How can you use CIC features to address this problem?

Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives.

How can you use CIC features to address this problem?
A . Assign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of time for the agents to complete their after call work.
B. Assign a wrap-up code to the agents. Have them select the Wrap-up code that will put them in an unavailable status.
C. CIC does not have a feature to address this problem. You must train the agents to change their status to Do Not Disturb when they finish a phone call. When they finish the after call work, have them change their status back to Available.
D. CIC does not have built-in features to address this problem. You must use interaction Designer and write a custom Handler

View Answer

Answer: A