Salesforce CRT-101 Certification Preparation for Administrator Online Training
Salesforce CRT-101 Online Training
The questions for CRT-101 were last updated at Jul 18,2025.
- Exam Code: CRT-101
- Exam Name: Certification Preparation for Administrator
- Certification Provider: Salesforce
- Latest update: Jul 18,2025
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request? Choose 2 answers
- A . A user with Read Permission on account.
- B . A user with manager role above the agent.
- C . A user with the System Administrator profile.
- D . A user with the Manage Cases Permission
The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.
What tool should the administrator use to fulfill this request?
- A . Lead Conversion.
- B . Require Field.
- C . Workflow Rule
- D . Validation Rule
The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.
Which two steps should an administrator do to troubleshoot this issue? Choose 2 answers
- A . Ensure that the page layout for the user’s profile has been updated.
- B . Run the setup audit trail for the organization.
- C . Update the organization wide default for the object.
- D . Review the field level security of the field for the user profile
The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users? Choose 2 answers
- A . Profile Assignment
- B . Role Assignment
- C . App Manager Assignment.
- D . Page layout Assignment.
A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.
When using the Lead Conversion process, which two records can be Created? Choose 2 answers
- A . Account
- B . Campaign
- C . Case
- D . Contact
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.
Which two options should the administrator use to help the support team? Choose 2 answers
- A . Configure a flow to assign the cases to the queue.
- B . Use assignment rules to set the queue as the owner of the case.
- C . Add Cass to the existing queue as available object.
- D . Create a new queue and add Cases as an available object.
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?
- A . Validation Rule
- B . Outbound Message
- C . Approval Process
- D . Process Builder
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?
- A . Remove validation rules so that the users are able to process without complete records.
- B . Create a permission set to allow users to bypass the error.
- C . use a fault connector and display a screen with text explaining what went wrong and how to correct it.
- D . Uncheck the end user Flow Errors box in setup.
Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?
- A . Create an indirect lookup
- B . Create an encrypted lookup
- C . Create a hierarchical lookup
- D . Create a master-detail lookup.
Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.
How should an administrator configure this requirement?
- A . Select the requirement checkbox next to the loss reason field on the page layout.
- B . Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.
- C . Check the required checkbox on the Loss Reason field in Object Manger.
- D . Configure a workflow rule to display an error if Loss Reason is blank
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