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How do you name the step where the agent investigates the claim for fraud?
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent. • The customer service agent may request additional information from the customer. • The merchant is notified and given 15 days to dispute the fraud claim. • If the fraud claim...
If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
A help desk ticket case type is defined as follows: If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?A . When the Triage stage completesB . When the Process ticket step startsC . When the Process...
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved?
An accident claim case creates a vehicle claim case for each vehicle involved in an accident. Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)A . Add a wait shape to the accident claim case to wait until all vehicle claims...
