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Which account belongs to each piece of work order information?
DRAG DROP A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account. You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information. Which account...
Which three options should you choose?
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule. One of your schedulers indicates two of their resources are not getting work orders assigned. You need to determine Auto Geo Code Addresses to Yes in Field Servicrk orders through RSO....
Which four actions should you perform in sequence?
DRAG DROP LitWare has requirements for configuring the services around the region. You need to set up the system to meet those requirements. Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four...
Does the solution meet the goal?
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you...
What should the dispatcher do?
Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory. The dispatcher needs to customize their schedule board to filter resources...
How should you configure the user settings?
DRAG DROP LitWare has requirements for configuring the Field Service mobile app. and you are responsible for setting up the system to meet those requirements. You need to set up help documents related to the requirements as per the case study. How should you configure the user settings? To answer,...
Which seven actions should you perform in sequence to add these services?
DRAG DROP You are a Dynamics 365 for Field Service Administrator. You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident. Which seven actions should you perform in sequence to add these services? To answer, move the appropriate...
Which configuration steps should you take in each of the categories listed?
DRAG DROP During requirement and design discussions, Litware. Inc. Subject Matter Experts (SMEs) discuss a specific scenario. A customer purchases an HVAC system along with a 1-year service contract and a 3-year extended warranty. After 9 months, the system shuts down and the customer cannot get it started back up....
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience. Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes. You need to ensure that the cases that the...
Does this meet the goal?
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer...
