Universal Containers needs employees who already have access to Salesforce to get access to a Customer Community they have just launched. The employee Salesforce profiles have been added to the Community.
What should the Salesforce Admin do to give employees access to the Customer Community?
- A . Add public access to Chatter to the profile.
- B . Assign the Customers Community app to the Salesforce user profile.
- C . Request that employees with Salesforce access register as Community users.
- D . Enable the "View Global Header" permission for Salesforce users.
Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template .
What is the recommended way to accomplish this task?
- A . Create a page layout for leads and assign it to those profiles that have access to the Community.
- B . Create a Detail page for invoices and add the page as a Navigation Menu item.
- C . Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.
- D . Add Opportunities as a Salesforce Object in the Navigation Menu.
Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers .
What should the Salesforce Admin do to enable users to use their Social Sign -on?
Discuss
- A . Create a custom login page with Social Sign -on capabilities, including authentication providers.
- B . Enable Social Sign -on in the Community management preferences menu.
- C . Set up the authentication provider for Social sites and add the Social Sign -on component to the login page.
- D . Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access.
Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users .
How should the Salesforce Admin address this issue?
- A . Create a new Case page in Community Builder and include required fields.
- B . Create a Global Action and update the layout to include required fields.
- C . Create a record type for Guest users and associate to the Case page layout.
- D . Create a custom case page for Guest users and add required fields.
It’s been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community .
What should you do next?
- A . Create a case with Salesforce support
- B . Disable the community and reactivate it as this automatically adds the Administrator Profile
- C . Perform Community Membership updates using the API
- D . Go into Setup >> Community Settings and Select >> Apply default access settings
What is the first step the Salesforce Admin must complete to set up the partner users?
Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community.
- A . Create a partner profile for the company.
- B . Add partner contacts to the Community as members.
- C . Create the account and enable it as a partner account.
- D . Allow partner users to self -register and gain access.
Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses .
Which characteristic of this Community will cause display problems when accessed from an Android mobile device?
- A . ‘API enabled’ profile permission
- B . Mobile responsiveness
- C . Community URL access
- D . Rich text styling
Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets .
What is the most efficient way for a Salesforce Admin to roll out the new features?
- A . Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox
- B . Build a new Community with required features after testing in a Sandbox and deactivate the existing Community
- C . Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.
- D . Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.
You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles .
What steps would you take to achieve this requirement?
- A . Create a Custom Sharing Rule
- B . Enable Super User Access
- C . Increase the number of roles within the Community Settings
- D . Create an APEX Custom Permission
- E . Create a Custom Sharing Set
Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page .
What should be the first step to add this page to the site?
Select one or more of the following:
- A . Create an object page
- B . Clone a standard page
- C . Clone an object page
- D . Create a standard page
Universal containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community .
Which three aspects can UC customise on these types of emails? Choose 3 answers
Select one or more of the following:
- A . Sender’s email address
- B . Logo
- C . Email format
- D . Fonts
- E . Footer text
Universal Containers needs to build a partner community that supports multiple business units by providing the following abilities:
• Each business unit can only collaborate with its partner network.
• Partners only see Knowledge articles and content specific to their business unit.
• Some business units allow partners to raise support cases.
• Some partners work with multiple business units .
How should a Salesforce Admin meet these requirements?
- A . Build a Community for each business unit and assign partners to the relevant Communities
- B . Build one Community and allow the partner profiles to be assigned based on the business unit
- C . Build one Community and segment partner visibility by turning off Community User Visibility
- D . Build a Community for each business unit and allow partners to have separate login credentials
ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community .
How should the Administrator at ACME Enterprises configure access to the Community?
- A . Sharing Rules
- B . Permission Sets
- C . Public Groups
- D . Profiles
- E . Chatter Groups
– Encourage collaboration among architects and builders
– Ensure that members have access to technical expertise about the structural capabilities and limitations of containers
– Facilitate the exchange and discussion of design ideas
Which three actions should the Admin take prior to launch? Choose 3 answers
Select one or more of the following:
- A . Set up reputation levels that help users to identify people with greater expertise and incentivise participation
- B . Establish moderation rules and processes for addressing flagged content
- C . Make sure customers are members of only the Architect and Builder Community
- D . Test the member profile permissions to make sure they are able too find and post relevant information
- E . Load test Chatter groups to make sure file and member counts won’t be exceeded
Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website .
Why type of record will you need to add to the DNS in order to achieve this?
- A . MX Record
- B . TXT Record
- C . NS Record
- D . CName Record
- E . AAAA Record
When architecting a community strategy it is important to consider portal role count limitations .
What is the maximum number of portal roles that can existing in an organization?
- A . 10,000
- B . 2,500
- C . 1,000
- D . 4,000
- E . 5,000
Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references .
What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer
- A . Create separate articles without these custom fields for the Customer channel and include in the Community
- B . Update the customer profile by removing access to these custom fields on all article types
- C . Override the article detail page with a custom Visualforce page and hide these custom fields for customers
- D . Modify the article detail page with custom Lightning Components that hide these custom fields
Universal Pastries wish to survey their customers in the community after they close a case .
How would they achieve this?
- A . Build a Surveys Lighting Component
- B . Use an AppExchange Survey Lightning Component
- C . Build a Surveys Visualforce Page
- D . Use the Standard Surveys Lightning Component
Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding .
How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.
Select one or more of the following:
- A . Assign articles directly to Navigational Topics
- B . Assign Data categories to Chatter profiles and map to Topics
- C . Assign Topic categories to articles
- D . Assign Data categories to articles and map to Topics
Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers
- A . Related Topics List
- B . Feed Publisher
- C . Headline
- D . Search Results
- E . Home Page Tabs
Universal Containers builds a Community with public access to Knowledge Articles and Q&A. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page .
What should the Salesforce Admin do to troubleshoot this issue?
- A . Enable "Public can access the community" checkbox under General Settings in Community Builder.
- B . Add the Guest User profile to the members in Community Management.
- C . Go to the Guest User profile and give to the Visualforce page.
- D . Change the org-wide default sharing to Public Full Access.
Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible .
What should the Salesforce Admin do to make this article visible in the Community?
- A . Create the article in the Community Management console
- B . Publish the Community so the changes take effect
- C . Add a Featured Topic in the Community Management console
- D . Select the Customer Channel in article setup
Universal Containers needs to roll out mobile access in their Community.
Their Community environment is as follows:
• Five active Communities
• Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container
• Mobile device: Apple iPhone (i0S)
What is the recommended method to ensure access of active Communities on a mobile device?
- A . Access four template -based Communities via Salesforce1 ‘OS app and Visualforce/Tab Community via mobile browser
- B . Access all Communities via Salesforce1 iOS app
- C . Access four template -based Communities via mobile browser and Visualforce/Tab community via Salesforce1 mobile browser app
- D . Access all Communities via mobile browser using the Community URL
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:
• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.
• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.
• They have 50 Salesforce Live Agent Licenses provisioned in their org.
- A . Enable Live Agent in Community Settings.
- B . Add a custom Live Agent Lightning component.
- C . Set up Live Agent in Community Management.
- D . Configure Live Agent in the Salesforce org.
Universal Containers creates a Napili template -based Community for their customers. Due to the company’s large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles .
Which standard functionality should a Community Manager use to accomplish this task?
- A . Set the Number of Articles property inside the Page Editor.
- B . Add the Top Articles component inside the Community Builder.
- C . Update Knowledge Settings inside Setup.
- D . Make sure Top Articles for Topics is enabled in Community Management.
Universal Shipping want to notify their Community Moderators when a member post more than one file to the community within a 15 minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen .
How would this requirement be implemented?
- A . Using a Content Rule in the Community Builder
- B . Using a Content Rule in the Community Manager
- C . Using a Rate Rule in the Community Manager
- D . Using a Rate Rule in the Community Builder
- E . It is not possible to moderate files in a Community
Universal Containers needs to create a Community that meets the following requirements:
– Self-Service Support Community in which customer and partner users are community members.
– Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.
– Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.
– Partners use Case Comment and Case Feed to communicate with the Universal Containers team and customers.
Which license type should a Salesforce Admin use for these Partner Users?
- A . Employee Community License
- B . Customer Community Plus License
- C . Partner Community License
- D . Customer Community License
Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them .
What is the final step the administrator should take to ensure user membership to the Community?
Select one or more of the following:
- A . Publish the Community using the Community Builder
- B . Assign the "UC Customer Community" profile in administration
- C . Use a permission set to give users access to the Community
- D . Ensure the "send welcome email" checkbox is selected
A Salesforce Admin needs to enable public access, such that Community collaboration features are accessible to guest users.
How should the Salesforce Admin perform this task?
- A . Create public-free web pages and use Community only for authenticated users.
- B . Create Force.com sites and update guest user login access.
- C . Allow users to access the Community with guest user login credentials.
- D . Enable "Public can access the community" checkbox under General Settings in Community Builder.
Universal Containers has the following requirements: – Enable VIP community access once a customer has reached $1 milion in revenue- Maintain customer revenue in Salesforce- All customers must have access to the general customer community- VIP customers must have access to VIP information in the community- The number of profiles in Salesforce must be limited How should the Salesforce Admin provide VIP users access to the VIP information?
- A . Create a permission set that has permissions to the VIP information and add it to VIP customers.
- B . Create a profile that has permissions to the VIP information and assign it to the VIP communityusers.
- C . Create a sharing set that allows VIP customers to access VIP information.
- D . Create a sharing rule that allows VIP customers to access VIP information.
Unauthenticated users are unable to some articles on a Universal Containers Community. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories .
How should the Salesforce admin troubleshoot this issue?
Select one or more of the following:
- A . Check the article type permissions on the guest user profile
- B . Enable public access for the Community in setup and the Guest user profile
- C . Create a new data category specifically for guest users to display articles
- D . Create a featured topic in the Community builder to display articles
Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.
How should the Salesforce Admin troubleshoot this issue?
- A . Create a Featured Topic in the Community Builder to display articles.
- B . Check the Article type permissions on the Guest User profile.
- C . Create a new data category specifically for Guest Users to display articles.
- D . Enable public access for the Community in Setup and the Guest User profile.
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees) .
Which users will be able to view Salesforce Content based on their license?
- A . Users with the High -Volume Customer Portal license
- B . Users with the Customer Community license
- C . Users with the Customer Community Login license
- D . Users with the Customer Community Plus license
As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to understand what they are hoping to get out of the community being implemented.
Who do you meet with?
- A . Partner Relationship Manager and Sales Managers
- B . Executives and the Partner Relationship Manager
- C . Partner Relationship Manager and Marketing Managers
- D . Sales Team, Marketing Team, Service Team and Executives
- E . #AskForce on Twitter and the Success Community
Universal Containers is launching a support Community with the following requirements:
• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.
• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.
• They have 50 Salesforce Live Agent Licenses provisioned in their org .
Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers
- A . Enable Live Agent in Community Settings
- B . Add a custom Live Agent Lightning component
- C . Set up Live Agent in Community Management
- D . Configure Live Agent in the Salesforce org
What must your enable at the User level to ensure External Users are able to view Knowledge?
- A . Check Knowledge Use
- B . Check the Data Categories you want to be Visible
- C . Assign the Knowledge User Permission Set
- D . Assign the Knowledge One Permission Set
- E . Check KnowledgeOne User
Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices.
The Salesforce Admin has validated the following on the Community user profile:
• Users Profile has Read Access on the Invoice Object
• Users Profile has a tab visible for Invoice Object .
What should the Salesforce Admin do to troubleshoot this issue?
- A . Verify that the Navigation Menu in Community Builder has ‘Type: Salesforce Object’ and
‘Object Type: Invoices.’ - B . Verify that the Navigation Menu in Community Management has ‘Type: Salesforce
Object’ and ‘Object Type: Invoices.’ - C . Verify that the Invoices tab is under the Selected tab in Community Management
- D . Verify that the Invoices tab is under the Selected tab in Community Settings Setup
Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5.
Where should the Salesforce Admin set the number of search results to 10?
- A . In the Community Management search page.
- B . In the Community Builder site global settings page.
- C . In the Community Management preferences page.
- D . In the Community Builder global search component properties.
The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community licence, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases .
How should internal users see these Cases?
Select one or more of the following:
- A . Use the role hierarchy
- B . Use a Public Group
- C . Use a Sharing Set
- D . Use a Share Group
Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities .
Which Salesforce Community template would you recommended to best achieve this?
- A . Aloha
- B . Napili
- C . Kokua
- D . Koa
- E . None of the above
Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:
– Partner users should only see Accounts and Cases that they have access to
– A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account
– Partner users myst be able to collaborate within the private Groups of which they are
members
What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers
Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts.
The high-level capabilities for UC Partners are:
– Partner users should only see Accounts and Cases that they have access to
– A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account
– Partner users myst be able to collaborate within the private Groups of which they are members
What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers
- A . Use Apex managed sharing on the Account and Case Object
- B . Set External User Organisation-wide Defaults to Private on the Account and Case Object
- C . Configure an Owner-based Sharing Rule on the Account and Case Object
- D . Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object
Universal Containers have launched their Customer Community on the Koa template.
Community members have asked your advice for accessing the community on iOS devices, what do you recommend?
- A . IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
- B . All users should access a Koa Community via a Desktop browser only
- C . IOS users should download the One Community app where they can use their regular community login credentials to access the Community
- D . Navigate to the community URL in the browser and a mobile experience will be automatically rendered
Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers .
Which Community template should the Community Cloud consultant recommend?
Select one or more of the following:
- A . Partner Central
- B . Salesforce Tabs + Visualforce
- C . Customer Service
- D . Customer Account Portal
What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:
• Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.
• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.
• External partner users must be able to configure the quote using the pricing and quoting tool from the Community.
• The pricing and quoting tool must support Community users.
• Universal Containers owns licenses for Salesforce Connect.
- A . Integrate the Back-Office Legacy System using custom code development.
- B . Integrate the Back-Office Legacy System using Salesforce Connect.
- C . Integrate the pricing and quoting tool by configuring external users to make it available in the Community.
- D . Integrate the pricing and quoting tool by creating custom code to make it available in the Community.
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for
specific users who need to access all of the data on the partner account .
How should the Salesforce Admin fulfil this requirement?
- A . Promote the CEO partner user to delegated admin on the partner account
- B . Assign Super User access to the CEO partner user on the Contact page
- C . Add a third role to the partner account hierarchy for the CEO partner user
- D . Make the CEO partner user the owner of the partner account
A Community Admin is planning to add users and wants to send a welcome email for the community .
Which three checks must the Community Admin perform? Choose 3 answers
- A . Make sure the community is in Active status.
- B . Are sure the community is in Published status.
- C . Set the community in preview status to review before changing it to Active status.
- D . Make sure the users have their profiles established in the community.
- E . Set the email check box option at the community level.
Your company has provided you with 6,321 ‘Bad Words’ they wish to prevent being used in the Customer Community .
How many Content Criteria are required to support this requirement?
- A . 4
- B . 2
- C . 3
- D . 1
- E . 6
Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records .
What is the most efficient way for the Salesforce Admin to fulfil this requirement?
- A . Provide Super User Access to Partner Sales Reps
- B . Set the number of partner roles to two
- C . Create a criteria-based Sharing Rule
- D . Enable the Partner Sales Manager as Super Admin
How should a Salesforce Admin fulfil this requirement? Universal Containers needs to enable public access to Community content.
- A . Update the setting to allow access without login in Community Settings.
- B . Update preferences to allow access without login in Community Management.
- C . Update all pages to allow Public Visibility in Site.com Studio.
- D . Update the setting to Public Visibility to all Community pages in Setup.
Universal Containers wants to create a Customer Community venue product line with the following requirements:
– Use the customer service template
– Track Community members’ login countries
– Display SharePoint documents for the customer
– Display product documentation from Adobe Experience Manager
Which three integrations what do Community Cloud consultant need to configure to meet these requirements? Choose 3 answers
Select one or more of the following:
- A . SharePoint Web Services
- B . Files Connect
- C . CMS Connect
- D . Google Analytics
- E . Salesforce Knowledge
The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens?
Select one or more of the following:
- A . Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles
- B . Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category
- C . Ask the lab to assign this topic to all articles as part of their quality control process before publishing
- D . Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this? Select one or more of the following:
- A . Use a trigger to create Community users for all related contacts on the account
- B . Use a workflow rule to create a task for the administrator with a list of contacts that should be users
- C . Send an email to the administrator when the opportunity is marked closed won so they can create users
- D . Use a schedule report that alerts the Salesforce administrator of the new contacts
Universal Containers is leveraging Salesforce Content and needs to rnake it available to their Community users (Customers, Partners, and Employees) .
Which users will be able to view Salesforce Content based on their license?
- A . Users with the Customer Community Login license.
- B . Users with the High-Volume Customer Portal license.
- C . Users with the Customer Community license.
- D . Users with the Customer Community Plus license.
Universal Containers built a Community using the Customer Service (Napili) Template.
They want the Salesforce Admin to enable multilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?
- A . Community Settings.
- B . Site.com Studio.
- C . Force.com Sites.
- D . Community Builder.
Universal Containers is launching a Community to drive their channel sales.
The requirements are as follows:
• Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.
• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.
• External partner users must be able to configure the quote using the pricing and quoting tool from the Community.
• The pricing and quoting tool must support Community users.
• Universal Containers owns licenses for Salesforce Connect .
What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers
- A . Integrate the Back-Office Legacy System using custom code development.
- B . Integrate the pricing and quoting tool by configuring external users to make it available in the Community
- C . Integrate the Back-Office Legacy System using Salesforce Connect
- D . Integrate the pricing and quoting tool by creating custom code to make it available in the Community
Which is currently not a valid pre-built Social Sign-on Authentication provider?
- A . GitHub
- B . LinkedIn
- C . Facebook
- D . Janrain
- E . Google
- F . Box
- G . Twitter
Northern Trail Outfitters wants to launch their Community with the following requirements:
• Enable ions
• Use Reputation for gamification
• View the Trending Articles
• Optimized for mobile .
Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers
- A . Use Reputation for gamification
- B . View the Trending Articles
- C . Enable ions
- D . Optimized for mobile
Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training .
Which three actions should a Community Cloud consultant take to create recommendations in the Community? Choose 3 answers
Select one or more of the following:
- A . Enter a description of the recommendation
- B . Select a custom recommendation channel in the Marketing Cloud
- C . Click "upload image" to include an image with your recommendation
- D . Connect to the Einstein recommendation API
- E . Enter a label for the button in the recommendation
You have identified all the topics for your Community, as great as they all are, you need to specific the featured topics, where do you navigate to do this?
- A . Community Manager
- B . Force.com Site Settings
- C . Community Builder
- D . Sites Settings
- E . Community Settings
Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.
Which users will be able to edit and delete Salesforce Files based on their licence?
Select one or more of the following:
- A . Users with the Lightning External App licence
- B . Users with the Customer Community Plus licence
- C . Users with the High Volume Customer Portal Licence
- D . Users with the Customer Community licence
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a ‘My Cases’ list view .
How should a Salesforce Admin set the record list component properties?
- A . Use the Case object with compact layout, return five records, and use the ‘My Cases’ list view
- B . Use the Case object with full layout, return five records, and use the ‘My Cases’ list view
- C . Use the ‘My Cases’ list view with compact layout, return five records, and disable public access
- D . Use the Case object, return five records, use the ‘My Cases’ list view, and disable public access
Universal Containers is planning to build a Lightning Community for employees. Employees need to see department-specific content when they first log in to the community .
How should the Community Cloud consultant meet this requirement?
Select one or more of the following:
- A . Develop a login flow with unique endpoints for each department
- B . Assign separate Visualforce pages for each department
- C . Create content using Content Management in Workspaces
- D . Target employees using audiences based on user object criteria
niversal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts .
Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users can see their account assets?
Select one or more of the following:
- A . Create a sharing rule for each accounts
- B . Use Apex managed sharing to grant access to the Community users
- C . Implement the role hierarchy on the Customer Community
- D . Set up a sharing set that references the Account ID on the asset
Universal Container’s Community Manager wants to better measure the Community adoption and engagement .
What is the recommended approach?
- A . Use Google Analytics to generate the adoption report
- B . Install the Salesforce Community Management AppExchange package
- C . Install the Wave dashboards for Communities
- D . Use Data Loader to download the user data to generate a pivot table in Excel
A company recently launched its first Lightning Community using the Partner Central Template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes .
How can the Community Cloud consultant meet these requirements?
Select one or more of the following:
- A . Create a change set to include the changes from the first Lightning Community and
create new Communities using that change set - B . Use the Partner Central Template and repeat all of the setup steps for each cloned Community
- C . Export the new Lightning Community as a template and create new Communities using the exported template
- D . Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community
A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members .
What is the likely cause of this issue?
Select one or more of the following:
- A . Recommendations need to be created for each member
- B . Members need to have read access to the recommendations object
- C . Page changes with the recommendations carousel need to be published
- D . The recommendation carousel component needs published to be enabled for the Community
Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community .
How can a Salesforce admin enable this capability in the Community using configuration?
Select one or more of the following:
- A . Allowing users to self register and create a workflow to update contacts to Person Account
- B . Add a Person Account option to the user registration page and have the option selected by default
- C . Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts
- D . Enable Allow External Users to self-register in a Community Management and leave the
account field blank
What are three advantages of adjusting the mark-up code on the page <head> in Community Builder? Choose 3 answers
- A . Ability to define iframe settings
- B . Optimizing the load times of certain typefaces
- C . Optimizing SE by adjusting the SE meta tags for search engines
- D . Custom JavaScript blocks
- E . Custom, analytics code, such as Google Analytics
Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community .
What feature is a good fit for Universal Condiments requirement?
- A . Reputation Types
- B . Reputation Categories
- C . Reputation Groups
- D . Reputation Levels
- E . Reputation Ranks
Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented?
- A . Download the Advanced Community Moderation lightning component and configure it in
the Community Builder - B . Use a Community Moderation Rule
- C . Define Community Member Criteria
- D . Leverage the Community Cloud Moderation API with APEX
You want to make sure that you drive adoption, monitor engagement, and build a vibrant community .
What should an Administrator do to achieve this?
- A . Build up a network of brand ambassadors and make them moderators in your community
- B . Develop a lightning component that runs frequent promotions
- C . Install the Communities Reports and Dashboards package from the AppExchange
- D . Develop Reports and Dashboards built of the Network Object to understand insights from your communit
- E . Ensure that you have community promotions built into your Journey Builder on Marketing Cloud
You are creating a community whereby your customers will be able to upload photos of themselves with your products to a contest chatter group. You want to make sure only photo file extensions are allowed e.g. (.jpg, .png, .gif) and only up to 500mb .
What steps would you take to enable this?
- A . Define the file size limit in the Community Manager but it’s not possible to limit the file type
- B . Define the file types and size limit in the Community Manager under Administration
- C . Write an apex trigger on the Feed Object
- D . Define the file types in the Community Builder but it’s not possible to restrict the file size
- E . Download a 3rd party photo upload component from the AppExchange
Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.
- A . Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.
- B . Make sure customers are not members of other Salesforce Communities.
- C . Test the Community for member activity, including cases and articles.
- D . Formalize the member registration process, including automating the account assignment orperson account creation.
- E . Performance test the Community with a large number of members with increased activity.
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community .
What should a Community Cloud consultant suggest as a method of implementation?
Select one or more of the following:
- A . Configure Salesforce Connect and define the required external objects
- B . Create a custom lightning component to display the information in an iframe
- C . Configure Files Connect and include the external object in the global search
- D . Used the standard files component and define the third-party billing system as a source
Universal containers (UC) is opening up its Salesforce Communities public Knowledge Base to include audiences from the EMEA region. UC wants to ensure that the topics included in the Community are translated into the appropriate languages. UC has enabled multi-language in the Community and is ready to translate .
Which option should the Community Cloud consultant use to translate Topics associated to articles and discussions?
Select one or more of the following:
- A . Content Targeting
- B . Language Selector
- C . Translation Workbench
- D . Community Builder
The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers
Select one or more of the following:
- A . Use the Recommendations component to promote specific articles to defined groups of users (Channels)
- B . Place hotlink URLs to these topics in the header component
- C . Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user
- D . Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component
- E . Use the Featured Topics component to promote the topics related to these new articles
Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time .
What should the Community Manager do to meet this requirement?
- A . Create a rate rule and apply it to posts with newly registered members as the criteria
- B . Activate a content rule to flag member -generated content with a Review Moderation action
- C . Grant the ‘Community Moderator’ permission to allow access to view engagement reports
- D . Grant the ‘Moderate Communities Feed’ permission to Community members so they can
flag content
A Salesforce admin needs to build a self-service Community .
Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers
Select one or more of the following:
- A . Create email templates for the community to be used in the Community
- B . Add discussions on topics that car be published ir the Commit :y
- C . Enable the Service Cloud features to be used in the Community, including knowledge and case
- D . Configure a search for articles and discussions in the Community
- E . Gather branding assets, including images and logo for the Community
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers.
Universal Containers has the following requirements for their partner account:
• 120,000 partner accounts
• Minimize the number of partner account roles
• Partner account is made up of sales employees and sales managers
• Sales employees only have access to their data
• Sales managers have access to all sales employees data .
What are the two most efficient ways for the Salesforce Admin to fulfil these requirements? Choose 2 answers
- A . Set up partner accounts with two roles
- B . Set up partner accounts with one role
- C . Use sharing rules to grant sales managers access to sales employees’ data
- D . Make the sales manager the Super User on the partner account
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers.
• Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users.
• Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users.
• This Community needs to be built with the Napili template. All integrations must be mobile- first.
• Both partners have Community Lightning Components available .
What should a Salesforce Admin do to accomplish this task?
- A . Design and develop an API -level integration with the survey and electronic signature partners and make it available for Community users
- B . Install and configure the Community Lightning Components for surveys and electronic signatures available from the two partners
- C . Install and configure the non-Lightning Components for surveys and electronic signatures available from the partners
- D . Design and develop custom Community Lightning Components for surveys and electronic signatures
Universal Containers needs to add a page to their Napili Community. Authors will manually add the content to the page .
What should be the first step to add this page to the site?
- A . Create a standard page
- B . Clone an object page
- C . Create an object page
- D . Clone a standard page
Select two ways you are able to integrate Google Analytics with a template based Community. 2 Answers
- A . Community Builder >> Settings > > Analytics Setup
- B . Community Builder >> Settings >> Advanced >> Google Analytics Tracking
- C . Community Builder >> Settings >> Advanced >> Edit Head Markup
- D . Setup Menu >> Google Analytics >> Communities
- E . Community Manager >> Settings >> Advanced >> Google Analytics Tracking
You have been asked to create a Community leveraging Out-of-the-box login, logout, self-registration, and error pages. Would you recommend the use of Community Builder or Force.com site?
- A . Community Builder but only with the Napili or Koa template
- B . Force.com Sites
- C . It doesn’t matter, both will work
- D . Community Builder
- E . Neither, only Customer and Partner Portals currently support error pages
Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:
– Partner users should NOT be able to access accounts and cases that they do NOT have access to.
– A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.
– Partner users must be able to collaborate within the private groups they are members of.
What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.
- A . Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.
- B . Set External User Organisation Wide Defaults to Private on the Account and Case Object.
- C . Configure an Owner-based Sharing Rule on the Account and Case Object.
- D . Develop an Apex Managed Sharing Rule on the Account and Case Object.
Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community .
How should a Salesforce Admin add this capability to the Community? Choose one answer
- A . Implement a Web-to-case form to capture user details and use case details to create a Community user
- B . Create a publically accessible custom page with the registration details and add a link to the Community login page
- C . Use the registration form in the company website and allow users to register
- D . Enable the option Allow External Users to Self-register in the Community Management page
The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections.
When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers
- A . Assign relevant articles to a group
- B . Add the More Topics link to the navigation menu
- C . Make sure subtopics are enabled in the page headline
- D . Enable Feed Tracking for these topics
CORRECT TEXT
During a recent review of their partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using .
Which two individual actions should a Community Cloud consultant recommend to address this issue? Choose 2 answers
Select one or more of the following:
- A . Install a lightning Bolt template the AppExchange
- B . Build custom HTML pages according to marketing specifications
- C . Implement a custom theme for the Community
- D . Build Visualforce pages and apply custom CSS
Universal Containers has created a new LightningCommunity in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages .
What should the admin use to migrate changes from sandbox to production?
Select one or more of the following:
- A . Metadata AP
- B . Force.com IDE
- C . Template export
- D . Change sets
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation.
Where should the Salesforce Admin delete the recommendation?
- A . From the All Communities setup page
- B . From the Community Workspace
- C . From the Community site
- D . From the Community Builder
What features are you able to take advantage of in the Topic Management section of the Community Manager?
- A . Create, Merge, Rename and Delete Topics
- B . Define Knowledge Articles that will be displayed against each topic
- C . Assign Featured and Navigational Topics
- D . Assign Featured Topics Only
- E . Assign Navigational Topics Only
Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napili template .
What two things should a Salesforce Admin do to accomplish this requirement? Choose 2 answers
- A . Add French and Italian languages to the Community using the Community Builder Page Editor
- B . Add French and Italian languages to the Community using Site.com configuration
- C . Add the Language Picker Component to make French and Italian available on the Community Pages
- D . Add French and Italian to Language Settings under Admin Setup
Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view .
How should a Salesforce Admin set the record list component properties?
- A . Use the Case object with full layout, return five records, and use the "My Cases" list view.
- B . Use the Case object, return five records, use the "My Cases" list view, and disable public access.
- C . Use the "My Cases’ list view with compact layout, return five records, and disable public access.
- D . Use the Case object with compact layout, retum five records, and use the •My Cases" list view.
Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community. – The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect – Customer users only need to see their orders in the Community – Orders are currently public read-only – Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers
- A . Leveraging existing integration with the legacy system
- B . Set the external users’ organisation wide defaults to private for external order objects
- C . Creating a new integration with the legacy system for customer users
- D . Update the customer user profile and given the "view all" permission on the integration object
Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.
– The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.
– Customer users only need to see their orders in the Community.
– Orders are currently public read-only.
– Customer users need to access fields that are already part of the existing integration.
What two things should the Salesforce Admin do to meet these requirements? Choose 2 answers
- A . Leverage existing integration with the legacy System.
- B . Create a new integration with the Legacy System for customer users.
- C . Update the customer user Profile and give them the "View all" permission on the integration object.
- D . Set the External Users’ Organization-Wide Defaults to Private for external objects.
Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities .
What would you recommend to Bagel World?
- A . Create 1 Community for both customers and partners
- B . Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community
- C . Create 1 Community for both Customers and Partners and enable Super User Access for Partners
- D . Create 2 Communities 1 Partner Community and 1 Customer Community
You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?
- A . Custom Permission
- B . Custom Sharing Rule
- C . Records owned by community members are automatically shared with all internal users
- D . Custom Sharing Set
- E . Custom Sharing Group
The Community adminstrator at Universal Containers has received reports from users about mnot being able to see each other in the People tab. However, users are able to view other’s conversations within groups of which they are a part .
Why are users unable to see each other in the People tab?
Select one or more of the following:
- A . External users cannot view each other within Partner Communities
- B . Users did not approve each others’ Friend Requests within the Community
- C . External users can only view each other if they are in the same Account
- D . The Administrator has deselected Community User Visibility
Salesforce releases an enhanced feed publisher component in the latest release of the Napili template. Universal Containers org is now on the latest version, but the collaboration component is NOT available in the Napili template .
What should the Salesforce Admin do to resolve this issue?
- A . Refresh the Salesforce component list In Community Builder
- B . Upgrade the template to like latest version
- C . Enable Chatter for the one
- D . Un publish and republish the Napili template
Universal Containers has a customer Community in Europe and plans to roll out as
separate Community for their US customers. They have separate profiles for the US, Europe, and Asia customers.
How can the Salesforce Admin limit the membership of this new community to US customers?
Select one or more of the following:
- A . Add US users to the community sharing set
- B . Add each US customer as a Community member from the contact record
- C . Add the US customer public group to the Community as members of the Community
- D . Add only US customer profiles as Community members
Northern Trail Outfitters has recently launched a partner program to increase sales.
The VP of Sales has the following goals:
– Drive more revenue from sales channels
– Allow channel partners to provide service to buyers
– Get deal visibility in real time
Which option should Northern Trail Outfitters consider to meet these requirements?
Select one or more of the following:
- A . Guided selling for Community Cloud
- B . CPQ for Community Cloud
- C . Direct pricing for Community Cloud
- D . Sales channels the Community Cloud