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What three steps, when applied in combination, achieve the required testing?
From the employee training portal, an employee opens a new Enrollment case, submits course selections, and receives an email confirmation. There is an error in the email confirmation. You must identify the cause of the error by recording a set of interactions on the portal and testing expected behavior on...
A library application used by staff creates a book request case when a member wishes to borrow one or more books. As part of the case process, the application shows the staff a read only list of outstanding past-due books to remind the member to return late books, select the Data page definition for this use case.
A library application used by staff creates a book request case when a member wishes to borrow one or more books. As part of the case process, the application shows the staff a read only list of outstanding past-due books to remind the member to return late books, select the...
Which set of filtering conditions returns a report with the desired data?
A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A manager requests that the report show only those customers who meet the following conditions: - The customer is on a monthly billing cycle - The credit card is either MoreCash or Vista - The credit card...
How do you configure a case type to achieve the required behavior?
You are creating a case type to process job applications for a large corporation. Job applications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check. How do you configure a case type to...
Which configuration option is used to summarize the remaining vacation and sick time?
You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week. On the entry form, employees see a summary of the total hours entered. After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee....
A door manufacturer offers a finite list of colors on all its doors. As part of the order, customers can select the color of the door. Select the data page definition configuration settings to source a color drop-down list to minimize memory usage.
A door manufacturer offers a finite list of colors on all its doors. As part of the order, customers can select the color of the door. Select the data page definition configuration settings to source a color drop-down list to minimize memory usage. Object Type ยป ACME-Products-Data-Color or ACME-Products-Work-Color or...
Which two collaboration tools allow teams to communicate faster and share information more efficiently while resolving cases? (Choose two.)
Which two collaboration tools allow teams to communicate faster and share information more efficiently while resolving cases? (Choose two.)A . DashboardsB . WidgetsC . TagsD . PulseView AnswerAnswer: C D
According to best practice, which of the following two UI control types can be used to minimize clutter on the order form?
An order form provides four options from which customers select one option. According to best practice, which of the following two UI control types can be used to minimize clutter on the order form? (Choose Two)A . DropdownB . CheckboxC . Radio buttonsD . AutocompleteView AnswerAnswer: A C
How do you configure the account information page?
A disrupted transaction case records account information using a page property. Account information is recorded at the time the case is created and does not update when the case is further processed. Account information is stored in an external system and accessed by a data page. How do you configure...
How do you name the step where the agent investigates the claim for fraud?
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent. * The customer service agent may request additional information from the customer. * The merchant is notified and given 15 days to dispute the fraud claim. * If the fraud claim...
