Peoplecert ITIL-DSV ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Online Training
Peoplecert ITIL-DSV Online Training
The questions for ITIL-DSV were last updated at May 12,2025.
- Exam Code: ITIL-DSV
- Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
- Certification Provider: Peoplecert
- Latest update: May 12,2025
An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements.
Which of the following is the best way to specify the requirements?
- A . Not more than 15 minutes of data can be lost.
- B . The service should be available 24/7, 99,99% of the time.
- C . The data should be kept recorded for 10 years.
- D . The service should combine the data from different sources.
What of the following is NOT an example of a service value driver?
- A . Resetting the PIN code for the user
- B . A new cell phone for the user
- C . Automatically renewing the contract with the service provider
- D . Access to the mobile network of a service provider
The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered.
What is the best approach that you will suggest?
- A . Put continual improvement at the center of this initiative and use all the ITIL guiding principles.
- B . Draw up a customer journey map of all different types of customers to understand the value the service brings.
- C . Organize an onboarding workshop with all stakeholders early in the process, this will increase the customer’s engagement.
- D . Map out the SWOT analysis and perform a risk analysis to understand which services are ready to be migrated to the public cloud.
A service provider is off-boarding a user.
Which of the following actions is recommended?
- A . Communicate to all stakeholders.
- B . Perform a root cause analysis.
- C . Ensure that all invoices are being paid.
- D . Revoke access to the service.
An organization is changing its training approach to shift the focus from product centric to the needs of the users.
What of the following ITIL guiding principles is considered in this case?
- A . Progress iteratively with feedback
- B . Start where you are
- C . Optimize and automate
- D . Focus on value
New users are onboarding the service of the service provider.
You are asked to prepare the communication management strategy.
Which stakeholders will be part of your plan?
- A . Service Desk
- B . Service Level Manager
- C . Relationship Manager
- D . Account Manager
Customers who love to eat organic food are an example of which category?
- A . Behavioural market category
- B . Geographic market category
- C . Psychographic market category
- D . Demographic market category
After onboarding, the customers can access the service provider’s mobile network.
What is this an example of?
- A . Provision of access to resources
- B . Interaction with operant service provider resources
- C . Joint Service actions
- D . Transfer of goods
A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user’s ID.
What is this an example of?
- A . Security restrictions
- B . User enabling requirements
- C . Role based access management
- D . Multi-factor Authentication
A service provider is losing its customers at a rapid pace. The Service Manager wants to understand the reason and asks to draw out the customer journey for this.
Why is this a good idea?
- A . The service provider will be able to get optimal value out of the service it is delivering.
- B . The customer’s risks will be removed when using the service.
- C . The service provider will be able to identify and understand specific customer’s behavior and outcomes.
- D . The customer will have cheaper services because of the customer journey.
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