How can an organization determine the effectiveness of the service level management process?
A . By monitoring service level targets
B . By defining service levels
C . By checking contracts with suppliers
D . By reporting on all incidents
Answer: A
How can an organization determine the effectiveness of the service level management process?
A . By monitoring service level targets
B . By defining service levels
C . By checking contracts with suppliers
D . By reporting on all incidents
Answer: A