Salesforce CRT-101 Certification Preparation for Administrator Online Training
Salesforce CRT-101 Online Training
The questions for CRT-101 were last updated at Jul 17,2025.
- Exam Code: CRT-101
- Exam Name: Certification Preparation for Administrator
- Certification Provider: Salesforce
- Latest update: Jul 17,2025
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
- A . Page Layout
- B . Component Filter
- C . Lightning page
- D . Home page
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
- A . Create a custom Lightning App with the action.
- B . Modify compact Case page layout to include the action.
- C . Include the action in the Salesforce Mobile Navigation menu.
- D . Add the Salesforce Mobile and Lightning Experience action to the page layout.
The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?
- A . Email Notifications
- B . Email-to-Case
- C . Email Alerts
- D . Email Templates
An administrator has reviewed an upcoming critical update.
How should the administrator proceed with activation of the critical update?
- A . Activate the critical update in a sandbox.
- B . Allow the critical update to auto-activate.
- C . Activate the critical update in production.
- D . Allow the critical update to auto-activate in a sandbox.
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request? Choose 2 answers
- A . Web-to-Case
- B . Case Escalation
- C . Case Queues
- D . Email-to-Case
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?
- A . Train someone on the sales and marketing teams to build dashboards.
- B . Check the AppExchange for prebuilt Solution that can be easily customized.
- C . Hire a Consultant to build the custom dashboards.
- D . Build the dashboards manually to meet the deadline.
Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?
- A . Related List
- B . Autolaunched Flow
- C . Record Detail
- D . Screen Flow
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?
- A . Assignment Rules.
- B . Business Hours.
- C . Case Queues
- D . Escalation Rules
An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?
- A . Assign Task
- B . Outbound Message
- C . Create Record
- D . Custom Notification
Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?
- A . Dashboard Filters
- B . Dashboard Subscriptions
- C . Dynamic Dashboards
- D . Public Dashboards.
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