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1. Inline editing updates the field when

2. If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option.

3. Which of the following are not standard objects?

4. Which of the following are part of the Service Cloud offering?

5. Locale settings control how users view date formats, time formats and number formats.

6. If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.

7. If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.

8. In order to enable multi-currency feature in Salesforce, you must

9. Which feature effectively allows you to "lock" the converted amount on closed opportunities?

10. User interface settings are global settings and apply to all users of an org.

11. Which of the following are true about List Views?

12. A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.

13. Which of the following is not a standard Profile?

14. A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.

15. Standard profile permissions cannot be edited.

16. System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).

17. If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.

18. An active user record consumes a license.

19. A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts.

20. Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)

21. What should a system administrator use to disable an application for a group of users?

22. To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in:

23. If a user tries to login outside the IP range specified in their profile, the result will be.

24. When a user logs in the first time to Salesforce, the following takes place (check all that apply)

25. The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office.

How will he/she do this?

26. Permission sets can replace the need for profiles.

27. Only 1 permission set can be assigned to a user.

28. Used to set the default levels of access for users to records they do not own.

29. If a user has public read-only access to records [that he/she does not own], the following are true.

30. If there are any users in the organization that shouldn't have view access to Account records, the OWD for Accounts should be set to

31. In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (choose all that apply)

32. Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership.

33. Public groups can be used to simplify the creation of sharing rules for Administrators.

34. Public groups can be any combination of other public groups, users, roles and ________.

35. Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?

36. Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.

37. Who can manually share records?

38. If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (choose all that apply)

39. The following can be done by a System Admin to a standard field.

40. Use a __________ picklist to filter the values of one picklist based on the value of another picklist.

41. A checkbox can be the controlling field to a dependent picklist.

42. AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.

43. Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.

44. Which of the following are true about formula fields?

45. A cross object formula references fields from parent objects.

46. Page layouts are assigned to _____________.

47. Use ____________ to filter or segment picklist values based on the user's profile.

48. Which of the following objects support business processes?

49. When creating a sales process, the System Administrator will be modifying/filtering the values of the __________ field.

50. The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.

51. In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects.

52. To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.

53. In order to update records using the Data Loader, what field must be present in the csv file?

54. You will need a security token to access Salesforce via (choose all that apply)

55. The Data Loader can de-duplicate records during import.

56. In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.

57. What should a system administrator consider before importing a set of records into Salesforce.

58. Which of the following can be used to create a back up of data from Salesforce?

59. Deleted records will be stored in the Recycle Bin for up to 15 days.

60. Which report type provides a simple list of data with no subtotals?

61. Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports.

62. Which statement about custom summary formulas is true?

63. The following are true about scheduling and emailing reports.

64. A Dashboard is a visual representation of data from multiple reports and (choose all that apply)

65. Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called

66. Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users.

67. A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?

68. The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

69. The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

70. The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?

71. What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

72. When a Lead is converted, an Account, Contact and _______ record are created.

73. Queues can be made up of the following

74. Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

75. The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

76. Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

77. When Chatter is enabled in an org, the following happens (choose all that apply).

78. The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as

well as (choose all that apply)

79. Chatter External license allow users outside the company to join public Chatter groups.

80. Who can invite Chatter customers into a Chatter group?

81. Folders are used to organize the following (choose all that apply)

82. The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.

83. The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user?

84. Record types specify the following elements.

85. Which objects support business processes?

86. Lead assignment rules assign leads to owners and queues based on the criteria the system admin specifies within the rule.

87. Which of the following are actions triggered by workflow rules?

88. Will two different users get the same search results on searching for a common keyword?

89. If a lead is converted without a value in the company field, what happens?

90. An Approval Process begins when a record is:

91. Time based workflow can be triggered every time a record is created or edited

92. When you add a custom object tab, all of the following will be accessible with the object EXCEPT

93. When you Delete a lead from a campaign, it deletes the lead record itself.

94. Which of the following SF applications enables organizations to speed and streamline all phases of sales?

95. All of the following objects may have a queue EXCEPT

96. You can use standard reports when creating Dashboards

97. Who can select the "sharing" button on Account and Opportunity records?

98. YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?

99. Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?

100. Custom Links can be used for the following:

101. It is possible to share a custom object record manually

102. You can customize the Opportunity Stage History related list on an Opportunity Page Layout.

103. Is possible to view a forecast based on all of the following EXCEPT:

104. Which of the following does a Profile control?

105. If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically

106. Related Lists display the many side of a one-to-many relationship

107. Case Assignment Rules are based on elapsed time

108. Which of the following are true about Master/Detail relationship in custom objects?

109. When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application

110. Validation rules may evaluate an opportunity line item against the opportunity it's associated with

111. An S-Control may be all of the following EXCEPT:

112. If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application

113. Which type of field cannot have universal requiredness?

114. Custom Web Tab may consist of all the following EXCEPT:

115. Custom lead fields can be mapped to which sets of objects in

116. You can map a custom lead field to only one of the following objects at a single instance (check all that apply)?

117. Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:

118. Is it possible to relate a person account to a contact on a business account.

119. How is the expected revenue calculated in the opportunity?

120. A custom lookup field can be added to create a relationship between a standard object and which of the following objects?

121. Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data?

122. Based solely on the role hierarchy a manager can do all of the following EXCEPT:

123. When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record:

124. Which action must be taken to view contacts associated with a case in the console?

125. All fields on the Approval page layout are available to view on the Approval History related list

126. The formula editor may be used all of the following places EXCEPT:

127. All of the following are types of AppExchange Applications EXCEPT:

128. All of the following are true about Default Sales Teams EXCEPT: A. Default Sales Teams are configured on a user record

B. Default Sales Teams may be added manually to an opportunity record

C. Default Sales Teams may be added automatically to an opportunity

D. Default Sales Teams may be added manually to an account record

129. Which one does NOT apply to Custom Formula Fields?

130. Users can be deleted from

131. When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?

132. Select the best component to use if you want to list the top five sales performers on a dashboard.

133. Custom formula fields are recalculated:

134. What are the opportunity defaults when converting a lead to an opportunity?

135. How many other fields may a custom lead field be mapped to when converting a lead?

136. Folders are used to manage:

137. Is it possible for a Page layout to be associated with a Record Type.

138. Which of the following object relationships is NOT allowed?

139. All of the following actions may take place on a Workflow Rule EXCEPT:

140. All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:

141. Record Type may determine the default value of a picklist field.

142. With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account.

143. The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?

144. You can use standard reports when creating

145. The difference between an opportunity record type and a sales process is:

146. An S-Control may be used in all of the following ways EXCEPT:

147. Assets are related to which of the following sets of objects?

148. All of the following may be uploaded to the AppExchange Directory EXCEPT:

149. Which objects can be customized for history tracking?

150. Fields hidden using Field Level Security are subject to Data Validation Rules.

151. You have Read Only access to an account, can you add a task or event to the account?

152. Custom Formula fields do Not support which of the following functional expression?

153. A service portal user may close their cases using Suggested Solutions in the self service portal.

154. Default values are available for standard text fields

155. All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:

156. Recent Item and Look up Hover Views use the:

157. Name one place where inline Editing is not currently possible. (Choose 2 answers)

158. Searches and Filters that take a long time may be cancelled?

159. What information does the Company Profile Hold?

160. What information may be updated on the Company Profile?

161. Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the year.

162. Custom Fiscal years are for companies that break down their fiscal years, quarters, and weeks in to custom fiscal periods based on their financial planning requirements.

163. Forecasting can be used with Custom Fiscal Years.

164. Customizable Forecasting must be enabled for use with Custom Fiscal years.

165. Where are active currencies located?

166. All the following are Main Setup areas in EXCEPT?

167. What does a Profile Control?

168. When are Formula Fields recalculated?

169. For which objects you have business processes?

170. How many fields (columns) can be displayed on a Customizable Related List?

171. A check box can be a controlling field in a field dependency:

172. You can use a Custom Lookup field to create a relationship between an opportunity and a contact.

173. What determines a unique User Record?

174. It is possible for a User to own a record and not see it if they don’t have the Read Permission to the Object.

175. What can a Task do that an Email Alert Cannot do? Choose 2 answers.

176. What do you need to specify when you schedule a report?

177. In order to Enable Territory Management you should have:

178. What is a Managed Package?

179. Where will a Campaign associated with a Lead be visible? Choose 2 answers

180. What needs to be specified to schedule a Report?

181. Which of the following does Salesforce CRM provide for restricting login access to the application? Choose 3 answers

182. Workflow Rules Consist of the following components:

183. Are Tags searchable from standard Search component?

184. Recent Items use the?

185. _________ are words or short phrases that users can associate with most records to describe and organize their data in a personalized way?

186. What happens when a user clicks on the Create New Apps option present in the List of Apps section?

187. __________ are a collection of components and applications that are made available to other organizations through the AppExchange.

188. You can set the Tab as a Landing Tab while creating the Tab for the Object?

189. Which is the new type of Dashboard Chart to make entry in Spring’11 Release?

190. In Spring’11 release Dynamic Dashboards have been launched for which edition:

191. 5 dynamic dashboards for Enterprise Edition

10 for Unlimited Edition

3 Developer Edition.

To create, edit, and delete dynamic dashboards: “Run Reports” AND “Manage Dynamic Dashboards”

Which of the following events are allowed while writing a trigger on feeds item and feed Comment object?

192. You can share the Dashboard components snapshot with everyone in the Company with chatter?

193. Inline Editing is available in visual force pages?

194. With Spring’11 release now you can have Photos in Dashboard components?

195. Which of the following are new features on Chatter tab?

196. Which of the following is the new workflow feature of Spring’11 Release?

197. Field Sets works on both Standard as well as Custom Objects?

198. Which combination of objects is available when creating a custom report type for Chatter reports?

199. Which of the following settings directly affects Date fields to display as MM/DD/YYYY?

200. Where do you go to create a List View so that you can see it on the Console, under the Accounts object?

201. Which of the following statements are true about Data Validation?

202. Which type(s) of file(s) is accessible through Content?

203. What is parallel approval Routing?

204. Chatter Desktop is not available in which Salesforce Edition?

205. The account owner, opportunity owners, and case owners may or may not be the same user.

206. Which file types can you use when exporting reports?

207. A Standard profile that has Standard User Permissions and can manage published solutions and solution categories

208. Which of the following are setting options for the User Interface?

209. The Report Builder is different from the Report Wizard.

210. archives older activities according to which of the following conditions:

211. IF(ISPICKVAL(picklist_field)) has the same output as:

212. At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.

213. Is identity confirmation necessary if a user's IP address is known and browser cookie exists?

214. What is the maximum number of records to be printed in the Printable View of a list view?

215. Are custom object reports accessible when you add a custom object tab?

216. What is not found on a Company Profile?

217. Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in the report wizard but not in report builder.

218. A Profile is a collection of settings and permissions that determine what the user can do with records they have access to and how they view those records.

219. When are data Validation Rules enforced?

220. System Administrators have this permission by default.

221. The Salesforce Console is an example of what?

222. What is the click path to enable Enhance Profile Management?

223. Custom formula fields can reference other custom formula fields including themselves.

224. You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder.

225. Which Salesforce editions provide option for customizing profiles?

226. How many profiles can load in a single list view with Enhanced Profile Management enabled?

227. Which is a capability of the new Service Cloud console?

228. User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?

229. How does Locale settings affect your exported CSV file?

230. What are two sources from which cases can be created?

231. Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?

232. Every profile, including profiles associated with Customer Portal users must have at least one visible app.

233. Which statements are true about Cloud Scheduler?

234. Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.

235. What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?

236. You can not use the browser's print function to print reports.

237. This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support:

238. How many workflow rules can you create per entity?

239. What is the default report format for new reports created in report builder?

240. Which of the following is part of the Sales Cloud 2?

241. Which of the following are standard Salesforce applications?

242. What can an administrator customize for the Service Cloud console?

243. Which is a consideration when creating a drill-to-detail dashboard component?

244. Which can be accessed by a Chatter Free user?

245. This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout.

246. When you delete a Contact, it's associated Campaign Member record is deleted as well.

247. Data Validation rules is not supported in which Salesforce edition?

248. Identify the true statements about the workflow approval process?

249. Printable View does not Save all the report formatting.

250. Which data can be synched using the new Salesforce for Outlook?

251. Time-dependent workflow will not work with which type of workflow evaluation criteria?

252. Up to 25 custom lookup fields can be defined per object.

253. Spring '11 includes a managed version of Chatter Desktop for enterprise deployments, and administration controls for controlling access to Chatter Desktop in your organization.

254. Record locking prevents users from editing a record only if they have certain field-level security or sharing settings.

255. Can a Standard User Profile import members into a campaign?

256. The record owner is a user or a queue that has control or rights to a particular data record.

257. Standard reports are visible through the Reports search.

258. A System Administrator can edit a profile to:

259. What is a Dashboard made of?

260. What is one advantage of Salesforce CRM?

261. Mail Merge is available in which Salesforce Editions?

262. If the System Administrator set a user to create only a certain record type, this user's ability to view other record types is affected.

263. What is the maximum number of values you can have in a picklist?

264. When converting a lead, what values are transferred to the opportunity?

265. What is the maximum of time triggers per Workflow Rule?

266. Salesforce is which of the following:

267. Which of the following relationships are correct?

268. A Workflow Approval process may be used for all of the following objects EXCEPT:

269. Which of the following features is not available in Professional Edition?

270. The formula editor may be used all of the following places EXCEPT:

271. If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.

272. A Workflow rule can only be triggered when a record is created.

273. Which of the following fields CAN NOT be a controlling field for Dependent Picklists?

274. When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.

275. To make a field required, which of the following is used) (Pick the best possible answer)

276. What type of information can NOT be shown with an S-Control Dashboard component?

277. A new list view can be created from within the console

278. All of the following are default Account record types- with Client Management EXCEPT:

279. You must be a user of in order to Receive an email notification in the case escalation process:

280. Which of the following is a standard Profile?

281. Who may be assigned a workflow task? There are 4 correct answers?

282. You can create the following Email Template Formats: Choose 4

283. Universally required fields always display on edit pages regardless of field-level security.

284. If you change the data type of any custom field used for lead conversion, that lead field mapping will be deleted:

285. The automated case user will be listed on the case history for all actions that are system defined, including:

286. Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows:

287. Both accounts and users can exist in multiple territories.

288. You must meet the following prerequisites before enabling territory management? Choose 2 answers

289. What is Platform? Choose 3 answers:

290. What is Builder? Choose 3 answers:

291. What is Partner Portal? Choose 2 answers:

292. Following are the Custom Business Objects EXCEPT:

293. A Profile can have many users, but a user can have only one profile.

294. You CANNOT delete standard fields but you can remove non-required standard fields from a page layout

295. Reports and views are not renamed based on the new label value

296. Custom Picklist fields can be either controlling or dependent fields

297. Maximum number of values allowed in a controlling field is:

298. Multiple record types may be created for every tab, with the exception of

299. A Record Owner has the following privileges:

300. You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels.

301. The SideBar search does not Search the following: Choose 3 answers

302. Workflow Tasks are NOT tracked in the Activity History and can be reported on MMM?

303. Time-Dependent Workflow C Maximum Triggers Allowed Per Rule:

304. Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time.

How can an Administrator accomplish this?

305. Which statement is TRUE regarding Dynamic Dashboard:

306. Marketing and Sales users at Universal Containers would like more visibility into Lead and Contact participation in this years Trade Show. How would an Administrator build this into the application? Choose 2 answers

307. How does an agent submit an article for publishing? Choose 3 answers:

308. How can Chatter feed for content can be used? Choose 2 answers MMM

309. Which statement is TRUE regarding dependent lookups? Choose 2 answers:

310. Which is a capability of drag-and-drop dashboards? Choose 2 answers:

311. Which is a capability of the Cloud Scheduler? Choose 2 answers:

312. Which is a capability of Chatter? Choose 3 answers:

313. How can an Administrator customize campaign members? Choose 2 answers: MMM

314. What determines the suggested criteria for lookup filter?

315. What can an agent do when resolving a case? Choose 2 answers

316. Which is a feature of combination charts? Choose 2 answers

317. The value in a Custom Field called Salary is 50,000. What would the formula, ISNUMBER (Salary_c), return

318. Which cannot be done on a Salesforce to Salesforce connection finder?

319. Which action can be performed on the Campaign Member object? Choose 3 answers MMM

320. Which is a capability of a campaign? Choose 2 answers MMM

321. What type of field can a lookup filter be applied to? Choose 3 answers mmm

322. Which action type is represented by an icon in the process visualizer? Choose 2 answers

323. Which function can be performed using enhanced profile management? Choose 2 answers

324. Which statement is true regarding High Volume Portal users? Choose 2 answers

325. Which two functions return the same result when used with fields of the same data type?

326. Which statement is TRUE regarding look up filters? Choose 2 answers

327. What can be reviewed using the process visualizer?

328. Which email address option is available to override the From Email Address in a Workflow Email Alert?

329. How would an Administrator ensure that specific field values are always represented by the same color each time the value is displayed on any dashboard component?

330. When looking at a vertical column chart, what can a user click on to drill down to a filtered source report? Choose 3 answers

331. UI component for tag Access (Choose 2)

332. Which Step is not a part of creating custom application?

333. Which of the following are standard Salesforce applications? (Select all that apply)

334. A role has many to many relationships with the user?

335. Is it true that campaigns and opportunities have many to many relationship?

336. Which of the following will not bypass Identity Confirmation? (Select one)

337. Which of the following statements are true concerning email activation? (Select one)

338. When transferring an account from one user to another, which of the following options are selectable? (Select all that apply)

339. Using the following hierarchy, if a sharing rule exists granting Operations Person Read/Write access to Sales Management on the Account Object, what access does Operations Management have to Sales Management's accounts?

Default access for the Account object is Public Read Only. Executive Management Sales Management Sales Person Operations Management Operations Person

340. Documents count toward Data Storage.

341. File attachments, document tabs, and sales force content count towards Data Storage:

342. A record is modified on 1/1/2008. It meets criteria for a time-based workflow rule; this rule schedules an action for 7 days after rule execution. On 1/4/2008 the record is modified and no longer meets workflow rule criteria.

On 1/5/2008 the record is modified and once again meets the initial time-based workflow rule criteria. How many workflow actions will execute and when?

343. What would prevent a user from including fields when running a report?

344. The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management --> Import Custom Objects) is appropriate for this task.

345. You must create the business process before creating record types for each of these objects Except?

346. You can then associate each business process with one / more record types and make it available

to users based on their:

347. In order to implement more business process multiple record types must also be implemented:

348. Multiple record types may be created for every tab with the exception of:

349. Field-level security can be used to make a field required

350. You can customize to restrict users ability to log in to saleforce.

351. Is it possible for a user to own a record and not see it:

352. The Account owner, Opportunity Owners and case owners:

353. What is true about a Role?

354. What is True about the Role Hierarchy

355. Which of the following components is displayed only if the record in the detail view has associated records?

356. Which of the following components inherits the record type and profile associations, related lists, fields, and field access settings from its associated page layout?

357. What happens when an email is sent to a customer from a case?

358. What objects are cases related to?

359. Why would you use early triggers?

360. If using Customizable forecasting there is a seperate forecast role hierarchy

361. How many roles can you create for your org?

362. What is Sharing Rule?

363. What is not true about sharing Rules?

364. A public group is a grouping of all Except?

365. If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil's responsibilities. What are the appropriate steps to transfer Phil's account to the new associate?

366. Which statement is / are false for folders?

367. The size limit for documents uploaded is:

368. Author and the owner have same access to the document

369. You can update licenses on the Company Profile.

370. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to build a custom forecast for the same.


Where would you make a field required?

372. Activities are both Tasks and Calendars

373. Field Level Security cannot be used to make a field required.

374. Which of the following is true that can cause data loss when an existing custom field is changed? (Check all that apply)

375. Which of the statements is/are true for data validation?

376. Identify the statement that correctly defines data validation

377. Data validation ensures the integrity of data when data is exported in SF

378. What statements is False for a workflow task:

379. Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?

380. On Lead Conversion a Lead Object Custom field cannot be mapped to Which Object custom field?

381. Dashboards can be created by using Standard Reports as Source Reports?

382. Which tool should be used to Import more then 65000 records in

383. Which of the following is NOT a Standard Functionality?

384. Which of the following is Not a Mandatory Field while creating a User Record?

385. A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?

386. What is the Impact on a User of the Organization level Locale Changes?

387. API’s are not available for use in which edition?

388. Which Feature is not available in

389. For how many days deleted records are kept in the Recycle Bin?

390. Which of the following is the best way to make the Field Mandatory for everyone?

391. Which of the following is not a Standard Application?

392. Which of the field types cannot be used as an External Id?

393. Which of the following cannot be on the controlling side of the Dependent Picklist?

394. Do Validation rules get enforced on the Lead Conversion?

395. On Lead Conversion, the Close Date of the newly created opportunity is automatically set to?

396. Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model?

397. Can an administrator change the profile settings of the Standard Solution Manager profile?

398. Queues cannot be created on which Object in

399. Which of the following is not a valid business process in

400. What is the significance of Primary Master C Detail Relationship in a Junction Object?

401. What happens when you delete an object that is related to a junction object by a lookup relationship?

402. Can the User Records be permanently deleted from the

403. Which of the following objects cannot be imported via the Import Wizard?

404. record Id’s are Identical in?

405. A custom field is made Read only from the Field level security and Required from Page layout. The Field will be:

406. Which of the following is not a Roll Up summary field operation?

407. How many fields can be enabled for tracking on a custom Object?

408. Which of the following is not part of the Profile?

409. How many Custom Summary Formula Fields are allowed on a single Report?

410. Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?

411. Which of the following is not an available function in the Formula Fields?

412. Which of the following cannot be used as a source report for the Analytical Snap Shot?

413. Which Import functionality of should be used if one needs to import the 30000 Cases in

414. All dashboard viewers see data based on the security settings of the Running User―regardless of their own personal security settings?

415. How many custom fields can be created on an object in an unlimited Edition?

416. Which Type of Reports can't be used to create groups of data or charts?

417. How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object?

418. A sales team is a set of users that normally work together on _________ ?

419. Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with

420. On which OWD sharing defaults the Sharing Rules can’t be defined?

421. What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?

422. Account team is a set of users that normally work together on _________?

423. Conditional highlighting can not be used for?

424. You can use conditional highlighting for summary and matrix report only.

425. Which of the following is an automated process your organization can use to approve records in

426. Which of the following Email Template cannot be used to send a mass email?

427. Which of the following object does not support the Business process?

428. Which of the following does not need business process?

429. In which of the following edition you can create a Managed Package?

430. Can a user restrict access with the help of the sharing rules?

431. Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy?

432. With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.

433. An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%.

434. Which of the following types of packages can be upgraded?

435. Which of the following feature allows you to send an email when an opportunity reaches a threshold value?

436. Conditional Highlighting only applies to the first summary field column in the table?

437. Unmanaged packages do not include locked components but can be upgraded?

438. Auto Response rules work on which objects?

439. Escalation rules only run during the business hours with which they are associated?

440. Customizable Forecasting is a prerequisite in order to enable territory management?

441. Running User concept in Dashboard allows users to view Data which normally they can not view?

442. Can a user create his or her own Default Sales Team?

443. How many ranges can be defined in the case of a Conditional Highlighting?

444. When are the formula fields Re - Calculated?

445. How do you find out that the Approval Process is edited?

446. How many Solution records can be imported via Import Wizard?

447. Formatting of report is maintained when it is exported via Printable View?

448. Which one is the following is a definition for a Lead?

449. If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin

450. On which of these areas Data Validation rules are enforced but no feedback is given to users?

451. What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Poo that have a title of CFO, functional role of CFO, or reports to the CFO?

1) Title equals CFO

2) Functional Role equals CFO

3) Reports To equals CFO

4) Contact Owner contains Poo

452. How many User records can be imported via Import Wizard?

453. Which of the following is true about Page layouts?

454. To email a report to other users, the report must be in a public folder with access granted to the other users?

455. When a field is deleted from the pagelayout, does it is also deleted from the Object?

456. When you insert a record using the API, Do Validation rules are expected?

457. Scheduled reports run in the time zone of the user who schedules the report.

458. Reports show only the information you can access where as Dashboards show information which you even cannot access.

459. Which of the following are not controlled by the Page layouts?

460. If a field is visible in the search layout but hidden for certain users via the field-level security

settings then which of the following statement is true?

461. If a Report is run which returns 20,000 records then:

462. On deleting a Tab from an Application ___________.

463. Which one is the following is a definition for an opportunity?

464. Which of the following make a User record Unique?

465. Which of the following is NOT controlled by the Page Layout?

466. What does the dashboard snapshot on the Home Page display?

467. Which of the following can NOT be used to customize your Home Page?

468. Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity?

469. Customer Portal users can view the tags section of a page, if it is included in a page layout.

470. If Custom Fiscal Years are enabled then you cannot use Standard Forecasting?

471. It is possible for an Account to be part of multiple Territories?

472. Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?

473. Is it possible to have Sidebar search enabled with Global Search?

474. Is it possible to report on the converted Leads?

475. The opportunities fields of the campaign statistics section on a campaign detail page will only be populated for the campaign designated as the primary campaign source?

476. Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case?

477. For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users.

478. Which of the following statements is/are true for sharing rules? (Check all that apply)

479. Users with access to opportunities as sales team members cannot extend sharing for those records:

480. Which of the following are setting options for the User Interface?

481. Which are Activity Attachment Enhancements in Spring 11?

482. The first approval step in a process specifies the action to take if a record does not advance to that step.

483. Account Teams might be utilized for what?

484. You can only use standard fields when generating email and mail merge documents for leads or contacts.

485. Which of the following chart types does not support Combination Chart?

486. Custom Summary Formulas can run calculations on report calculations.

487. Which is true about a Chatter Plus user?

488. Which types of files can be accessed from the Files tab?

489. Which function is available in the report builder interface, prior to running the report?

490. A controlling picklist can have up to how many values?

491. What does a profile control?

492. What are the three core building blocks of Security and Access in Salesforce?

493. Record type picklist filtering applies to dependent picklists.

494. Which objects can be stored in a folder?

495. Which Salesforce editions support Sandbox?

496. What happens when you delete an object that is related to a junction object by a lookup relationship?

497. Which of the following Collaboration Cloud Enhancements Features are automatically visible to all users after Winter 11 and no setup is required?

498. Opportunity products can be linked in a Lookup Relationship:

499. Which of the following statements about a user record are true?

500. A user who has access to formula field can reference fields to which he or she doesn't have access to allowing him or her to view restricted data.

501. Which of the following needs to be specified in order to schedule a report?

502. What is the maximum of actions per time trigger you can have in a Workflow Rule?

503. What is conditional highlighting for reports?

504. The running user doesn't override the sharing role while allowing users to see high-level sales data for everyone, not just

505. Which statements are true for the integrated campaign builder?

506. On Lead Conversion a Lead Object Custom field can not be mapped to Which Object custom field?

507. Which statements are true about standard fields?

508. Standard Fiscal Years are for companies that break down their fiscal years,quarters and weeks in to fiscal periods.

509. What statement is true regarding a custom field formula?

510. A Standard Fiscal Year can start on May 1st.

511. Active Currencies live in Company Profile, user record (Personal Setup) and in Opportunity (Record).

512. Users can be restricted to view a particular field in views, searches and reports by hiding the field


513. What are different Types of Sharing Rules? (Check all that apply)

514. Adding a user to the sales team group will give access to opportunity records that was previously a restricted account.

515. Can a delegated approver revoke a previously approved process?

516. Multiple Approvers have received your request for approving a discount that was invoked by the approval process? Approver A rejects your request. Approver B accepts your request after Approver A rejects it. Is your request approved or denied. (Assume you need only one person to approve out of all the approvers)

517. Data Validation rules are also enforced using the API and Import Wizards.

518. It is advisable not to overwrite user records with new user data because it would prevent you from tracking a history of past users and the records associated to them?

519. Where does the click path Your Name --> Set up -> Security controls -> Sharing settings lead to?

520. Which of the following cannot be done by a user to records owned by others when the organization wide default is set to Read / Write to an object?

521. Final reject actions can include actions such as email alerts

522. When is a workflow rule triggered?

523. What are the two main parts of WF?

524. When are WF rules evaluated?

525. From the below …identify the WF action?

526. Org wide default is set to private. Kathy is assigned US Sales Director role with access rights to view opportunities owned by other users associated to her accounts. Jennifer is assigned EMEA Rep Role and Phil to US rep role. Which business opportunities can Kathy VIEW and EDIT?

527. How would you allow collaborative access to accounts , contacts, contracts, opportunities, and cases of a US Sales rep, and Asia sales rep, and an EMEA sales rep?

528. The org wide default is set to private. Phil smith the owner of ABC account is a US Sales Rep reporting to the US Sales Director. The users in the US sales rep role can edit ALL opportunities associated with the accounts they own. Tim an EMEA sales rep owns an opportunity associated with the ABC account. Identify the correct role access.

529. Will WF evaluate rules retroactively?


What happens if a WF task is assigned to a role containing more than one person?

531. Can WF update formula fields?


Limitation for an organization related to triggers?

533. With Spring 11 release, you can now sort line items in the Quote Line Items related list on a quote. Syncing a quote with an opportunity also syncs product sort order.

534. Can you perform field updates on an object related to a rule.


Match the workflow steps with the setup requirement

536. Record Types are not available in Select the right choice

537. How many Solution records can be imported via Import Wizard?


How can users obtain a security token?

539. AW computing has a discount workflow that requires approval from the Sales director when the discount is over 15% and from the VP of Global sales if the discount is over 30%. The sales rep has created a discount for 10% on a new opportunity. What happens when the sales Rep submits the request for approval?

540. Which of the following components lets customers find solutions to their cases on their own?

541. A security token is required for API access when connecting from an IP address within the list of trusted networks.

542. Will users have to use their security token when logging into connect for outlook if their IP range has already been added to a trusted IP range?

543. Which of the following statements are true about trusted ranges?

544. Which of the following statements is true about computer activation?

545. An admin changed the org default language from English to spanish. What must end users do to see this change?

546. Identify the correct statement from the given list.

547. How can you ensure that a value is entered in a field?

548. You can edit their user profiles and define Trusted IP ranges so that users don’t have to activate new computers within this range but without blocking those that are not.

549. Tab settings allow System Admin to customize which tabs are visible to users:

550. Can you make a standard field unique?

551. Standard picklists can be the controlling field but not the dependent in a field dependency:

552. Which step is required when configuring the new Salesforce for outlook?

553. What can users do when Chatter feed tracking is enable for dashboards? Choose 2 answers.

554. How can you export accounts and contacts in a Contact Manager edition of Salesforce?

555. Where does Chatter Feed display?

556. Which are true about Email to Salesforce Enhancements after Spring 11 release?

557. Which of the following are enhancements included in the Spring 11 release?

558. What is the maximum number of actions you can have per Workflow Rule?

559. Can logins on specific days be restricted?

560. You can create a Lookup Relationship to link an object with itself.

561. A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard. How would an administrator enable this?

562. After Spring &39; 11 upgrade the System Administrator noticed that he can no longer see the "Report Builder" permission on profiles. Which of the following explains the scenario?

563. How many Custom Summary Formulas can you have per report?


What happens when a user is already logged in when restricted hours start?

565. Mass Mail Contacts option doesn't appear under the Tools section in the Contacts tab, what could have caused this?

566. Even a user with "View all data" (VAD) permission cannot view hidden folders as well as folders shared to no one.

567. The maximum number of values in controlling picklists is the same as in dependent picklists.

568. What is the maximum number of records that return in a report without exporting the results?

569. Name the benefits of the cloud computing model?

570. With Spring '11, a new version of Chatter Desktop is available with performance optimizations and enhancements that let you:

571. Custom Summary Formulas can run calculations on custom formula fields.

572. Which are true about Trialforce Email Branding?

573. Enterprise, Developer and Unlimited System Administrators can create an unlimited number of Custom Profiles from scratch.

574. When you define a Data Validation Rule, what else must you also define?

575. You can set a default value for a custom field.

576. Select the order in which the Workflow actions fire in Salesforce.

577. Which of the following is an example of One-to-Many Relationships between Standard objects?

578. A record owner has the privileges to: View and edit records, transfer or change ownership of records, and delete owned records.

579. Identify the maximum number of leads / contacts that you can add from a report at one time using Integrated Campaign Builder:

580. When a lead is converted it becomes an Account,Contact and Opportunity (unless you opt out of creating an Opportunity)

581. When you click Printable view , the report will display in a print ready format in Excel?

582. All personalization made to the Reports tab (expanding and collapsing of folders) is saved automatically. When a user returns to the Reports Tab in future sessions, the settings will remain intact until they are changed:


If your Marketing team needed to add 10,000 existing leads to a campaign at one time, what would be the best way to do this?

584. Can an end user import Members into a Campaign?

585. Only users with "Create and Customize" permission can access the Report?

586. Data Validation Rules are executed for a field (vs. as record).

587. Customer Portal users can view the tags section of a page, if it is included in a page layout.


What profile permission is required for editing and deleting public tags?


What type of relationship must exist if you would like the child record to remain if the parent is deleted?

590. The number of formulas in a Custom summary formula is limited to:

591. You can create Custom Summary Formulas based on Custom Formula Fields.

592. Which report format provides a tabular listing of data with sorting and subtotalling of said data.


Which report type must be used to create dashboard components?


What is a Running User?


Why are Sharing Rules used?


How does a Profile differ from a Role?


What does the Role Hierarchy control?

598. List view can (Choose all that apply)

599. You cannot delete a standard report.

600. If your company's fiscal year begins on February 1st and contains the 12 gregorian months, do you need to enable custom fiscal years?


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