Salesforce CRT-101 Certification Preparation for Administrator Online Training
Salesforce CRT-101 Online Training
The questions for CRT-101 were last updated at Jul 16,2025.
- Exam Code: CRT-101
- Exam Name: Certification Preparation for Administrator
- Certification Provider: Salesforce
- Latest update: Jul 16,2025
Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports.
Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers
- A . Create a new report folder with viewer access.
- B . Move the dashboard to the user’s private folder.
- C . Move the dashboard reports to the view-only folder.
- D . Change the dashboard to be a dynamic dashboard
Cloud Kicks has decided to delete a custom field.
What will happen to the data in the field when it is deleted?
- A . The data in the field is stored for 20 days.
- B . The data is permanently deleted.
- C . The data associated with the field is required.
- D . The data is restorable from the recycle bin.
AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer?
- A . Enable and configure standard opportunity teams with splits.
- B . Enable account teams and show the users how to set up a default account team.
- C . Create a queue for each team and assign account ownership to the queue.
- D . Propose the users manually share all their accounts with their teammates.
A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user’s password? Choose 2 answers
- A . Resetting the password will change the user’s password policy.
- B . Single sign-on users can reset their own passwords using the forgot password link.
- C . Resetting a locked-out user’s password automatically unlocks the user’s account.
- D . After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.
When users log in to Salesforce via the user interface, which two settings does the system check for authentication? Choose 2 answers
- A . The user’s Two-Factor Authentication for API Logins permission
- B . The role IP address restrictions
- C . The user’s profile login hours restrictions
- D . The user’s Two-Factor Authentication for User Interface Logins permission
Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers
- A . Communities
- B . Consultants
- C . Components
- D . Customers
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?
- A . Lightning Web Component
- B . Approval Process
- C . Workflow Field Update
- D . Process Builder
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list
from the Account record. Sales users want to see Case created date and status while Customer Care
would like to see owner, status, and contact.
What should the administrator use to achieve this?
- A . Related Lookup Filters
- B . Compact Layout Editor
- C . Page Layout editor
- D . Search Layout Editor
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer’s issue.
What should the administrator suggest to meet these requirement?
- A . Auto-Response Rules
- B . Email Alerts
- C . Knowledge Articles
- D . Assignment Rules
Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfil this request?
- A . Permission sets
- B . Organization-wide defaults
- C . Marketing user checkbox
- D . Field-level security
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