You notice that the scope of your project exceeds the original estimates, and the Minimum Lovable Product (MLP) might not be delivered on time.
Which team member do you contact to verify the project plan and manage expectations for the release schedule? Available Choices (select all choices that are correct)
- A . Project delivery leader
- B . Lead business architect
- C . Citizen developer
- D . Deployment architect
A
Explanation:
The project delivery leader is responsible for managing the project plan, scope, budget, and timeline, as well as communicating with stakeholders and resolving issues. The project delivery leader should be contacted to verify the project plan and manage expectations for the release schedule when the
scope of the project exceeds the original estimates.
Reference:
https://academy.pega.com/library/82/pega-project-delivery-methodology
During testing you notice that the Send case status email step does not send an email.
Which work Item do you create in Agile Workbench to address this issue?
- A . Bug
- B . Scenario test
- C . Feedback
- D . User story
A
Explanation:
A bug is a work item that describes an error or defect in the application that prevents it from functioning as expected. A bug should be created in Agile Workbench to address the issue of the Send case status email step not sending an email.
Reference: ttps://community.pega.com/knowledgebase/articles/pega-platform-capabilities/86/creating-bugs-agile-workbench
What do you configure in the Context section of a data transform rule that you create in Pega Platform?
Choices (select all choices that are correct)
- A . The application layer, class, and ruleset version that the rule applies to
- B . The rule types that you previously marked as relevant records
- C . The case types, user portals, and personas that use the rule
- D . The application name rule type label, and rule identifier
A
Explanation:
The context section of a data transform rule defines the scope and applicability of the rule. It specifies the application layer, such as framework or implementation, the class that the rule applies to, and the ruleset version that contains the rule.
Reference: https://community.pega.com/sites/default/files/help_v88/procomhelpmain.htm#rule-/rule-obj-/rule-obj-property/context.htm
Which two statements about the Constellation design system are true? (Choose two.)
Available Choices (select all choices that are correct)
- A . Constellation design system components are not available in the Traditional Ul architecture
- B . Constellation design system is a section-based architecture
- C . Constellation design system improves context switching or multitasking.
- D . Constellation design system uses a modular design
C, D
Explanation:
The Constellation design system is a set of UI/UX templates, patterns, and components that enable faster and easier development of Pega applications. It improves context switching or multitasking by allowing users to work on multiple tasks in parallel using dynamic containers and tabs. It also uses a modular design that enables reuse and customization of UI elements across applications.
Reference: https://community.pega.com/knowledgebase/articles/user-experience/88/introducing-pega-constellation-design-system
An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages
• Account ID and password
• Customer contact information
• A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages individually?
Available Choices (select all choices that are correct1
- A . Add an alternate stage to the case life cycle.
- B . Add a button for each profile page to each assignment
- C . Add an optional process to the case workflow
- D . Add a set of optional actions to the case workflow
D
Explanation:
Optional actions are actions that users can perform at any time during a stage in the case workflow. They are not required to advance the case to the next stage or step. Optional actions can be used to allow customers to update any of the user profile pages individually during the order placement stage.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/configuring-optional-actions
An insurance claim case type is defined as follows:
If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?
Available Choices (select all choices that are correct)
- A . When the Review claim step completes
- B . When Investigate claim step completes
- C . When the Process claim stage starts
- D . When the Review claim step starts
D
Explanation:
The status of a case is set to the value configured in the Status field of an assignment shape when that assignment starts. Therefore, if the Review claim step is configured to set the status to Pending- Investigation, the status of the case is set to Pending-Investigation when the Review claim step starts.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/updating-case-status
An event center has a case type that allows customers to book a dining room for events After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs.
• If customers do not ask for catering. they receive a rental rate quote for the dining room
• If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote
Which two options do you use to configure the case type to achieve the requested behavior? (Choose two.)
- A . Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote
- B . Create a checkbox for customers to indicate whether they want catering for the event Add a decision shape that evaluates whether the customer checks the box
- C . Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
- D . Create a process for customers to indicate menu preferences Add the process as a case-wide optional action
B, C
Explanation:
To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/branching-case-flow-based-decision
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?
Available Choices (select all choices that are correct
- A . Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal
- B . Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed
- C . Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process
- D . Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal
C
Explanation:
To meet the requirement, you can add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process. The condition can be based on a property that indicates whether the passenger is traveling with a service animal or not.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/adding-processes-case-life-cycle
A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
Available Choices (select all choices that are correct)
- A . Issue type is same
- B . Name of submitter is same
- C . Department is same
- D . Office location is same
A
Explanation:
The basic condition for the Search duplicate cases step is to compare the issue type of the current case with the issue type of existing cases. This way, only cases that have the same issue type are considered as potential duplicates.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/searching-duplicate-cases
On a service level, the passed deadline interval is measured from Available Choices (select all choices that are correct)
- A . the end of the goal interval
- B . the end of the deadline interval
- C . when a user begins the assignment
- D . when the assignment is ready for a user
B
Explanation:
On a service level, the passed deadline interval is measured from the end of the goal interval. The goal interval defines when to take action because a step or case is taking too long to complete. The passed deadline interval defines when to take further action because a step or case is past the deadline.
Reference: https://academy.pega.com/topic/passed-deadline-interval/v1
You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:
The business requirement changes to allow the parent case to continue independently of the child case processes.
How do you configure the Wait step for this requirement? Available Choices (select all choices that are correct
- A . Configure the step so that only one child case must be resolved before the parent case can continue
- B . Configure the step to continue the parent case when the child cases reach the payment pending review status
- C . Configure the step to continue the parent case when the child cases reach auditor approval
- D . Configure the step so that users can continue with the parent case process regardless of child case status
D
Explanation:
To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/branching-case-flow-based-decision
Sales managers must be able to approve sales quote proposals by email and from their mobile devices.
How do you implement this requirement?
Available Choices (select all choices that are correct)
- A . Add an Approve/Reject step and enable email notifications on the case type
- B . Add an Approve /Reject step and enable approval from email and mobile
- C . Add an Approve/Reject step and a Send Email step
- D . Add an Approve/Reject step with mobile approval enabled and add a Send Email step
B
Explanation:
To implement this requirement, you can add an Approve /Reject step and enable approval from email and mobile. This way, sales managers can approve sales quote proposals by clicking a link in an email or by using their mobile devices.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/configuring-approval-email-and-mobile
You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the_____________ in the service level to 3 days Available Choices (select all choices that are correct)
- A . goal
- B . passed deadline
- C . deadline
- D . urgency
C
Explanation:
To meet this requirement, you need to set the deadline in the service level to 3 days. The deadline defines when to take action because a step or case is past due. The deadline interval is measured from when an assignment is ready for a user.
Reference: https://academy.pega.com/topic/deadline-interval/v1
A survey is sent to a customer via email.
How do you configure a solution to ensure the email Includes the case ID for the survey?
Available Choices (select all choices that are correct)
- A . Create a required field for the case ID that must be entered by a user during the case process prior to sending the email
- B . Use the Insert Property feature of a Send Email step to add the case ID when composing the custom message
- C . Create a process using the Send Email step allowing representatives to quickly add the case ID to the email
- D . Call a data transform to copy the case ID from pyWorkPage to the email
B
Explanation:
To ensure the email includes the case ID for the survey, you can use the Insert Property feature of a Send Email step to add the case ID when composing the custom message. This way, you can dynamically insert the value of any property in your email message.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/sending-emails
A new case type for voiceover requests includes two tasks Edit Script and Record Script Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.
Which approach fulfills this requirement?
Available Choices (select all choices that are correct
- A . Create one work group for both personas and route to the work group
- B . Create one new work queue and spirt the tasks by type
- C . Create two new work queues one for editors and one for actors
- D . Create two new work groups in Dev Studio that reference one work queue
C
Explanation:
To fulfill this requirement, you can create two new work queues one for editors and one for actors.
Work queues are used to route tasks to groups of users who share similar skills or responsibilities.
You can then route Edit Script tasks to the editors work queue and Record Script tasks to the actors work queue.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/routing-work-queues
A travel authorization requires approvals from the requestors manager, division VP. and possibly an accountant based on the total amount.
Which configuration satisfies this use case? Available Choices (select all choices that are correct)
- A . Cascading approval using an authority matrix
- B . Cascading approval using the workgroup manager
- C . Cascading approval using when rules to identify the assigned user
- D . Cascading approval using the reporting manager
A D
Explanation:
Option A is correct because an authority matrix is used to define a sequence of approvers based on certain attributes of the case, such as the total amount.
Option D is correct because a reporting manager is typically used to determine the next approver in a cascading approval process. In this scenario, the requester’s manager, division VP, and potentially an accountant would need to approve, and this is a common approval hierarchy in business environments.
Option B is incorrect because a workgroup manager wouldn’t be involved in a cascading approval process. Workgroup managers generally oversee the workload of a group of users and wouldn’t typically be involved in specific case approvals.
Option C is incorrect because although ‘when’ rules could be used to dynamically determine if an approval is necessary, they would not identify the specific user (in this case, the assigned user) to approve the request.
The business process for an automobile insurance claim consists of the following phases
• Submission The customer contacts a customer service representative (CSR) to file the claim
• Review An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs
• Repair A third party performs the repairs on each vehicle communicating with the adjuster and customer as necessary
• Verification After each vehicle repair, the adjuster closes the claim.
According to Pega best practices which phase can you implement as a child case?
- A . Submission
- B . Repair
- C . Verification
- D . Review
B
Explanation:
To implement this requirement, you can implement the Repair phase as a child case. A child case is a case that is created and processed as part of another case, called the parent case. A child case can run independently of the parent case and can have its own life cycle, data, and service levels. By using a child case for the Repair phase, you can allow the parent case to continue independently of the child case processes.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/creating-child-cases
A meal delivery service recommends a meal plan based on the number of people in the household and dietary restrictions.
Which two configurations must be used together to determine the recommended meal plan? (Choose two).
Available Choices (select all choices that are correct)
- A . Configure an assignment to gather customer information
- B . Configure a decision table
- C . Configure a decision tree
- D . Configure a decision shape to add a conditional path
A B
Explanation:
An assignment is used in a case type to collect information from a user. In this case, the assignment would be used to gather the number of people in the household and their dietary restrictions.
A decision table is a rule type that you can use to define actions that your business process takes, based on multiple conditions. In this case, it would be used to map the collected information (number of people and dietary restrictions) to a recommended meal plan.
n a purchase request case type, you have the following requirement Purchase requests should automatically go to the manager of an employee to meet this requirement, you design a case with a. Available Choices (select all choices that are correct)
- A . change stage step to allow the employee to route to the manager
- B . step that routes to the manager
- C . stage to route requests to the manager
- D . process that routes to the manager
B
Explanation:
To meet this requirement, you can design a case with a step that routes to the manager. A step is an action that users or systems perform to advance a case toward resolution. You can configure a step to route to a specific user or group of users based on their role, skill, availability, or reporting structure.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/adding-steps-case-life-cycle
In which two situations is it appropriate to use a decision table? (Choose two. Available Choices (select all choices that are correct)
- A . dance studio recommends a membership type based on the number and type of dance classes the customer wants to attend every month
- B . Order total is calculated based on the quantity and price of the items in the customer’s shopping cart
- C . A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.
- D . If customers decide to add insurance, checked bags or early boarding to their airtine tickets extra fees are added to their order total
A, C
Explanation:
In these two situations, it is appropriate to use a decision table because they involve deriving values that have one of a few possible outcomes based on multiple variables. For example, the dance studio can use a decision table to recommend different membership types based on different combinations of number and type of dance classes. The hair care company can use a decision table to suggest different product lines based on different combinations of hair characteristics.
Reference: https://academy.pega.com/topic/decision-tables/v1
A business architect has developed a new process for a case type. To verify that the Ul elements collect the expected results, you want to test the process and the fields.
Which two configurations, when used together, allow you to record a set of interactions and save the test results to verify process functionality? (Choose two.)
Available Choices (select all choices that are correct!
- A . Create a scenario test for the case type
- B . Create a unit test for the case type
- C . Add explicit assertions on the Ul elements.
- D . Add explicit assertions on the Scenario testing landing page
A, C
Explanation:
To record a set of interactions and save the test results to verify process functionality, you can create a scenario test for the case type and add explicit assertions on the UI elements. A scenario test is a test that simulates how users interact with an application to complete a task or goal. An explicit assertion is a test condition that verifies whether an expected value matches an actual value in the application.
Reference: https://community.pega.com/knowledgebase/articles/testing-applications/86/creating-scenario-tests
You want to unit test a rule to ensure that the rule executes as intended, you need to populate a test page with valid data Which two options allow you to populate a test page before testing the rule? (Choose two)
Available Choices (select all choices that are correct)
- A . Configure an assertion to define the required data
- B . Configure a validate rule to populate the page with the necessary data
- C . Run a data transform to create the test page.
- D . Copy data from an existing clipboard page
C, D
Explanation:
To populate a test page with valid data before testing the rule, you can run a data transform to create the test page or copy data from an existing clipboard page. A data transform is a rule that defines how to convert data that is in one format and class (the source) into data of another format and class (the target). The clipboard is a temporary memory area on the server that stores property values for your application.
Reference: https://community.pega.com/knowledgebase/articles/data- management-and-integration/86/data-transforms https://community.pega.com/knowledgebase/articles/application-development/86/clipboard-tool
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses How does the assignment urgency impact the deadline and passed deadline intervals? Available Choices (select all choices that are correct
- A . Urgency value continues to increment as configured.
- B . Urgency value remains at 100 but other service level processing continues
- C . Service level processing is halted until the assignment is completed
- D . The user is notified that the maximum urgency has been reached
B
Explanation:
When a goal is not met, the urgency of the assignment is incremented based on the configurations set in the service level rule. This means the urgency value continues to increment as configured if the deadline and passed deadline intervals are not met.
The urgency value itself doesn’t halt the other service level processing. The service level agreement continues to monitor the assignment against the configured deadline and passed deadline intervals, even if the urgency has reached 100 when the goal interval lapsed.
Which option follows best practices for naming a ruleset in Pega Platform?
Available Choices (select all choices that are correct)
- A . Expense 01-02-05
- B . Pega-Prod 01-04-01
- C . Credit Check:03-01-02
- D . Grand-Corporation-Human-Resources-Department 01-01-03
D
Explanation:
In Pega, it is recommended to follow certain best practices for naming a ruleset. These best practices include:
Using alphanumeric characters, including spaces.
Not using special characters like colon(:), dashes(-) or underscores(_).
The ruleset name should not be excessively long.
In this context, A. "Expense 01-02-05" and B. "Pega-Prod 01-04-01" are correct. They adhere to the best practices of ruleset naming conventions. They use alphanumeric characters and are not excessively long.
Which of the following statements about responsive breakpoints is true? Available Choices (select all choices that are correct)
- A . Responsive breakpoints rely on fixed widths
- B . Responsive breakpoint behavior changes based on the device brand
- C . By default tables have two responsive breakpoints
- D . Custom responsive breakpoints are configured in App Studio
C
Explanation:
This statement about responsive breakpoints is true. Responsive breakpoints are points at which the layout of a UI element changes based on the screen size or orientation of the device. By default, tables have two responsive breakpoints: one for tablet devices and one for phone devices. You can configure custom responsive breakpoints for other UI elements in App Studio.
Reference: https://community.pega.com/knowledgebase/articles/user-experience/88/configuring-responsive-breakpoints
ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application.
Of the following requirements, which option requires you to configure distinct mobile app channels?
Available Choices (select all choices that are correct)
- A . CSRs can create other case type instances on the mobile app
- B . The mobile app supports all mobile phone operating systems
- C . Mobile app color palettes are different for users and CSRs
- D . The mobile app customizes currency units and date/time format according to the location of the users
C
Explanation:
This option requires you to configure distinct mobile app channels because it involves customizing the look and feel of the mobile app for different user groups. A mobile app channel is a configuration layer that defines how users interact with your application on mobile devices. You can create multiple mobile app channels for different user groups or personas and apply different branding, security, or functionality settings to each channel.
Reference: https://community.pega.com/knowledgebase/articles/mobile/86/configuring-mobile-app-channels
Which two requirements can you support by configuring a mobile channel in App Studio? (Choose two.)
Available Choices (select all choices that are correct)
- A . Lock the application after 20 minutes of inactivity
- B . Set the dimensions of an application icon to 180×180 pixels
- C . Grant access to the mobile app for a specific user
- D . Configure a left swipe behavior to open a message
A, D
Explanation:
These two requirements can be supported by configuring a mobile channel in App Studio. A mobile channel allows you to define various settings and features for your mobile app, such as security, branding, navigation, gestures, push notifications, offline support, and so on.
Reference: https://community.pega.com/knowledgebase/articles/mobile/86/configuring-mobile-app-channels
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization? Available Choices (select all choices that are correct)
- A . Open the Channels landing page and then add a new portal
- B . Open the Explore data landing page, and then create a new insight
- C . Open the Explore data landing page and then add a Reporting widget
- D . Open the Data landing page and then create a new insight
B
Explanation:
To create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days, you can open the Explore data landing page, and then create a new insight. An insight is a visualization of data that you can use to monitor key performance indicators, identify trends, and discover opportunities for improvement. You can create insights from the Explore data landing page in App Studio.
Reference: https://community.pega.com/knowledgebase/articles/reporting/86/creating-insights
Which two statements are true about insights? (Choose two.)
Available Choices (select all choices that are correct)
- A . You can transform data queries into sharable visualizations.
- B . You can edit application data directly in an insight.
- C . You can transform sharable visualizations into data queries.
- D . You can search for and select the fields that you want to include in an insight.
A, D
Explanation:
These two statements are true about insights. Insights are rules that Pega Platform uses to transform data queries into tables or visualizations that you can then share between users and embed in landing pages of your applications. Insights can include multiple data items that you can filter, sort, and group according to your business requirements. You can search for and select the fields that you want to include in an insight from the data objects that are available in your application.
Reference: https://docs-previous.pega.com/reporting/87/visualizing-data-insights
Which two requirements ensure that valid data is used in a case? (Choose two.)
Available Choices (select all choices that are correct)
- A . The data is organized in a data type
- B . The data fits the business logic
- C . The data is locally sourced
- D . The data is the correct field type
B, D
Explanation:
These two requirements ensure that valid data is used in a case. The data fits the business logic means that the data values are consistent with the rules and conditions that define the case behavior and outcome. The data is the correct field type means that the data values match the expected format and structure of the field properties, such as text, number, date, or email.
Reference:
https://community.pega.com/knowledgebase/articles/data-management-and-integration/86/data-types
https://community.pega.com/knowledgebase/articles/data-management-and-integration/86/field-values