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Which of the following BEST describes what the systems administrator should tell the user?
A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?A ....
Which of the following should the technician do NEXT?
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser...
Which of the following agreements IS MOST likely in use?
A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a button labeled Accept. Which of the following agreements IS MOST likely in use?A . DRM B. NDA C. EULA D. MOUView AnswerAnswer: C...
Which of the following would MOST likely solve the issue?
A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?A . Updating the operating system B. Changing proxy settings C. Reinstalling the...
Which of the following is the MOST effective method to accomplish this task?
A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?A . Degaussing B. Low-level formatting C. Recycling D. ShreddingView AnswerAnswer: D Explanation: Shredding is the most effective method to securely dispose of data stored on...
Which of the following BEST describes the technician's actions?
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?A . Avoid distractions B. Deal appropriately with customer's confidential material . C. Adhere to user privacy...
Which of the following backup methods would BEST meet the requirements?
An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods would BEST meet the requirements?A ....
Which of the following sign-on options would allow any employee the ability to unlock the kiosk?
A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability...
A user reports a computer is running slow.
A user reports a computer is running slow. Which of the following tools will help a technician identity the issuedA . Disk Cleanup B. Group Policy Editor C. Disk Management D. Resource MonitorView AnswerAnswer: D Explanation: Resource Monitor will help a technician identify the issue when a user reports a...
Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?A . Have the user provide a callback phone number to be added...
