Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
- A . Configure the Cancel button on the user views to resolve the case.
- B . Add an alternate stage to the case life cycle.
- C . Add a case wide action to the case workflow.
- D . Add a stage-only action to each stage in the case workflow.
HOTSPOT
A shipping company uses a Pega application for order processing and fulfillment.
The Membership level locally-sourced data type indicates the membership level of the customer.
The Address data type is used to verify the customer-entered billing and shipping addresses against a
comprehensive database of postal addresses.
The Delivery preference data type specifies whether the customer prefers the delivery person to call the
customer or ring the doorbell when dropping off a package.
In the graphic below, choose the appropriate data type based on how it is sourced.
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
- A . A view that presents the order status and delivery date details
- B . A view where the customer can enter their order number
- C . A view that presents the order status, delivery date details, and a map with the path the package has traveled
- D . A view that updates with order status and delivery date details when the customer enters the order number
A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.
Select the case type relationship that satisfies the requirement.
- A . Make credit check a spin-off case of credit card request.
- B . Make credit card request a child case of credit check.
- C . Make both loan request and credit check top cases.
- D . Make credit check a child case of credit card request.
Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
- A . Configure the request type as a weighted condition.
- B . Configure a time period for the request date as a weighted condition.
- C . Configure the apartment address as a weighted condition.
- D . Configure the apartment address as a basic condition.
- E . Configure the tenant name as a basic condition.
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A . Assign a new insurance claim to a case worker to process.
- B . Phone a customer for additional information about the case.
- C . Fax a new insurance claim to the auto repair shop.
- D . Text the customer with status changes in an insurance claim.
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
- A . Set the goal to be the required response time based on policy and send notifications to both parties.
- B . Set the deadline to be the required response time based on policy and send notifications to both parties.
- C . Set the deadline to be the desired response time based on policy and sends notifications to both parties.
- D . Set the goal to be the desired response time based on policy and send notifications to both parties.
An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.
How do you satisfy this security requirement?
- A . Add the analyst to both the Author role and the Case Manager channel interface.
- B . Update the Author role to include the required analyst reports.
- C . Add the analyst to the Manager role.
- D . Create a new Analyst role with the required access.
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
- A . An accountant wants to list the largest order for the last month, for each customer account.
- B . A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
- C . A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
- D . A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
How do you route an assignment so that any available member of the Finance department can perform the task?
- A . Route the assignment to a work list.
- B . Route the assignment to the admin user ID.
- C . Route the assignment separately to all members.
- D . Route the assignment to a work queue.
DRAG DROP
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
A government application provides field placeholder values to help users enter the correct data. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?
- A . Update the existing Default theme text entry.
- B . Upload a new application theme.
- C . Run a case type that uses the component and change the font on the view.
- D . Add a new theme text entry to the application theme.
DRAG DROP
Select each description on the left and drag it to the correct field type on the right.
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.
To meet this requirement, you design a case with a________________.
- A . change stage step to allow the employee to route to the manager
- B . step that routes to the manager
- C . process that routes to the manager
- D . stage to route requests to the manager
User A should have application permissions that are identical to User B’s permissions.
Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?
- A . Add the My Cases page to the User A profile.
- B . Add the My Cases page to the User A role.
- C . Update the User A account to access the same portal as User
- D . Update User A to the same role as User B.