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What are the default roles that permit you to edit scripts? (Choose two.)
What are the default roles that permit you to edit scripts? (Choose two.)A . PureCloud UserB . Outbound AdminC . Script DesignerD . Master AdminE . Outbound AgentView AnswerAnswer: C, D Explanation: In Genesys Cloud CX, the permissions required to edit scripts are controlled by roles that include the necessary...
What property should you enable for a variable whose value is to be saved to external storage?
What property should you enable for a variable whose value is to be saved to external storage?A . CustomB . InputC . OutputD . ExternalView AnswerAnswer: C Explanation: When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for...
What property should you enable for a variable whose value is to be saved to external storage?
What property should you enable for a variable whose value is to be saved to external storage?A . CustomB . InputC . OutputD . ExternalView AnswerAnswer: C Explanation: When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for...
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email. Which of the following options is the best way to move forward if you want John to be able to use...
Which of the following best defines the ACD evaluation method Best Available Skills?
Which of the following best defines the ACD evaluation method Best Available Skills?A . Looks for the first available agent and ignores any skill requirements.B . Matches the interaction to the first available agent who has all of the requested skills.C . Evaluates the first 100 agents to find the...
What property should you enable for a variable whose value is to be saved to external storage?
What property should you enable for a variable whose value is to be saved to external storage?A . CustomB . InputC . OutputD . ExternalView AnswerAnswer: C Explanation: When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for...
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?A . Consult TransferB . Invoke SecureflowC . Blind TransferD . Schedule CallbackView AnswerAnswer: A Explanation: The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing...
Select the categories of Prompts in Architect. (Choose two.)
Select the categories of Prompts in Architect. (Choose two.)A . UserB . MenuC . DataD . SystemView AnswerAnswer: A, D Explanation: In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are: User Prompts: These are custom prompts created by users for...
What property should you enable for a variable whose value is to be saved to external storage?
What property should you enable for a variable whose value is to be saved to external storage?A . CustomB . InputC . OutputD . ExternalView AnswerAnswer: C Explanation: When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for...
Select the correct tab to add multiple pages to your script.
Select the correct tab to add multiple pages to your script. A . 1B . 2C . 3D . 4View AnswerAnswer: C Explanation: To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides...
