During self-assessment of the ‘monitoring and event management’ practice capability, what should be considered as evidence of the capability level3?

During self-assessment of the ‘monitoring and event management’ practice capability, what should be considered as evidence of the capability level3?
A . Integration of monitoring and event management into service value streams
B . Agreed processes, roles and responsibilities
C . Regularly conducted practice reviews
D . Regular reporting on the practice performance

Answer: A

Explanation:

At capability level 3 in the ITIL maturity model, practices like monitoring and event management are integrated into service value streams, ensuring that they are part of the broader process of value creation. This integration indicates a mature and well-functioning capability.

While agreed processes, roles, and responsibilities (Option B) and regular reviews or reporting (Options C and D) are important, the key indicator of level 3 is the integration of the practice into the service value streams.