IBM P9560-043 IBM Business Partner SaaS Support Mastery Test v1 Online Training

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1. Which of the following is NOT a responsibility for the IBM Business Partner?

2. Which of the following is NOT true when opening a SaaS Support ticket?

3. What is considered an aspect of the support relationship for Level 1 Support delivered by the IBM

Business Partner?

4. Which of the following is true when dealing with problems regarding IBM Software Support Client

Ownership and Problem Resolution?

5. Which of the following is NOT true regarding the IBM contact types?

6. What is NOT considered a responsibility for the IBM Business Partner?

7. What is NOT considered Level 1 Support delivered by the IBM Business Partner?

8. Which of the following is NOT true regarding opening a new service request in the IBM SR Tool?

9. Which of the following is NOT true regarding registering for the IBM SR Tool?

10. Which of the following is NOT true regarding customer terminology for IBM Software Support?


 

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