Salesforce ADM-201 Administration Essentials for New Admins Online Training
Salesforce ADM-201 Online Training
The questions for ADM-201 were last updated at Jul 10,2025.
- Exam Code: ADM-201
- Exam Name: Administration Essentials for New Admins
- Certification Provider: Salesforce
- Latest update: Jul 10,2025
Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.
What should an administrator configure to meet these requirements?
- A . Validation rules that ensure that users are entering accurate sales stage information.
- B . Different page layouts that control the picklist values for the opportunity types.
- C . Public groups to limit record types and sales processes for opportunities.
- D . Separate record types and Sales processes for the different types of opportunities.
An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?
- A . Use a muting permission set with a permission set group to mute selected permissions.
- B . Create a new permission set that has Delete access deselected for the objects.
- C . Create a new role that prevents Delete permissions from rolling up to the users.
- D . Edit the profile for the users to remove Delete access from the objects.
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.
How should an administrator deliver this information?
- A . Design a standard Campaign report and add the value Won Opportunities in Campaign field.
- B . Perform periodic data job to update campaign records.
- C . Create a roll-up summary field on Opportunity to Campaign.
- D . Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?
- A . SMS Response
- B . Web-to-Case
- C . Email-to-Case
- D . Omni-Channel
An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?
- A . Set up Big Deal Alerts for the amount.
- B . Enable Opportunity Update Reminders
- C . Opportunity warning in Kanban View.
- D . Key Deals component on the homepage
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.
How should the administrator accomplish this goal?
- A . Make Lead Source a dependent picklist to the Opportunity stage field.
- B . Configure a validation rule requiring Lead Source when the stage is set to closed won.
- C . Change the Opportunity stage field to read only on the page layout.
- D . Modify the Opportunity stage a dependent picklist to the Lead source field.
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
- A . Assignment Rule
- B . Case Escalation Rule
- C . Omni-Channel Supervisor
- D . Formula Field
Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process? Choose 2 answers
- A . Add a path for stage to the opportunity record page.
- B . Use a Kanban list view for Opportunity.
- C . Configure an auto launched flow for Opportunity editing.
- D . Create a simplified Opportunity page layout.
A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?
- A . Dataloader.io
- B . Data Loader
- C . Manual Import
- D . Data Import Wizard
An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?
- A . Use the {!Contact.Id} global variable.
- B . Use the {!Account.Id} record variable.
- C . Use the $Record global variable.
- D . Use the Get Records element to find the Id.
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