Salesforce ADM-201 Administration Essentials for New Admins Online Training
Salesforce ADM-201 Online Training
The questions for ADM-201 were last updated at Jul 12,2025.
- Exam Code: ADM-201
- Exam Name: Administration Essentials for New Admins
- Certification Provider: Salesforce
- Latest update: Jul 12,2025
An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?
- A . Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
- B . Deactivate the user and delete any records where they are referenced in the Direct Manager field.
- C . Change the user’s profile to read-only while removing them from being referenced in the Direct Manager Field.
- D . Delete the user and leave all records where they referenced in the Direct Manager Field without changes.
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?
- A . Use a partner community to track the Contacts.
- B . Create a new Contact record for each agency.
- C . Create a Junction object to track many-to-many relationship.
- D . Enable Contacts to multiple Accounts.
Which two actions should an administrator perform with Case escalation rules? Choose 2 answers
- A . Re-open the Case.
- B . Send email notifications.
- C . Change the Case Priority.
- D . Re-assign the Case.
The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure? Choose 2 answers
- A . Sales Quotes
- B . Opportunity List View
- C . Forecasting
- D . Opportunity Stages
Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?
- A . Update page layout assignments.
- B . Define multiple record types.
- C . Assign Lightning pages as app default.
- D . Create different user profiles.
Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request?
- A . Define a new Stage picklist value.
- B . Create a custom field on Opportunity.
- C . Configure Forecasting support.
- D . Make the field editable on page layouts
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
- A . Set temporary business hours for each time zone.
- B . Adjust the currant business hours to accommodate the Eastern Time Zone.
- C . Create one set of business hours per time zone.
- D . Allow the reps to set business hours manually.
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?
- A . Assignment
- B . Get Records
- C . Create Records
- D . Update Records
An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?
- A . The flow is read only.
- B . The flow is inactive.
- C . The flow URL is deactivated.
- D . The flow trigger is missing.
The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process.
Which are two considerations the administrator needs to review before setting up this approval process? Choose 2 answers
- A . Create a custom Discount field on the opportunity to capture the discount amount
- B . Populate the Manager standard field on the sales users’ User Detail page.
- C . Configure two separate approval processes.
- D . Allow the submitter choose the approver manually.
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