Is this one of the steps that should be taken troubleshoot the issue?

An IdentityNow engineer has the following problem:

IdentityNow shows status failed on a virtual appliance (VA).

Is this one of the steps that should be taken troubleshoot the issue?

Solution: Verify that the VA is configured for automatic updates by setting ‘autoupdate=true’ in the config.yaml file.

A. Yes

B. No

Answer: B

Explanation:

No, verifying that the VA is configured for automatic updates by setting autoupdate=true in the config.yaml file is not directly related to troubleshooting a failed status on the VA. While keeping the VA updated is important for long-term stability and functionality, the configuration for automatic updates does not resolve immediate connection or service failure issues. The troubleshooting focus should be on network connectivity, service status, and log reviews.

Key Reference from SailPoint Documentation:

VA Autoupdate Configuration: Configuring the VA for automatic updates is a best practice for maintaining up-to-date software but is not a direct troubleshooting step for addressing an immediate VA failure.