Salesforce CRT-271 Certification Preparation For Community Cloud Consultants Online Training
Salesforce CRT-271 Online Training
The questions for CRT-271 were last updated at Jul 19,2025.
- Exam Code: CRT-271
- Exam Name: Certification Preparation For Community Cloud Consultants
- Certification Provider: Salesforce
- Latest update: Jul 19,2025
Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napili template .
What two things should a Salesforce Admin do to accomplish this requirement? Choose 2 answers
- A . Add French and Italian languages to the Community using the Community Builder Page Editor
- B . Add French and Italian languages to the Community using Site.com configuration
- C . Add the Language Picker Component to make French and Italian available on the Community Pages
- D . Add French and Italian to Language Settings under Admin Setup
Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view .
How should a Salesforce Admin set the record list component properties?
- A . Use the Case object with full layout, return five records, and use the "My Cases" list view.
- B . Use the Case object, return five records, use the "My Cases" list view, and disable public access.
- C . Use the "My Cases’ list view with compact layout, return five records, and disable public access.
- D . Use the Case object with compact layout, retum five records, and use the •My Cases" list view.
Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community. – The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect – Customer users only need to see their orders in the Community – Orders are currently public read-only – Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers
- A . Leveraging existing integration with the legacy system
- B . Set the external users’ organisation wide defaults to private for external order objects
- C . Creating a new integration with the legacy system for customer users
- D . Update the customer user profile and given the "view all" permission on the integration object
Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.
– The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.
– Customer users only need to see their orders in the Community.
– Orders are currently public read-only.
– Customer users need to access fields that are already part of the existing integration.
What two things should the Salesforce Admin do to meet these requirements? Choose 2 answers
- A . Leverage existing integration with the legacy System.
- B . Create a new integration with the Legacy System for customer users.
- C . Update the customer user Profile and give them the "View all" permission on the integration object.
- D . Set the External Users’ Organization-Wide Defaults to Private for external objects.
Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities .
What would you recommend to Bagel World?
- A . Create 1 Community for both customers and partners
- B . Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community
- C . Create 1 Community for both Customers and Partners and enable Super User Access for Partners
- D . Create 2 Communities 1 Partner Community and 1 Customer Community
You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?
- A . Custom Permission
- B . Custom Sharing Rule
- C . Records owned by community members are automatically shared with all internal users
- D . Custom Sharing Set
- E . Custom Sharing Group
The Community adminstrator at Universal Containers has received reports from users about mnot being able to see each other in the People tab. However, users are able to view other’s conversations within groups of which they are a part .
Why are users unable to see each other in the People tab?
Select one or more of the following:
- A . External users cannot view each other within Partner Communities
- B . Users did not approve each others’ Friend Requests within the Community
- C . External users can only view each other if they are in the same Account
- D . The Administrator has deselected Community User Visibility
Salesforce releases an enhanced feed publisher component in the latest release of the Napili template. Universal Containers org is now on the latest version, but the collaboration component is NOT available in the Napili template .
What should the Salesforce Admin do to resolve this issue?
- A . Refresh the Salesforce component list In Community Builder
- B . Upgrade the template to like latest version
- C . Enable Chatter for the one
- D . Un publish and republish the Napili template
Universal Containers has a customer Community in Europe and plans to roll out as
separate Community for their US customers. They have separate profiles for the US, Europe, and Asia customers.
How can the Salesforce Admin limit the membership of this new community to US customers?
Select one or more of the following:
- A . Add US users to the community sharing set
- B . Add each US customer as a Community member from the contact record
- C . Add the US customer public group to the Community as members of the Community
- D . Add only US customer profiles as Community members
Northern Trail Outfitters has recently launched a partner program to increase sales.
The VP of Sales has the following goals:
– Drive more revenue from sales channels
– Allow channel partners to provide service to buyers
– Get deal visibility in real time
Which option should Northern Trail Outfitters consider to meet these requirements?
Select one or more of the following:
- A . Guided selling for Community Cloud
- B . CPQ for Community Cloud
- C . Direct pricing for Community Cloud
- D . Sales channels the Community Cloud
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