Salesforce CRT-271 Certification Preparation For Community Cloud Consultants Online Training
Salesforce CRT-271 Online Training
The questions for CRT-271 were last updated at Jul 17,2025.
- Exam Code: CRT-271
- Exam Name: Certification Preparation For Community Cloud Consultants
- Certification Provider: Salesforce
- Latest update: Jul 17,2025
Universal Containers builds a Community with public access to Knowledge Articles and Q&A. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page .
What should the Salesforce Admin do to troubleshoot this issue?
- A . Enable "Public can access the community" checkbox under General Settings in Community Builder.
- B . Add the Guest User profile to the members in Community Management.
- C . Go to the Guest User profile and give to the Visualforce page.
- D . Change the org-wide default sharing to Public Full Access.
Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible .
What should the Salesforce Admin do to make this article visible in the Community?
- A . Create the article in the Community Management console
- B . Publish the Community so the changes take effect
- C . Add a Featured Topic in the Community Management console
- D . Select the Customer Channel in article setup
Universal Containers needs to roll out mobile access in their Community.
Their Community environment is as follows:
• Five active Communities
• Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container
• Mobile device: Apple iPhone (i0S)
What is the recommended method to ensure access of active Communities on a mobile device?
- A . Access four template -based Communities via Salesforce1 ‘OS app and Visualforce/Tab Community via mobile browser
- B . Access all Communities via Salesforce1 iOS app
- C . Access four template -based Communities via mobile browser and Visualforce/Tab community via Salesforce1 mobile browser app
- D . Access all Communities via mobile browser using the Community URL
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:
• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.
• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.
• They have 50 Salesforce Live Agent Licenses provisioned in their org.
- A . Enable Live Agent in Community Settings.
- B . Add a custom Live Agent Lightning component.
- C . Set up Live Agent in Community Management.
- D . Configure Live Agent in the Salesforce org.
Universal Containers creates a Napili template -based Community for their customers. Due to the company’s large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles .
Which standard functionality should a Community Manager use to accomplish this task?
- A . Set the Number of Articles property inside the Page Editor.
- B . Add the Top Articles component inside the Community Builder.
- C . Update Knowledge Settings inside Setup.
- D . Make sure Top Articles for Topics is enabled in Community Management.
Universal Shipping want to notify their Community Moderators when a member post more than one file to the community within a 15 minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen .
How would this requirement be implemented?
- A . Using a Content Rule in the Community Builder
- B . Using a Content Rule in the Community Manager
- C . Using a Rate Rule in the Community Manager
- D . Using a Rate Rule in the Community Builder
- E . It is not possible to moderate files in a Community
Universal Containers needs to create a Community that meets the following requirements:
– Self-Service Support Community in which customer and partner users are community members.
– Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.
– Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.
– Partners use Case Comment and Case Feed to communicate with the Universal Containers team and customers.
Which license type should a Salesforce Admin use for these Partner Users?
- A . Employee Community License
- B . Customer Community Plus License
- C . Partner Community License
- D . Customer Community License
Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them .
What is the final step the administrator should take to ensure user membership to the Community?
Select one or more of the following:
- A . Publish the Community using the Community Builder
- B . Assign the "UC Customer Community" profile in administration
- C . Use a permission set to give users access to the Community
- D . Ensure the "send welcome email" checkbox is selected
A Salesforce Admin needs to enable public access, such that Community collaboration features are accessible to guest users.
How should the Salesforce Admin perform this task?
- A . Create public-free web pages and use Community only for authenticated users.
- B . Create Force.com sites and update guest user login access.
- C . Allow users to access the Community with guest user login credentials.
- D . Enable "Public can access the community" checkbox under General Settings in Community Builder.
Universal Containers has the following requirements: – Enable VIP community access once a customer has reached $1 milion in revenue- Maintain customer revenue in Salesforce- All customers must have access to the general customer community- VIP customers must have access to VIP information in the community- The number of profiles in Salesforce must be limited How should the Salesforce Admin provide VIP users access to the VIP information?
- A . Create a permission set that has permissions to the VIP information and add it to VIP customers.
- B . Create a profile that has permissions to the VIP information and assign it to the VIP communityusers.
- C . Create a sharing set that allows VIP customers to access VIP information.
- D . Create a sharing rule that allows VIP customers to access VIP information.
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