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1. Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment.

How should a Consultant recommend adhering to this business process?

2. Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location.

What set of steps should a Consultant recommend to dispatch the Technician?

3. Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.

What should a Consultant recommend?

4. Universal Containers maintains their service level agreements at the customer level only.

How can a Consultant ensure agents can verify coverage?

5. In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three.)

6. Universal Containers wants to invoice its customer for the parts used when performing repairs on installed Assets.

What should a Consultant recommend to track the price of the parts consumed?

7. Universal Containers wants to track the total associated price when servicing Work Orders for customers.

Which two of the following should the Consultant recommend? (Choose two.)

8. Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.

Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)

9. Universal Containers wants their Technicians to record Asset Number using a barcode scanner when completing Work Orders.

What field type should be configured to capture this information?

10. Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.

How would a Partner user update the Work Order record from a mobile device?


 

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