MB-910 V3

A customer needs a cost-effective sales solution that can display current news about a lead or an account. You recommend Microsoft Relationship Sales. Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.A . Dynamics...

HOTSPOT Which features are available in Dynamics 365 Marketing? For each of the following features, select Yes if the feature is available. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal

You use Dynamics 365 Field Service. Each time a customer contacts a call center to request service, you plan to send a technician to the customer’s location. You receive a service request and create a work order. You need to identify the next step in the process. What should you...

DRAG DROP A company uses Dynamics 365 Field Service. The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs. You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements. Which feature should...

DRAG DROP A company uses Dynamics 365 Sales. The company plans to use Dynamics 365 Sales Insights. You need to recommend features that meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once,...

A company uses Dynamics 365 Field Service. The maintenance manager wants to be able to add a list of to work orders to ensure that field technicians follow the same steps when servicing customer equipment. You need to explain to the manager which features are available to meet the requirement....

A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.A . emailsB . CSV filesC . Dynamics 365 CommerceD . Dynamics 365 Customer InsightsView AnswerAnswer: AB Explanation:...

A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?A . Customer Service InsightsB . Market InsightsC . Power Virtual AgentsD . Sales InsightsView AnswerAnswer: D...

HOTSPOT A company plans to implement Dynamics 365 Customer Voice. Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice

DRAG DROP A company plans to implement Dynamics 365 Customer Service. Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses. You need to create a glossary for employees. Match each item to its definition. To answer, drag the appropriate definition from the...