Salesforce CRT-271 Certification Preparation For Community Cloud Consultants Online Training
Salesforce CRT-271 Online Training
The questions for CRT-271 were last updated at Apr 21,2024.
- Exam Code: CRT-271
- Exam Name: Certification Preparation For Community Cloud Consultants
- Certification Provider: Salesforce
- Latest update: Apr 21,2024
Universal Containers needs employees who already have access to Salesforce to get access to a Customer Community they have just launched. The employee Salesforce profiles have been added to the Community.
What should the Salesforce Admin do to give employees access to the Customer Community?
- A . Add public access to Chatter to the profile.
- B . Assign the Customers Community app to the Salesforce user profile.
- C . Request that employees with Salesforce access register as Community users.
- D . Enable the "View Global Header" permission for Salesforce users.
Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template .
What is the recommended way to accomplish this task?
- A . Create a page layout for leads and assign it to those profiles that have access to the Community.
- B . Create a Detail page for invoices and add the page as a Navigation Menu item.
- C . Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.
- D . Add Opportunities as a Salesforce Object in the Navigation Menu.
Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers .
What should the Salesforce Admin do to enable users to use their Social Sign -on?
Discuss
- A . Create a custom login page with Social Sign -on capabilities, including authentication providers.
- B . Enable Social Sign -on in the Community management preferences menu.
- C . Set up the authentication provider for Social sites and add the Social Sign -on component to the login page.
- D . Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access.
Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users .
How should the Salesforce Admin address this issue?
- A . Create a new Case page in Community Builder and include required fields.
- B . Create a Global Action and update the layout to include required fields.
- C . Create a record type for Guest users and associate to the Case page layout.
- D . Create a custom case page for Guest users and add required fields.
It’s been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community .
What should you do next?
- A . Create a case with Salesforce support
- B . Disable the community and reactivate it as this automatically adds the Administrator Profile
- C . Perform Community Membership updates using the API
- D . Go into Setup >> Community Settings and Select >> Apply default access settings
What is the first step the Salesforce Admin must complete to set up the partner users?
Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community.
- A . Create a partner profile for the company.
- B . Add partner contacts to the Community as members.
- C . Create the account and enable it as a partner account.
- D . Allow partner users to self -register and gain access.
Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses .
Which characteristic of this Community will cause display problems when accessed from an Android mobile device?
- A . ‘API enabled’ profile permission
- B . Mobile responsiveness
- C . Community URL access
- D . Rich text styling
Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets .
What is the most efficient way for a Salesforce Admin to roll out the new features?
- A . Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox
- B . Build a new Community with required features after testing in a Sandbox and deactivate the existing Community
- C . Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.
- D . Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.
You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles .
What steps would you take to achieve this requirement?
- A . Create a Custom Sharing Rule
- B . Enable Super User Access
- C . Increase the number of roles within the Community Settings
- D . Create an APEX Custom Permission
- E . Create a Custom Sharing Set
Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page .
What should be the first step to add this page to the site?
Select one or more of the following:
- A . Create an object page
- B . Clone a standard page
- C . Clone an object page
- D . Create a standard page
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