Salesforce CRT-271 Certification Preparation For Community Cloud Consultants Online Training
Salesforce CRT-271 Online Training
The questions for CRT-271 were last updated at Jul 17,2025.
- Exam Code: CRT-271
- Exam Name: Certification Preparation For Community Cloud Consultants
- Certification Provider: Salesforce
- Latest update: Jul 17,2025
Unauthenticated users are unable to some articles on a Universal Containers Community. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories .
How should the Salesforce admin troubleshoot this issue?
Select one or more of the following:
- A . Check the article type permissions on the guest user profile
- B . Enable public access for the Community in setup and the Guest user profile
- C . Create a new data category specifically for guest users to display articles
- D . Create a featured topic in the Community builder to display articles
Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.
How should the Salesforce Admin troubleshoot this issue?
- A . Create a Featured Topic in the Community Builder to display articles.
- B . Check the Article type permissions on the Guest User profile.
- C . Create a new data category specifically for Guest Users to display articles.
- D . Enable public access for the Community in Setup and the Guest User profile.
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees) .
Which users will be able to view Salesforce Content based on their license?
- A . Users with the High -Volume Customer Portal license
- B . Users with the Customer Community license
- C . Users with the Customer Community Login license
- D . Users with the Customer Community Plus license
As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to understand what they are hoping to get out of the community being implemented.
Who do you meet with?
- A . Partner Relationship Manager and Sales Managers
- B . Executives and the Partner Relationship Manager
- C . Partner Relationship Manager and Marketing Managers
- D . Sales Team, Marketing Team, Service Team and Executives
- E . #AskForce on Twitter and the Success Community
Universal Containers is launching a support Community with the following requirements:
• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.
• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.
• They have 50 Salesforce Live Agent Licenses provisioned in their org .
Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers
- A . Enable Live Agent in Community Settings
- B . Add a custom Live Agent Lightning component
- C . Set up Live Agent in Community Management
- D . Configure Live Agent in the Salesforce org
What must your enable at the User level to ensure External Users are able to view Knowledge?
- A . Check Knowledge Use
- B . Check the Data Categories you want to be Visible
- C . Assign the Knowledge User Permission Set
- D . Assign the Knowledge One Permission Set
- E . Check KnowledgeOne User
Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices.
The Salesforce Admin has validated the following on the Community user profile:
• Users Profile has Read Access on the Invoice Object
• Users Profile has a tab visible for Invoice Object .
What should the Salesforce Admin do to troubleshoot this issue?
- A . Verify that the Navigation Menu in Community Builder has ‘Type: Salesforce Object’ and
‘Object Type: Invoices.’ - B . Verify that the Navigation Menu in Community Management has ‘Type: Salesforce
Object’ and ‘Object Type: Invoices.’ - C . Verify that the Invoices tab is under the Selected tab in Community Management
- D . Verify that the Invoices tab is under the Selected tab in Community Settings Setup
Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5.
Where should the Salesforce Admin set the number of search results to 10?
- A . In the Community Management search page.
- B . In the Community Builder site global settings page.
- C . In the Community Management preferences page.
- D . In the Community Builder global search component properties.
The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community licence, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases .
How should internal users see these Cases?
Select one or more of the following:
- A . Use the role hierarchy
- B . Use a Public Group
- C . Use a Sharing Set
- D . Use a Share Group
Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities .
Which Salesforce Community template would you recommended to best achieve this?
- A . Aloha
- B . Napili
- C . Kokua
- D . Koa
- E . None of the above
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