Quality function deployment is defined as a

Quality function deployment is defined as a
A . procedure in which code modules with low defect density are identified for reuse
B . technique for measuring complex metrics by random sampling of functional units
C . method that provides a framework for relating product features to customer needs
D . process in which best practices are distributed throughout all levels of an organization

View Answer

Answer: C

Explanation:

Quality Function Deployment (QFD) is a method used to translate customer needs (the voice of the customer) into specific product features (technical requirements). It provides a structured approach for defining customer requirements and transforming them into detailed engineering specifications and plans to produce the products that fulfill those needs. QFD uses tools like the House of Quality matrix to ensure that customer requirements are systematically addressed throughout the product development process.

Reference: Akao, Yoji. "Quality Function Deployment: Integrating Customer Requirements into Product Design." Productivity Press, 1990.

Hauser, John R., and Don Clausing. "The House of Quality." Harvard Business Review, May-June 1988.