Salesforce CRT-271 Certification Preparation For Community Cloud Consultants Online Training
Salesforce CRT-271 Online Training
The questions for CRT-271 were last updated at Jul 16,2025.
- Exam Code: CRT-271
- Exam Name: Certification Preparation For Community Cloud Consultants
- Certification Provider: Salesforce
- Latest update: Jul 16,2025
Universal containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community .
Which three aspects can UC customise on these types of emails? Choose 3 answers
Select one or more of the following:
- A . Sender’s email address
- B . Logo
- C . Email format
- D . Fonts
- E . Footer text
Universal Containers needs to build a partner community that supports multiple business units by providing the following abilities:
• Each business unit can only collaborate with its partner network.
• Partners only see Knowledge articles and content specific to their business unit.
• Some business units allow partners to raise support cases.
• Some partners work with multiple business units .
How should a Salesforce Admin meet these requirements?
- A . Build a Community for each business unit and assign partners to the relevant Communities
- B . Build one Community and allow the partner profiles to be assigned based on the business unit
- C . Build one Community and segment partner visibility by turning off Community User Visibility
- D . Build a Community for each business unit and allow partners to have separate login credentials
ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community .
How should the Administrator at ACME Enterprises configure access to the Community?
- A . Sharing Rules
- B . Permission Sets
- C . Public Groups
- D . Profiles
- E . Chatter Groups
– Encourage collaboration among architects and builders
– Ensure that members have access to technical expertise about the structural capabilities and limitations of containers
– Facilitate the exchange and discussion of design ideas
Which three actions should the Admin take prior to launch? Choose 3 answers
Select one or more of the following:
- A . Set up reputation levels that help users to identify people with greater expertise and incentivise participation
- B . Establish moderation rules and processes for addressing flagged content
- C . Make sure customers are members of only the Architect and Builder Community
- D . Test the member profile permissions to make sure they are able too find and post relevant information
- E . Load test Chatter groups to make sure file and member counts won’t be exceeded
Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website .
Why type of record will you need to add to the DNS in order to achieve this?
- A . MX Record
- B . TXT Record
- C . NS Record
- D . CName Record
- E . AAAA Record
When architecting a community strategy it is important to consider portal role count limitations .
What is the maximum number of portal roles that can existing in an organization?
- A . 10,000
- B . 2,500
- C . 1,000
- D . 4,000
- E . 5,000
Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references .
What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer
- A . Create separate articles without these custom fields for the Customer channel and include in the Community
- B . Update the customer profile by removing access to these custom fields on all article types
- C . Override the article detail page with a custom Visualforce page and hide these custom fields for customers
- D . Modify the article detail page with custom Lightning Components that hide these custom fields
Universal Pastries wish to survey their customers in the community after they close a case .
How would they achieve this?
- A . Build a Surveys Lighting Component
- B . Use an AppExchange Survey Lightning Component
- C . Build a Surveys Visualforce Page
- D . Use the Standard Surveys Lightning Component
Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding .
How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.
Select one or more of the following:
- A . Assign articles directly to Navigational Topics
- B . Assign Data categories to Chatter profiles and map to Topics
- C . Assign Topic categories to articles
- D . Assign Data categories to articles and map to Topics
Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers
- A . Related Topics List
- B . Feed Publisher
- C . Headline
- D . Search Results
- E . Home Page Tabs
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