activity, including cases and articles.
- D . Formalize the member registration process, including automating the account assignment orperson account creation.
- E . Performance test the Community with a large number of members with increased activity.
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community .
What should a Community Cloud consultant suggest as a method of implementation?
Select one or more of the following:
- A . Configure Salesforce Connect and define the required external objects
- B . Create a custom lightning component to display the information in an iframe
- C . Configure Files Connect and include the external object in the global search
- D . Used the standard files component and define the third-party billing system as a source
Universal containers (UC) is opening up its Salesforce Communities public Knowledge Base to include audiences from the EMEA region. UC wants to ensure that the topics included in the Community are translated into the appropriate languages. UC has enabled multi-language in the Community and is ready to translate .
Which option should the Community Cloud consultant use to translate Topics associated to articles and discussions?
Select one or more of the following:
- A . Content Targeting
- B . Language Selector
- C . Translation Workbench
- D . Community Builder
The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers
Select one or more of the following:
- A . Use the Recommendations component to promote specific articles to defined groups of users (Channels)
- B . Place hotlink URLs to these topics in the header component
- C . Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user
- D . Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component
- E . Use the Featured Topics component to promote the topics related to these new articles
Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time .
What should the Community Manager do to meet this requirement?
- A . Create a rate rule and apply it to posts with newly registered members as the criteria
- B . Activate a content rule to flag member -generated content with a Review Moderation action
- C . Grant the ‘Community Moderator’ permission to allow access to view engagement reports
- D . Grant the ‘Moderate Communities Feed’ permission to Community members so they can
flag content
A Salesforce admin needs to build a self-service Community .
Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers
Select one or more of the following:
- A . Create email templates for the community to be used in the Community
- B . Add discussions on topics that car be published ir the Commit :y
- C . Enable the Service Cloud features to be used in the Community, including knowledge and case
- D . Configure a search for articles and discussions in the Community
- E . Gather branding assets, including images and logo for the Community
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers.
Universal Containers has the following requirements for their partner account:
• 120,000 partner accounts
• Minimize the number of partner account roles
• Partner account is made up of sales employees and sales managers
• Sales employees only have access to their data
• Sales managers have access to all sales employees data .
What are the two most efficient ways for the Salesforce Admin to fulfil these requirements? Choose 2 answers
- A . Set up partner accounts with two roles
- B . Set up partner accounts with one role
- C . Use sharing rules to grant sales managers access to sales employees’ data
- D . Make the sales manager the Super User on the partner account
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers.
• Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users.
• Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users.
• This Community needs to be built with the Napili template. All integrations must be mobile- first.
• Both partners have Community Lightning Components available .
What should a Salesforce Admin do to accomplish this task?
- A . Design and develop an API -level integration with the survey and electronic signature partners and make it available for Community users
- B . Install and configure the Community Lightning Components for surveys and electronic signatures available from the two partners
- C . Install and configure the non-Lightning Components for surveys and electronic signatures available from the partners
- D . Design and develop custom Community Lightning Components for surveys and electronic signatures
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