Digital identities for logging onto SaaS solutions should be issued by all the following EXCEPT:
- A . A third-party identity provider.
- B . The customer organization.
- C . The SaaS provider.
- D . A user.
Why is it important to consider the cloud ecosystem when developing applications?
- A . Cloud providers will do application development.
- B . The development process needs to change.
- C . The role of the IT department will change.
- D . This can speed up the development process.
Which of the following actions should a company take if a cloud computing provider ceases to uphold their contract?
- A . Consult the company’s exit plan.
- B . Move the company data to the backup provider that was selected earlier.
- C . Re-host all critical applications on the company’s internal servers.
- D . Evaluate the company’s strategic options for an alternative provider
Which of the following consequences does IT outsourcing and cloud computing have in common?
- A . Involvement of external staff
- B . Improved flexibility
- C . Reduced expense
- D . Shorter time to market
Which of the following is an important new skill for an IT organization to develop in the context of cloud computing?
- A . Provisioning services
- B . Incident management
- C . Technology upgrade monitoring
- D . Security and risk management
Which of the following is the function of orchestration services?
- A . Assemble functional requirements for application development
- B . Configure application clusters with Web services
- C . Enable and disable load balancers
- D . Manage the starting and stopping of application server clusters
Which of the following is a reason for business users lo be interested in cloud computing?
- A . Desire for vendor lock-in reduction
- B . Desire for improved security
- C . Desire for improved user experience
- D . Desire for reducing compliance issues
Which of the following is important to standardize?
- A . Information standards and applications
- B . User names and hardware providers
- C . Virtual machine images and applications
- D . Virtual machine images and identity information standards
Cloud computing _____________capital cost to variable cost.
- A . increases
- B . reduces
- C . shifts
- D . equates
Privacy is the right of________ to selectively disclose information about _________ and restrict the further use of that information by any party.
- A . companies, others
- B . companies, themselves
- C . individuals, others
- D . individuals, themselves
Which of the following IT processes is likely to become more important due to the adoption of cloud computing?
- A . Capacity management
- B . Troubleshooting management
- C . Project management
- D . Request fulfillment management
Which of the following is the primary way to access PaaS?
- A . Web services
- B . Websites
- C . Web hosting providers
- D . Data integrations
How can an organization successfully implement a SaaS strategy?
- A . Manage the risks associated with bringing in external providers
- B . Continuously execute performance analytics to monitor providers
- C . Open up internal databases with Web service access for easier access
- D . Standardize on a limited set of virtual machines to increase security
Which of the following is the MOST important service management consequence of elastic capacity?
- A . The need for better application development
- B . The need for better security management
- C . The need for good performance monitoring and management
- D . The need to improve the fulfillment and provisioning process
Which of the following is a typical concern for business and IT leaders when adopting cloud computing?
- A . Current cost structure of IT
- B . Quality of web-based user interfaces
- C . Security of current IT solutions
- D . Technical maintenance of current IT assets
Which of the following does IT outsourcing and cloud computing typically have in common?
- A . Pay as you go agreements
- B . Short-term financial commitment
- C . Tailor-made applications based on client needs
- D . Vendor lock-in potential
Which of the following does the server virtualization layer do?
- A . It allows the underling physical server hardware to be shared
- B . It allows the virtual machines to be dependent on each other
- C . It allows the virtual machines to be load balanced
- D . It prohibits the use of virtual machines by unauthorized users
Which of the following are essential steps to take when creating a virtual server?
- A . Select a machine image to run, select an application set to run, select security credentials.
- B . Select a machine image to run, select an application set to run, select the size of the virtual machine.
- C . Select a machine image to run, select security credentials, select the size of the virtual machine.
- D . Select an application set to run, select security credentials, select the size of the virtual machine.
Which of the following technologies are related to Web services?
- A . HTML, IDM, JSON
- B . HTML, IDM, XML
- C . HTML, JSON, XML
- D . DM, JSON, XML
Web hosting is a service that enables customers to deploy a website quickly. This is an example of:
- A . IaaS.
- B . SaaS
- C . PaaS.
- D . On-demand software.
- E . None of the above.
Which of the following describes the amount of data that can be sent across a link in a given time?
- A . Network bandwidth
- B . Network QoS
- C . Network latency
- D . Network speed
How can the internal IT department successfully react to cloud computing?
- A . By becoming an external cloud provider
- B . By becoming an internal cloud provider
- C . By outsourcing all IT services
- D . By solely focusing on security issues
Which of the following is a business reason for IT outsourcing and cloud computing?
- A . Improving cost structure
- B . Improving customer satisfaction
- C . Increasing control over IT systems
- D . Decrease of security issues
Which of the following applications is MOST suitable for a cloud computing pilot?
- A . Applications that are currently expensive to maintain because of interconnections
- B . Applications that are easy to migrate and have some business value
- C . Applications with high risk and little business value
- D . Legacy applications that are coupled to specific hardware and systems software
Which of the following is an important skill for an organization wanting to adopt an IaaS strategy?
- A . Visualization technology
- B . Application service procurement
- C . Customer relations D. Security and risk management
Which of the following is an example of a cloud-related security risk?
- A . Losing network connectivity
- B . Not having enough software licenses
- C . Not knowing what the cloud provider will charge
- D . Storing customer data at a provider
Why do management tools introduce a risk?
- A . The management tools present a vendor lock-in
- B . The management tools are indispensible above a specific scale of operation
- C . The migration may not be successful
- D . Too many software licenses are needed
How do demand management processes change with the introduction of SaaS?
- A . New vendors have to be accommodated
- B . Users can procure SaaS solutions themselves
- C . The number of virtual machines can fluctuate with demand
- D . Maintenance will become easier
Why does hardware and operating system maintenance take less effort with SaaS?
- A . Maintenance becomes irrelevant
- B . Cloud provider takes care of it
- C . Hardware vendor takes care of it
- D . Operating system vendor takes care of it
Which of the following is a unique characteristic of virtualization?
- A . Security features
- B . Federated identities
- C . Shared hardware
- D . Sourcing challenges
Which of the following is the MOST complex security provisioning problem in a cloud environment?
- A . Handling credit cards for purchasing cloud services
- B . Keeping track of cloud provider performance
- C . Managing users and their rights across multiple providers
- D . Software assets that are introduced and can expire
How can an organization successfully implement a PaaS strategy?
- A . Open up internal databases with Web service access.
- B . Take inventory of the application portfolio and select external suppliers
- C . Standardize on a limited set of virtual machines.
- D . Continuously execute performance analytics to monitor providers
Eucalyptus is open-source software for quickly provisioning virtual servers. This is an example of:
- A . PaaS
- B . IaaS
- C . SaaS.
- D . On-demand software.
- E . None of the above.
Why do business users prefer to deal with cloud providers directly, instead of via the IT department?
- A . It reduces financial risks to the business
- B . The IT department does not accommodate variable costs
- C . They can better measure the provider’s quality
- D . They can use their own payment options
Why does request fulfillment become more complicated in a cloud environment?
- A . All processes must become automated.
- B . Processes must be redesigned with the user experience in mind.
- C . The IT service team must be expanded.
- D . Users should be aware of the benefits before changes to the process are incorporated
Private clouds are operated solely for _______________ organization(s)
- A . governmental
- B . specific
- C . for-profit
- D . multiple
Why are traditional chargeback systems not compatible with cloud computing?
- A . Cloud computing is low cost and does not accommodate charge back fees
- B . Cloud computing can be more expensive than in-house capacity
- C . Licensing models can become outdated quickly
- D . Resources that are used can fluctuate throughout the budget cycle
How does cloud computing improve business flexibility?
- A . Easier access by users outside of the organization
- B . Faster deployment of applications
- C . Rapidly growing and shrinking capacity
- D . All of the above are correct
How can cloud-related financial risks be managed?
- A . Credit cards must be used for handling transactions
- B . Eliminating legacy IT systems
- C . Making sure that cloud assets are generating revenue
- D . Renegotiating license agreements
Which represents the MOST important business continuity risk?
- A . Incomplete Service Level Agreements (SLAs)
- B . Network connectivity interruption
- C . Privacy laws
- D . Providers going out of business
Which of the following is a private SaaS?
- A . An application for external use only, on company-owned assets.
- B . An application for external use only, on public cloud-based systems.
- C . An application for internal use only, on company-owned assets.
- D . An application for internal use only, on public cloud-based systems.
Which of the following roles can the IT department play in the selection process of cloud computing providers?
- A . Help understand and explain the application lifecycle
- B . Help understand performance parameters
- C . Help understand provider quality
- D . All of the above are correct
Cloud computing has the greatest benefit for which of the following user populations?
- A . User populations which steadily increase in size.
- B . User populations that vary and are unpredictable.
- C . User populations that are of fixed size.
- D . User populations that vary in size on a seasonal basis.
Google Apps is a set of online applications allowing users to create and share documents and spreadsheets. This is an example of:
- A . PaaS
- B . SaaS.
- C . IaaS.
- D . None of the above.
Which of the following is a limitation of owning servers?
- A . Inability to deploy new services quickly
- B . Inability to rapidly change to a different technology
- C . Capital tied up in hardware that might become obsolete
- D . Additional resources must be hired to maintain each server
Which of the following is a benefit of cloud computing?
- A . Cloud computing delivers IT capabilities that scale with demand.
- B . Cloud computing delivers a wide range of services that are easily accessible to users
- C . Cloud computing delivers IT capacity on demand.
- D . Cloud computing negates the need for a procurement department.
Why is standardization of data formats important?
- A . It facilitates movement from one provider to another.
- B . It helps encourage innovation.
- C . It leads to a more mature stage of the cloud computing landscape
- D . It leads to more efficient machine utilization.
Synchronization of updates is ___________ than replicating data across locations because it gives better assurance that data is always ___________ everywhere.
- A . better, secure
- B . better, up to date
- C . worse, secure
- D . worse, up to date
Which of the following risk results if cloud computing providers limit their Service Level Agreement (SLA) liabilities?
- A . Compliance risk
- B . Legal risk
- C . Privacy risk
- D . Security risk
Amazon Elastic Cloud Computing (EC2) is a facility for quickly providing virtual servers. This is an
example of:
- A . SaaS
- B . IaaS
- C . PaaS
- D . QoS.
Which of the following is an essential step in the start-up process of a virtual server?
- A . Identify the location of the physical machine
- B . Select identity providers
- C . Select security credentials
- D . Select the application set that will run on it
Which of the following is MOST typically accessed through Web services?
- A . IaaS
- B . PaaS
- C . SaaS
- D . None of the above
Which of the following is the MOST important impact of cloud computing on managing service levels?
- A . Capacity can be more elastic.
- B . External providers can deny a capacity increase when required.
- C . Providers measure their own performance.
- D . Scarcity of resources can occur if not monitored
Which of the following do business accountants prefer with respect to the cost of cloud computing?
- A . Budgets to be fixed
- B . Costs that are related to number of users
- C . Costs that are related to profits
- D . Costs to be fixed
Why can cloud computing be a challenge in relation to compliance risks (e.g. compliance with the Sarbanes-Oxley Act)?
- A . It makes it harder to know where a company’s important assets are.
- B . It is harder to limit the provider’s liability in the contract.
- C . It makes it harder to know where a company’s physical assets are.
- D . Industry regulations change more frequently to ensure compliance.
Twitter is a service that allows users to exchange short text messages. This is an example of:
- A . PaaS
- B . SaaS
- C . IaaS
- D . QoS
Which of the following can cause user response times to deteriorate?
- A . High CPU usage and low network bandwidth
- B . High network latency and high volume of data stored
- C . Low network bandwidth and high network latency
- D . Low network bandwidth and high volume of data stored
Which of the following is a characteristic of cloud computing?
- A . Cloud computing is typically based on open Internet technology
- B . Cloud computing is typically based on web technology
- C . Cloud computing is cheaper compared to virtualization
- D . Cloud computing typically uses XML or JSON technologies
Which of the following assets have risks related to a cloud provider going out of business?
- A . Data stored at the provider
- B . Cloud management tools housed at the provider
- C . Investment in servers at the provider
- D . Machine capacity at the provider
Which of the following is included in a compliance audit?
- A . Analyzing chargeback agreements
- B . Analyzing cloud provider Service Level Agreements (SLAs)
- C . Analyzing identity management and access controls
- D . Analyzing the provider release calendar
How does cloud computing influence service operations?
- A . Cloud computing is more cost effective
- B . The provisioning of servers and services is quicker or ceases to be an issue
- C . The provisioning of servers and services can be much slower
- D . The security level will increase
Cloud computing brings new challenges to ___________ management, because traditional licensing models do not fit well with scalable resources.
- A . commercial
- B . financial
- C . legal
- D . service
Which of the following is indicated by a high number of variations of different virtual servers?
- A . Lack of an automated provisioning process of the virtual machines
- B . Lack of automation of virtual machine image manufacturing
- C . Lack of manpower to monitor the virtual machines
- D . Lack of physical servers to accommodate the different virtual servers
Cloud computing is priced according to ___________ or has ___________, rather than having upfront costs.
- A . recurring subscription, a yearly contract
- B . a yearly contract, usage-based charges
- C . recurring subscription, usage-based charges
- D . number of users, a yearly contract
Which change in the security processes is introduced by cloud computing?
- A . Increased security of accessing credit card information
- B . Regulations need to be updated more frequently
- C . Storing passwords in the Configuration Management Database (CMDB)
- D . Working with multiple providers of user identities
Who is responsible for granting access to a user in federated identity management?
- A . Identity provider
- B . Relying party
- C . SaaS provider
- D . User
Which of the following is a definition of virtualization?
- A . Virtualization is a method to organize servers in a more efficient manner to double the number of accessible users
- B . Virtualization is a set of techniques for hiding software resources behind hardware abstractions.
- C . Virtualization is a set of techniques for hiding hardware resources behind software abstractions.
- D . Virtualization is a method to structure data in a more efficient manner with less cost to the user.
Which of the following confidentiality risks is introduced by cloud computing?
- A . Company information can be transmitted electronically
- B . Digitizing information makes it easier to copy
- C . Government regulations require data to be disclosed
- D . Having files stored on the servers of a cloud provider
Which of the following processes needs to be changed to better handle Change Management in the cloud?
- A . Financial chargeback
- B . Security management
- C . Hardware maintenance
- D . Software distribution
In which of the following ways do IT outsourcing and cloud computing differ?
- A . Cloud computing services are typically much more scalable.
- B . Cloud computing is much cheaper.
- C . Hardware and software assets are typically customizable.
- D . IT outsourcing promotes innovation.
How can an organization successfully implement an IaaS strategy?
- A . Standardize on a limited set of virtual machines
- B . Continuously execute performance analytics
- C . Open up internal databases with Web service access
- D . Take inventory of the application portfolio and select external suppliers
Which of the following are strategic exit options?
- A . Change the system applications
- B . Change the cloud provider
- C . Re-host in-house
- D . All of the above
All of the following are important design decisions when deploying SaaS EXCEPT:
- A . How existing company data is integrated in or migrated to the application.
- B . How the application will be integrated with other applications.
- C . The number of users that will access the application simultaneously
- D . Where or by whom will digital identities be issued for logging on to the application.
Which of the following application types is suitable for a cloud computing pilot?
- A . Desktop productivity applications
- B . Marginal applications
- C . Mission-critical applications
- D . Legacy applications
A military facility is NOT able to fully embrace cloud computing because of which of the following?
- A . High degree of confidentiality and operational assurance
- B . The associates cost and infrastructure needs
- C . Constantly changing and unpredictable workloads
- D . Constantly changing data and accessibility needs
All of the following are availability risks that are introduced by cloud computing EXCEPT:
- A . Dependence on an external provider.
- B . Dependence on internal IT
- C . Increase in users who can change data.
- D . Network connectivity
How does scalability work with cloud computing?
- A . Servers and storage can be added quickly.
- B . Servers and storage can be released quickly.
- C . Users can be added and removed quickly.
- D . All of the above is correct.
Which of the following risks occurs when a cloud provider stops serving the company?
- A . Continuity risk
- B . Financial risk
- C . Legal risk
- D . Confidentiality risk
Which of the following is a relevant component of the cloud ecosystem?
- A . Hypervisors
- B . Image factory
- C . Security procedures
- D . Trained IT staff
Which of the following business benefits do cloud computing and IT outsourcing have in common?
- A . Clarity and budgeting ease of upfront costs
- B . Improvement of employee skills sets
- C . Reduction of capital expenditures
- D . Flexible contracts
Which IT process is likely to take more effort with cloud computing?
- A . Hardware maintenance
- B . Installing operating system patches
- C . Performance monitoring
- D . Server maintenance
Why does cloud computing shift capital cost to variable cost?
- A . Cloud computing is more cost-efficient
- B . IT assets are not owned by the customer
- C . Servers are better utilized
- D . Staff is no longer hired by the customer
Which of the following is the risk when an IT department restricts itself to solely being an infrastructure provider?
- A . Business users will bypass the IT department
- B . Cloud providers will take over the role of the IT department
- C . Service providers will bypass the IT department
- D . All of the above are correct
Which of the following cloud computing risks is compliance related?
- A . Access rights that are handled by a cloud provider
- B . Capacity management that is handled by a cloud provider
- C . Cross-charging policies that are handled by both clients
- D . Provider reputation
Which of the following is the difference between cloud computing and IT outsourcing?
- A . The service levels of cloud computing are much better.
- B . IT outsourcing is not based on open standards.
- C . Contracts with cloud providers can be changed much quicker.
- D . Only IT outsourcing works with external staff.
How can cloud computing help reduce integrity risks?
- A . Cloud computing makes it easier to have a backup available.
- B . Cloud computing makes it easier to monitor access and usage of data.
- C . Cloud computing makes it easier to give people access to data in the cloud.
- D . Cloud computing makes it easier to have redundancy capabilities.
Which of the following is the business benefit of private PaaS?
- A . Improve the reuse of internal databases in an organization.
- B . Improve the speed of the internal development and deployment processes.
- C . Reduce cost and reliance on internal technical skills.
- D . Simplify interfaces for specific user groups.
In order for an organization to have a successful cloud implementation, which of the following must be true?
- A . The organization must perform and successfully complete a cloud readiness assessment.
- B . The organization must have used virtualization technology in the past.
- C . The organization must have an unlimited budget for allocation of cloud resources.
- D . The organization must have an in-house IT department.
Which of the following correctly identifies a key difference between cloud computing and IT outsourcing?
- A . Typically, industry definitions state that cloud computing and IT outsourcing are synonymous terms with the same meaning.
- B . Cloud computing only works when there is satisfactory Internet connectivity whereas outsourcing requires dedicated WAN links.
- C . Cloud computing generally allows for on-demand utilization, whereas outsourcing is typically defined by contract terms.
- D . Cloud computing provides only external IT equipment to a company whereas outsourcing involves external only resources managing internal company equipment.
Which of the following is the BEST example of maintaining ‘strategic flexibility’?
- A . Cloud provisioning models have a risk of not maintaining flexibility once services have been migrated.
- B . When choosing services to migrate into the cloud, there should be a focus on ensuring that future migration between different cloud providers can be facilitated.
- C . Cloud providers need to provide countermeasures to any consequences of not maintaining flexibility of services in a strategic manner.
- D . When choosing services to migrate into the cloud, it should be ensured that the cloud provider can change underlying hardware platforms in case the customer needs change.
A company is adopting a public SaaS cloud based computing system to migrate a mission critical application.
Which of the following capabilities will be MOST likely lost?
- A . Centralized management of user access to the application.
- B . Aversion of the software that will be accessed in the cloud.
- C . The ability to perform fine grained customizations to the software.
- D . The ability to access the application from the internal company network.
Which of the following refers to providing a combination of servers, networking components, hosting, provisioning, and basic services needed to run a cloud?
- A . PaaS
- B . CaaS
- C . SaaS
- D . IaaS
The business benefits of mobile computing are enhanced MOST by which of the following cloud service characteristics?
- A . Hardware independence
- B . Security
- C . Distribution over the Internet
- D . Time to market
A company decides to subscribe to a new CRM product that will help improve their business processes.
Which of the following types of cloud computing would MOST likely be implemented?
- A . PaaS
- B . XaaS
- C . IaaS
- D . SaaS
An organization is replacing its core insurance platform. The solution is made up of internally hosted insurance systems and applications hosted in the cloud.
Which of the following activities is part of service transition?
- A . Ensure that as part of the change management process the events are sequenced to include the cloud provider and that they have resources available.
- B . Ensure that monitoring controls are implemented by the cloud provider to ensures that the system is highly available and that performance can be measured.
- C . Ensure that the SLA’s for availability have been well documented and agreed to as part of the contract arrangement between the two companies.
- D . Ensure that the capacity and storage is available to meet the current and future demands of the solution of the cloud provider’s infrastructure.
Which of the following early examples of cloud computing was used for software engineering purposes in the form of web-based applications and required interoperability between different systems?
- A . Distributed Computing
- B . Service-Oriented Architecture (SOA)
- C . Virtual Private Networks (VPNs)
- D . Desktop Virtualization
An existing capability is being migrated into the cloud. Capacity management issues have been noticed in the past and an exercise is being performed to calculate current and future volumes. In which of the following lifecycle phases is this likely to be performed?
- A . Operation
- B . Design
- C . Transition
- D . Strategy
Which of the following is an advantage of cloud computing for an organization?
- A . Increased security of applications and data due to virtualization
- B . Decreased downtime due to increased control over hosted servers
- C . Increased internal focus on IT when hosting with proven providers
- D . Increased scalability to meet usage demands
A specific cloud deployment has been established specifically for financial services companies to consume.
Which of the following BEST describes this type of cloud environment?
- A . Private cloud
- B . Community cloud
- C . Hybrid cloud
- D . Public cloud
Which of the following aspects of public cloud computing would a company MOST likely need to consider to ensure information security?
- A . Data integrity
- B . Server type
- C . Firewall specifications
- D . Network hardware