Salesforce CRT-271 Certification Preparation For Community Cloud Consultants Online Training
Salesforce CRT-271 Online Training
The questions for CRT-271 were last updated at Jul 18,2025.
- Exam Code: CRT-271
- Exam Name: Certification Preparation For Community Cloud Consultants
- Certification Provider: Salesforce
- Latest update: Jul 18,2025
Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:
– Partner users should only see Accounts and Cases that they have access to
– A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account
– Partner users myst be able to collaborate within the private Groups of which they are
members
What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers
Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts.
The high-level capabilities for UC Partners are:
– Partner users should only see Accounts and Cases that they have access to
– A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account
– Partner users myst be able to collaborate within the private Groups of which they are members
What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers
- A . Use Apex managed sharing on the Account and Case Object
- B . Set External User Organisation-wide Defaults to Private on the Account and Case Object
- C . Configure an Owner-based Sharing Rule on the Account and Case Object
- D . Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object
Universal Containers have launched their Customer Community on the Koa template.
Community members have asked your advice for accessing the community on iOS devices, what do you recommend?
- A . IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
- B . All users should access a Koa Community via a Desktop browser only
- C . IOS users should download the One Community app where they can use their regular community login credentials to access the Community
- D . Navigate to the community URL in the browser and a mobile experience will be automatically rendered
Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers .
Which Community template should the Community Cloud consultant recommend?
Select one or more of the following:
- A . Partner Central
- B . Salesforce Tabs + Visualforce
- C . Customer Service
- D . Customer Account Portal
What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:
• Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.
• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.
• External partner users must be able to configure the quote using the pricing and quoting tool from the Community.
• The pricing and quoting tool must support Community users.
• Universal Containers owns licenses for Salesforce Connect.
- A . Integrate the Back-Office Legacy System using custom code development.
- B . Integrate the Back-Office Legacy System using Salesforce Connect.
- C . Integrate the pricing and quoting tool by configuring external users to make it available in the Community.
- D . Integrate the pricing and quoting tool by creating custom code to make it available in the Community.
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for
specific users who need to access all of the data on the partner account .
How should the Salesforce Admin fulfil this requirement?
- A . Promote the CEO partner user to delegated admin on the partner account
- B . Assign Super User access to the CEO partner user on the Contact page
- C . Add a third role to the partner account hierarchy for the CEO partner user
- D . Make the CEO partner user the owner of the partner account
A Community Admin is planning to add users and wants to send a welcome email for the community .
Which three checks must the Community Admin perform? Choose 3 answers
- A . Make sure the community is in Active status.
- B . Are sure the community is in Published status.
- C . Set the community in preview status to review before changing it to Active status.
- D . Make sure the users have their profiles established in the community.
- E . Set the email check box option at the community level.
Your company has provided you with 6,321 ‘Bad Words’ they wish to prevent being used in the Customer Community .
How many Content Criteria are required to support this requirement?
- A . 4
- B . 2
- C . 3
- D . 1
- E . 6
Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records .
What is the most efficient way for the Salesforce Admin to fulfil this requirement?
- A . Provide Super User Access to Partner Sales Reps
- B . Set the number of partner roles to two
- C . Create a criteria-based Sharing Rule
- D . Enable the Partner Sales Manager as Super Admin
How should a Salesforce Admin fulfil this requirement? Universal Containers needs to enable public access to Community content.
- A . Update the setting to allow access without login in Community Settings.
- B . Update preferences to allow access without login in Community Management.
- C . Update all pages to allow Public Visibility in Site.com Studio.
- D . Update the setting to Public Visibility to all Community pages in Setup.
Universal Containers wants to create a Customer Community venue product line with the following requirements:
– Use the customer service template
– Track Community members’ login countries
– Display SharePoint documents for the customer
– Display product documentation from Adobe Experience Manager
Which three integrations what do Community Cloud consultant need to configure to meet these requirements? Choose 3 answers
Select one or more of the following:
- A . SharePoint Web Services
- B . Files Connect
- C . CMS Connect
- D . Google Analytics
- E . Salesforce Knowledge
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