Salesforce CRT-271 Certification Preparation For Community Cloud Consultants Online Training
Salesforce CRT-271 Online Training
The questions for CRT-271 were last updated at Jul 18,2025.
- Exam Code: CRT-271
- Exam Name: Certification Preparation For Community Cloud Consultants
- Certification Provider: Salesforce
- Latest update: Jul 18,2025
The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens?
Select one or more of the following:
- A . Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles
- B . Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category
- C . Ask the lab to assign this topic to all articles as part of their quality control process before publishing
- D . Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this? Select one or more of the following:
- A . Use a trigger to create Community users for all related contacts on the account
- B . Use a workflow rule to create a task for the administrator with a list of contacts that should be users
- C . Send an email to the administrator when the opportunity is marked closed won so they can create users
- D . Use a schedule report that alerts the Salesforce administrator of the new contacts
Universal Containers is leveraging Salesforce Content and needs to rnake it available to their Community users (Customers, Partners, and Employees) .
Which users will be able to view Salesforce Content based on their license?
- A . Users with the Customer Community Login license.
- B . Users with the High-Volume Customer Portal license.
- C . Users with the Customer Community license.
- D . Users with the Customer Community Plus license.
Universal Containers built a Community using the Customer Service (Napili) Template.
They want the Salesforce Admin to enable multilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?
- A . Community Settings.
- B . Site.com Studio.
- C . Force.com Sites.
- D . Community Builder.
Universal Containers is launching a Community to drive their channel sales.
The requirements are as follows:
• Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.
• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.
• External partner users must be able to configure the quote using the pricing and quoting tool from the Community.
• The pricing and quoting tool must support Community users.
• Universal Containers owns licenses for Salesforce Connect .
What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers
- A . Integrate the Back-Office Legacy System using custom code development.
- B . Integrate the pricing and quoting tool by configuring external users to make it available in the Community
- C . Integrate the Back-Office Legacy System using Salesforce Connect
- D . Integrate the pricing and quoting tool by creating custom code to make it available in the Community
Which is currently not a valid pre-built Social Sign-on Authentication provider?
- A . GitHub
- B . LinkedIn
- C . Facebook
- D . Janrain
- E . Google
- F . Box
- G . Twitter
Northern Trail Outfitters wants to launch their Community with the following requirements:
• Enable ions
• Use Reputation for gamification
• View the Trending Articles
• Optimized for mobile .
Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers
- A . Use Reputation for gamification
- B . View the Trending Articles
- C . Enable ions
- D . Optimized for mobile
Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training .
Which three actions should a Community Cloud consultant take to create recommendations in the Community? Choose 3 answers
Select one or more of the following:
- A . Enter a description of the recommendation
- B . Select a custom recommendation channel in the Marketing Cloud
- C . Click "upload image" to include an image with your recommendation
- D . Connect to the Einstein recommendation API
- E . Enter a label for the button in the recommendation
You have identified all the topics for your Community, as great as they all are, you need to specific the featured topics, where do you navigate to do this?
- A . Community Manager
- B . Force.com Site Settings
- C . Community Builder
- D . Sites Settings
- E . Community Settings
Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.
Which users will be able to edit and delete Salesforce Files based on their licence?
Select one or more of the following:
- A . Users with the Lightning External App licence
- B . Users with the Customer Community Plus licence
- C . Users with the High Volume Customer Portal Licence
- D . Users with the Customer Community licence
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