Pegasystems PEGACPCSD24V1 Certified Pega Customer Service Developer 24 Online Training
Pegasystems PEGACPCSD24V1 Online Training
The questions for PEGACPCSD24V1 were last updated at Jul 23,2025.
- Exam Code: PEGACPCSD24V1
- Exam Name: Certified Pega Customer Service Developer 24
- Certification Provider: Pegasystems
- Latest update: Jul 23,2025
Question #51
Which steps are necessary to configure a web messaging connection in Pega? (Choose Three)
- A . Setting up a web chat server
- B . Defining API integration
- C . Configuring voice recognition
- D . Creating messaging templates
- E . Setting up email notifications
Question #52
What is the primary benefit of using email parsing rules in Pega’s email bot configuration?
- A . To enhance the aesthetic design of the email bot
- B . To automatically extract relevant information from incoming emails
- C . To manage the routing of emails to external systems
- D . To track the opening rates of emails sent by the bot
Question #53
What is the primary function of an email bot in Pega?
- A . To send bulk promotional emails
- B . To automatically process and respond to incoming emails
- C . To monitor social media interactions
- D . To handle telephonic queries
Question #54
What is a key benefit of configuring Pega Call for a customer service application?
- A . Improved data storage capabilities
- B . Enhanced real-time communication with customers
- C . Simplified user interface design
- D . Increased security protocols
Question #55
Which settings are essential when configuring Pega Call for customer service? (Choose Two)
- A . Defining call routing rules
- B . Setting up voice recognition scripts
- C . Customizing call queuing mechanisms
- D . Integrating with cloud storage
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