MB-910 V1

HOTSPOT A company plans to implement Dynamics 365 Customer Voice. Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice

A customer needs a cost-effective sales solution that can display current news about a lead or an account. You recommend Microsoft Relationship Sales. Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.A . Dynamics...

HOTSPOT You are a sales manager working for a paper manufacturer. You need to create customers in Dynamics 365 Sales and attach the customer’s contract to the customer record as a PDF file. Which record type should you use? To answer, select the appropriate options in the answer area. NOTE:...

HOTSPOT A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at their LinkedIn advertisements. What happens during synchronization? To answer, select the appropriate option in the answer area. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration

You manage a call center for a company that uses Dynamics 365 Customer Service. The call center’s customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year. You need to help the customer service manager make the changes. Which...

DRAG DROP A manufacturing company plans to implement Dynamics 365 Field Service. You need to determine which features are needed to meet the company’s requirements. Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or...

HOTSPOT A company plans to implement Omnichannel for Customer Service. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. View AnswerAnswer: Explanation: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions https://docs.microsoft.com/en-us/dynamics365/customer-service/monitor-conversations

Your company uses Dynamics 365 Sales. You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.A . Close the quoteB . Generate a document by using a Microsoft Word template.C . Export...

DRAG DROP Match each product to its feature. Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all. NOTE: Each correct match is worth one point. View AnswerAnswer:...

HOTSPOT A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday. The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA). You need to configure the system to...