Peoplecert ITIL 4 Specialist High velocity IT ITIL 4 Specialist: High-velocity IT Exam Online Training
Peoplecert ITIL 4 Specialist High velocity IT Online Training
The questions for ITIL 4 Specialist High velocity IT were last updated at May 09,2025.
- Exam Code: ITIL 4 Specialist High velocity IT
- Exam Name: ITIL 4 Specialist: High-velocity IT Exam
- Certification Provider: Peoplecert
- Latest update: May 09,2025
Which stakeholders should assess and evaluate value realization?
- A . Ig
- B . 35px;">Both the service consumer and the service provider</li>
An organization introduced a dedicated team of support agents, which answers questions, provides consultations and fulfils a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfilment of these service actions?
- A . k
- B . 35px;">Service request management
A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time and the proposed functionality was not included in design then.
Which practice includes activities which could have helped to avoid this situation?
- A . k
- B . 35px;">Business analysis</li>
What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in future?
- A . o
- B . 35px;">Regularly provide updates about service improvements made as a result of user feedback</li>
An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of ^managing demand and opportunities’ would provide a better understanding of this situation?
- A . 35px;">Analysing patterns of business activity</li>
- B . k
Which activity does a service provider carry out as part of the "explore step of the customer journey”?
- A . k
- B . 35px;">Analysing potential customers patterns of business activity</Ii>
An organization is negotiating and agreeing the service levels for a social media site.
Which is an example of a measure of utility that should be included in the service level agreement?
- A . The number of photo formats supported for upload
- B . k
A service provider is planning to onboard a new desktop service for a new customer.
Which activity will be carried out by the customer?
- A . I
- B . 35px;">Training users in the correct procedures for accessing support for the desktop service</li>
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?
- A . I
- B . 35px;">Onboarding</li>
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources.
Which is the FIRST step that this organization should take to address the complaints?
- A . j
- B . 35px;">Analyse the patterns of business activity</li>
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