Is this a step an identityNow engineer should take to troubleshoot the problem?

In an IdentityNow environment, the source lest connection is failing with a timeout error.

Is this a step an identityNow engineer should take to troubleshoot the problem?

Solution: Check that port values configured on the identityNow source are connected for the source.
A . Yes
B . No

View Answer

Answer: A

Explanation:

Yes, checking that the port values configured on the source in SailPoint IdentityNow are correct and accessible is an essential troubleshooting step. A timeout error can occur if the virtual appliance (VA) cannot reach the source due to incorrect port configuration or network issues blocking communication. Verifying the correct port numbers and ensuring that the necessary ports are open on both the VA and the source’s firewall is critical.

Key Reference from SailPoint Documentation:

Port Configuration for Source Connectivity: Ensuring that the proper port values are configured and accessible is one of the primary troubleshooting steps when facing timeout errors in IdentityNow.