Peoplecert ITIL 4 Specialist High velocity IT ITIL 4 Specialist: High-velocity IT Exam Online Training
Peoplecert ITIL 4 Specialist High velocity IT Online Training
The questions for ITIL 4 Specialist High velocity IT were last updated at May 08,2025.
- Exam Code: ITIL 4 Specialist High velocity IT
- Exam Name: ITIL 4 Specialist: High-velocity IT Exam
- Certification Provider: Peoplecert
- Latest update: May 08,2025
How can an organization facilitate positive outcomes and experiences throughout the customer journey?
- A . By being fair and transparent with costs
- B . By optimizing the use of resources during the service lifecycle
- C . By understanding service consumer needs and desires
- D . By ensuring key risks have been identified and addressed
An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to learn and improve in many different areas.
Which practice would MOST help to improve this situation and how?
Relationship management, by developing and communicating values and principles Which is an example of planning for value co-creation?
- A . k
- B . 5px;">Agreeing with a customer the service desk team’s response times for each method of user contact</li>
Which statement about the end-to-end customer journey is CORRECT?
- A . 35px;">It reflects an overall perception</li>
- B . k
Which statement about service requests is CORRECT?
- A . k
- B . 35px;">Service requests are submitted via agreed channels</li>
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users.
Which is the MOST APPROPRIATE method?
- A . k
- B . ;">Using a push method to check the user’s device each time it is connected
v A service provider is tracking the likelihood of service failures that could affect the service consumer.
What is this a measure of?
- A . k
- B . 35px;">Risk
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?
- A . Identify ways to improve service levels, and discuss the cost of these improvements with the customers
- B . k
A team is evaluating commercial software products in an
effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products.
Which step should the team complete LAST?
- A . 35px;">Define requirements for configuring the product
- B . J
Which is a valid description of the priorities when using agile development methods?
- A . 35px;">Responding to changes over following a plan
- B . k
What should be done FIRST when designing a customer journey?
- A . 35px;">Defining the desired outcome and the value proposition</li>
- B . k
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