Which of the following is a benefit DHCP over static addressing?
- A . Every device will automatically be given a default gateway
- B . It eliminates the possibility of duplicate MAC addresses
- C . The device can be identified by a friendly name
- D . The technician can monitor every device on the network
A technician is securely accessing a remote router to check the running configuration. To do so, the technician need to an application that utilizes which of the following protocols?
- A . Telnet
- B . RDP
- C . LDAP
- D . SSH
A remote employee has called the help desk asking how to print double-sided pages on a small office printer Which of the following should the help desk technician have the employee configure in the printer settings?
- A . Collated printing
- B . Duplex printing
- C . Print spooling
- D . Page orientation
A network administrator has noticed some lag in between two buildings connected by underground cabling The administrator wants to make sure the network traffic is using the newer fiber connection Instead of the older backup CAT5 Ethernet connection Which of the following tools can be used to ensure that traffic is taking the desired path?
- A . ipconfig
- B . tracert
- C . nslookup
- D . netstat
A user would like to set a public network for a DMZ server.
Which of the following is a public IP subnet?
- A . 10.0.1.0/24
- B . 64 64.65.128/24
- C . 172 16.1.0/24
- D . 192.168.1O.0/25
Joe, a user, reports that his network speed IS slower then it used to be. Joe moved his desk to a new location, which is farther away from the wall jack
His phone and network cables were moved and the ports were not changed Joe’s phone continues to function Which of would MOST likely cause Joe’s slower than normal network speed?
- A . The cable was extended with a coupler
- B . The connections were not terminated properly.
- C . The cable was experiencing RFI.
- D . The switch port was not configured correctly
A technician is building a new PC and notices that it has 8 DIMM sockets labeled O through 7 Four are white and four are blue Which of the following should the technician do FIRST?
- A . Install the memory in the four white slots
- B . Install the memory in the four blue slots
- C . Consult the motherboard documentation
- D . Install the memory in slots O through 3
- E . Fill all slots with memory
A user, ann logs in to her computer and receives an error that sates this IP address is already in use. All computer are assigned dynamic IP addresses .When following best practice, which of the following commands should the technician run? [select 2]
- A . Ipconfig
- B . Ipconfig/release
- C . Ipconfig/flusdns
- D . Ipconfig/renew
- E . Ipconfig/?
- F . Ipconfig/all
Which of the following mobile connection types has the LOWEST data transmission rate?
- A . Bluetooth
- B . NFC
- C . 802.11ac
- D . IRE
A user has requested to have an extra 4GB of memory installed on a laptop. During the Installation process, which of the following parts of the laptop will the technician need to remove?
- A . CD-ROM drive
- B . CMOS battery
- C . Access panel
- D . Hard drive
A technician has noticed that a client has an unsecured wireless network.
Which of the following IS the BEST security encryption type to protect the wireless network from intrusion?
- A . WEP2
- B . WEP
- C . WPA2
- D . WPS
A customer is looking for new wearable technology and wants to track heart rate with little effort.
Which of the following devices should the technician Recommend?
- A . e-Reader
- B . Pedometer
- C . Bluetooth headset
- D . Fitness monitor
Which of the following cable connection types would be used to provide digital signal input to a TV tuner add-in card?
- A . USB Type A connector
- B . F-connector
- C . FireWire connector
- D . VGA
A printer is printing spotty or horizontal lines. A technician has accessed the control panel, selected devices and printers and ran the print utility However, the problem still remains.
Which of the following should be done NEXT?
- A . Open the printer and check for clogged print heads
- B . Shake it to loosen the toner and then reinstall ‘he cartridge
- C . Reinstall the printer drivers
- D . Replace the ink cartridge
A user would like to set up a wireless network that uses RADIUS as the authentication server and has the strongest encryption type.
Which of the following would be the BEST solution?
- A . WPA2 Enterprise with AES
- B . WAP with PSK
- C . WPA2 Enterprise with TKIP
- D . WPA with TKIP
A security officer wants to eliminate username and password sharing on the network Which of the following technologies should be part of a potential solution?
- A . Intrusion Prevention Systems
- B . Encrypted File System
- C . Bitlocker
- D . Smart card readers
A user of a high-end workstation requires a Blu-Ray re-writable drive to be installed The PC has available USB 2.0 ports, an Open expansion slot but no open drive bay.
Which of the following would allow the Blu-Ray writer the FASTEST operational speed?
- A . Install an eSATA BDXL drive
- B . Install a USB 30 card, and connect a BDXL drive
- C . Connect the BDXL to a USB 2 0 port
- D . Add an internal BDXL drive.
A user reports that all printout to a locally attached printer show only garbled characters.
Which of following troubleshoot the issue?
- A . Programs and Features
- B . Performance monitor
- C . System Configuration
- D . Device Manager
A user reports that every time a document IS printed to a laser printer, the document lettering smudges making it unreadable which of the following is the cause?
- A . The print server IS receiving error codes.
- B . The toner cartridge IS leaking
- C . The fuser IS not functioning property
- D . The Ink has not fully dried
Which of the following is an advantage of wearable technology over standard accessories?
- A . Incoming call notifications
- B . Longer battery life
- C . Easily set wake-up alarms
- D . Ability to check the time
When upgrading RAM in a laptop, which of the following would a technician need to check FIRST in the manufacturer’s specification?
- A . Compatibility between CPU and memory module
- B . Maximum capacity and speed for the motherboard
- C . Number of slots in use on the motherboard
- D . Maximum capacity of each RAM module
Users are experiencing an issue with an office laser printer. A technician discovers toner dust is falling off the page; but some remains on the paper.
Which of the following is MOST likely the Issue?
- A . Drum
- B . Print head
- C . Transfer roller
- D . Fuser
- E . Toner cartridge
Which of the following integrated devices in a laptop allows the users to capture images and audio?
- A . Digitizer
- B . TV tuner
- C . Webcam
- D . Biometric scanner
An educational consulting company requires a new multifunction printer. The company prints a very high volume, including a number of full-color brochures and educational materials.
Which of the following print solution type is MOST appropriate for this company?
- A . Color inkjet printer
- B . line printer
- C . Thermal printer
- D . Monochrome laser printer
- E . color laser printer
A user asks a technician to connect a laptop dock to a large external monitor.
Which of the following connections would carry both audio and video with the HIGHEST quality?
- A . USB 2.0
- B . Displayport
- C . DVI-Digital
- D . DVI-Integrated
D
Explanation:
https://www.kensington.com/us/us/6838/universal-laptop-docking-station-monitor-connection-guide
A technician replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected.
However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages.
- A . The BIOS is out-of-date
- B . There is not enough PSU output
- C . There is an onboard RAM mismatch.
- D . GPU is overclocked.
- E . The firmware is out-of-date
A user has a PC with RAID configuration and reports slow computer performance. A technician uses the manufacture’s diagnostic software, and the computer passes all tests. The technician then uses a defragmentation tool and hears clicking noises.
Which of the following should the technician identify and replace?
- A . Hard drive
- B . System fan
- C . SSD
- D . RAID controller
A user needs access to a shared mailbox inside the mobile mail application through the company’s cloud-based email service.
Which of the following protocols is required to make this possible?
- A . IMAP
- B . S/MIME
- C . SMTP
- D . SNMP
Give the following characteristics:
*Allows smartphones to make electronic payments
*Allows smartphones to be used as personal identification
*Has wireless technology interfacing with an electromagnetic radio field
Which of the folloing connection types BEtt matches these characteristics?
- A . Bluetooth
- B . IRDA
- C . WIFI
- D . NFC
Which of the following devices allows a variety of digital musical instruments, computers, and other devices to communicate with each other?
- A . MIDI
- B . KVM
- C . Digitizer
- D . SPDIF
A customer would like to add a large form factor graphics card to a computer.
Which of the following types of cards should be installed to accomplish this?
- A . USB 3.0
- B . Storage
- C . FireWire
- D . Riser
A user cannot print to any of the network printers. A technician confirms the user is connected to all printers, and other users on the network can print without issue.
Which of the following should the technician perform to resolve the issue?
- A . upgrade the printer’s firmware.
- B . Update the printer’s firmware.
- C . Restart the printer spooler service.
- D . Check printer memory errors.
- E . Install a printer maintenance kit.
A customer brought a laptop with a cracked screen to a repair shop. The technician powered on the machine and verified the screen still worked. But the display was distorted and unusable. To adhere to best practices, Which of the following should the technician do? (Select THREE).
- A . Ask the user to watch the procedure to ensure no mistakes are made.
- B . Advise the customer to perform a full backup of the hard drive.
- C . Connect a more experienced colleague to perform the repair.
- D . Escalate to a manager before performing any repairs.
- E . Document and label the disassembly procedure, including all hardware parts.
- F . Use the appropriate hard tools to conduct the repairs and take ESD precautions.
- G . refer to the manufacture resources for disassembly of the laptop.
Which of the following represents a small collection of paired Bluetooth devices on a college campus network?
- A . WAN
- B . MAN
- C . LAN
- D . PAN
A technician has been asked to configured and install a system to host a public website. It will placed on-site at the company. In which of the following location in the network should the system be placed to ensure the public is unable to access the company’s other systems?
- A . DMZ
- B . ISP
- C . Datacenter
- D . DNAT
- E . Server room
Joe, a customer, contacts the help desk report his laptop screen has become dark and the screen content is difficult to see. After troubleshooting with the user, Ann, the technician, determines Joe was off-site at an park when the issue occurred.
Which of the following describes what Ann should do to educate Joe?
- A . Ann should explain that the power-saving features on the laptop dim the screen, and Joe can use the function keys to brighten it again.
- B . Ann should explain that when Joe first powers on the laptop, he can access a menu to change the user profile to “flight.”
- C . Ann should explain that because it is a corporate laptop, the screen is dimmed as a part of corporate policy when Joe is not in the office.
- D . Ann should explain that is a security feature to protect against shoulder-surfing attacks and should not be disabled.
Users are reporting degraded performance when utilizing certain application hosted by virtual machines. While trying to identify the problem, a technician notices all of the degraded virtual machines run on the server.
Which of the following could be the cause of the performance issues?
- A . The host machine is using of all its available memory.
- B . CPUs allocated to each virtual machine need to be increased.
- C . Memory allocated to each virtual machine needs to be increased.
- D . The host machine is low on hard drive space.
- E . The virtual machines are to on hard drive space.
- F . The host machine needs another NIC.
A technician is troubleshooting a BSOD and suspects the crash is being caused by a faulty motherboard. In which of the following can the technician check the cause? (Select TWO).
- A . Performance Monitor
- B . Event Viewer
- C . Device Manager
- D . % SystemRoot%Memory.DMP
- E . System Control panel
Which of the following monitor has a type of “privacy filter” characteristic by default?
- A . CRT
- B . LCD
- C . DVI
- D . VGA
The digitizer of a modern laptop computer is used to:
- A . encode analog audio into a digital format.
- B . enable hands-free control of common laptop functions.
- C . convert art created with an ink pen into a digital image.
- D . identify the screen location touched by a user.
A user has a inkjet printer that generates very sloop prints with multiple colors missed in patterns.
Which of the following maintenance tasks should the technician perform to solve this problem?
- A . Install the maintenance kit.
- B . Replace the toner ribbon.
- C . Clean the heating element.
- D . Replace the fuser.
- E . Clean the head.
A user needs a drive system that offers redundancy while providing the fastest read/write speeds possible.
Which of the following RAID configurations should a technician configure in the user’s workstation?
- A . 0
- B . 1
- C . 5
- D . 10
A technician is tasked with connecting a digital to a computer that requires a 4GB connection speed.
Which of the following types of connection cables is sufficient for this requirement?
- A . DVI-D
- B . Thunderbolt
- C . DVI
- D . HDMI
Which of the following does a DHCP server provide to a domain-connected computer? (Select TWO).
- A . Print services
- B . Host services
- C . IP address
- D . DNS server address
- E . CDFS
- F . POST service
A user is having intermitted problems connecting a computer to the office network. A technician determines the computer’s network cable needs to be replaced.
Which of the following tools did the technician use to determine the issue?
- A . Cable toner probe
- B . Cable stripper
- C . Cable tester
- D . WIFI analyzer
A sales representative is planning a business trip that will involve stays at hotels in remote location with little broadband and poor cellular reception.
Which of the following does the IT department need to ensure is available on the sales representative’s laptop for reliable telecommunicating while travelling?
- A . RJ-45 jack
- B . Bluetooth capability
- C . RJ- 11 jack
- D . PCMICA card
A customer is looking for a device with high brightness and contrast but can maintain battery life for at least a week. The device will be used exclusively to consume content.
Which of the following device types would BEST meet these criteria?
- A . Phablet
- B . E-reader
- C . Smartphone
- D . Tablet
A user reports that a PC monitor does not look correct. The user tried adjusting the settings, but the on-screen appearance worsened. The technician inspects the monitor and notices the left and right sides are concave.
Which of the following adjustments would MOST likely fix the monitors issue?
- A . Centering
- B . Gamma
- C . Trapezoid
- D . Pin cushion
Ann, a customer is in an area where internet connectivity is available. When trying to access a web page on her laptop, she receives a page cannot be found’’ message.
Which of the following is the FIRST key Ann should check to troubleshooting the internet connection?
- A . Cellular function key
- B . GPS function toggle
- C . WLAN function toggle
- D . Bluetooth function key
A 27 in (68.6cm) analog monitor display shows the left and right sides are bulging.
Which of the following should the technician performance FIRST to remedy the issue?
- A . Decrease contrast.
- B . Increase trapezoid.
- C . Increase gamma.
- D . Decrease pin cushion.
When working on a computer that supports triple-Channel memory configurations, which of the following RAM modules would provides the BEST memory performance?
- A . 2 DIMMs
- B . 4DIMMs
- C . 6DIMMs
- D . 8DIMMs
Joe, a user, recently purchased a new multifunction printer and attempted to installed it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that printer is listed printer under devices and printers.
Which of the following should the technician do next?
- A . Reboot the computer into safe mode and try to printer a test page.
- B . Download the correct drives from the manufacture’s website and install them.
- C . Unplug the USB cable from the printer and try another USB slot the PC.
- D . Set the printer as the default within the device properties.
A musician asks for help with connection two MIDI devices to a computer. The computer has one MIDI-in and one MIDI-out port.
Which of the following explains how the connections should be made?
- A . Connection the computer MIDI port ton each of the two devices, creating a line configuration.
- B . Connection MIDI-out to the MIDI-in on other device, creating a circle configuration.
- C . The connections cannot be made due to an insufficient number of ports.
- D . connect one device at a time to the computer and move the connections when the other device is needed.
Which of the following is considered the I/O controller hub?
- A . Southbridge
- B . CPU socket
- C . Front-side bus
- D . PCIe slot
A
Explanation:
https://en.wikipedia.org/wiki/I/O_Controller_Hub
A user is working on a mobile workstation with a wireless mouse. The cursor around while the user is typing, And the user would like to prevent this occurring.
Which of the following should be to solve this problem?
- A . Built-in function keys
- B . touchpad drivers
- C . BIOS settings
- D . Accessibility settings
One of the functions of a CMOS battery is to:
- A . Keep the BIOS clock running.
- B . Preserver the master boot record.
- C . Provide backup power during a blackout
- D . Ensure data is safely written during shutdown.
A technician is setting up a PC to host server in a SOHO. The technician uses a second router for this PC but finds the web server is not accessible from the internet. The technician verifies the web server itself is properly configured.
Which of the following could be enabled on the router allow all traffic to reach the web server?
- A . IPv6
- B . UPnP
- C . DMZ
- D . WPA2
A technician is troubleshooting a server RAID array that shows the following error:
“DRIVE 0 Not Found”
Which of the following should be checked FIRST in this scenario?
- A . SATA cable
- B . HDD jumper settings
- C . BIOS update
- D . Boot sector configuration
The marking department of a company needs to transfer files to local storage devices for read/write access.
Which of the following types external drive connections should the technician recommend for the FASTEST transfer speeds?
- A . eSATA
- B . USB 3.0
- C . SATA
- D . Thunderbolt
Which of the following IP address would indicate a workstation is getting an APIPA address?
- A . 10.10.1.1
- B . 169.244.0.1
- C . 172.168.1.1
- D . 192.168.1.1
An end user reports to the information systems technician that a laptop hangs at the Windows logo for a Windows 7 pro laptop that was recently dropped. It is suspected that physical damage was caused by the drop.
Which of the following is the BEST tool the technician should use to check the hard drive?
- A . Windows Disk Management Utility
- B . Third-party hard drive diagnostic software
- C . The manufacture’s hard drive diagnostic software
- D . The laptop’s built-in hardware diagnostics
- E . Windows chkdsk utility
A user reports that a laptop will not power on. A technician verifies that the battery and power adapter are functional, replaces the power button and its connector, and removes all external devices.
Which of the following hardware components is MOST likely at fault?
- A . Optical drive
- B . Hard drive
- C . Memory socket
- D . SATA controller
- E . System board
A company asks a technician to recommend a solution to conserve paper without degrading print quality.
Which of the following printer settings would BEST enable the technician to accomplish this request?
- A . Density
- B . Collate
- C . Duplex
- D . Color management
A user is looking a storage solution that has distributed parity without sacrificing performance.
Which of the following is the minimum number of hard drives the technician should recommend the user purchase to meet this need?
- A . 2
- B . 3
- C . 4
- D . 5
A technician receives a computer that is failing to boot properly. Upon boot it displays an error that the boot configuration data is invalid, The technician puts the PC into a pre-installation mode.
Which of the following actions should be performed NEXT?
- A . Perform a Windows repair.
- B . Restore the last known good configuration.
- C . Run the bootrec command.
- D . Install update drivers for the hard drive.
A technician is replacing a drive that recently failed in a RAID configuration.
However, After installing the new drive, the OS cannot access the RAID array.
Which of the following should the technician perform NEXT?
- A . Update the firmware of the RAID controller.
- B . Rebuilt the RAID array.
- C . Install another hard drive.
- D . Format all drives to the same file system
A user is unable to modify any data on SD card. The user decides to format the drive, But receives an error message and cannot proceed any further.
Which of the following would cause this type of behavior on the SD card?
- A . Full disk encryption
- B . Incompatible SD adapter
- C . Locked card
- D . Corrupt file system
Which of the following devices can be used to connect multiple devices within a network without broadcasting to every network port?
- A . Unmanaged switch
- B . HUB
- C . Firewall
- D . Cable modern
A user reports being unable to log in.
Which of the following should be the FIRST step in troubleshooting?
- A . Change the user’s domain password.
- B . Verify the User’s Windows domain credentials.
- C . Verify the resource to which the user is unable to log in.
- D . Verify the user’s domain account is unlocked.
Which of the following is the BEST method to use to secure data while wirelessly connected to the Internet?
- A . WPA2/AES
- B . WPA2/TKIP
- C . WEP
- D . WPA
A technician is deploying a wireless AP at a location where is not a power outlet nearby.
Which of the following devices could supply enough power to the AP?
- A . Stand switch
- B . router
- C . PoE injector
- D . Repeater
An office has a regulatory requirement to segregate its PoS system from the office network (Both work on separate subnets). The office manager is responsible for updating pricing in the PoS software and also needs ability to function on both networks.
Which of the following devices would allows the office manager the capability?
- A . Router
- B . Access point
- C . Switch
- D . PoE injector
A technician reimaged several computers in a test lab with a test subnet of 10.15.1The PC name was properly assigned, but the technician did not configured DHCP the computer to the customer. The customer’s corporate network has IP range s of 10.1.1.1-10.1.5.255. The customer is unable to connect to any network resources or the Internet.
Which of the following is MOST likely the error message being displayed?
- A . Duplicate hostname
- B . Intermitted connectivity
- C . Computer account disabled
- D . Internet protocol conflict
A user states a PC keeps shutting down. The problem started this morning and now the PC powers off after a few minutes. The technician verifies that the PC plugged into a UPS and that the power fan functioning properly. During internet examination of the PC, while of the following should the technician check NEXT?
- A . The thermal compound adequate.
- B . The CPU cooling fan is working correctly.
- C . The power cable is seated properly on the motherboard.
- D . The power supply voltages are correct.
A consultant must be recommend a portable device that does not require WIFI access for video conferencing.
Which of the following would the consultant MOST likely recommend?
- A . Web camera
- B . Smartphone
- C . Smart watch
- D . Smart glasses
Which of the following resource is the MOST critical when cloud file-storage synchronization applications?
- A . Disk speed
- B . I/O bandwidth
- C . Ram utilization
- D . CPU utilization
A user has an older computer and needs to replace a CD-ROM drive with a Blu-ray player.
Which of the following would MOST likely need to be used to provide power to the drive?
- A . HDMI to Displayport adapter
- B . Molex to ATX 12v adapter
- C . Molex to SATA adapter
- D . USB serial adapter
A technician is tasked with changing a cable on a patch panel. The technician must ensure the cable matches TIA/EIA 568A wiring standard and is able to connect to the distribution network switch.
Which of the following statements BEST describes the cable and connector the technician will use to complete this task?
- A . Crossover Ethernet cable with RJ-11 connector
- B . Straight-Through Ethernet cable with RJ-11 connector
- C . Cross Ethernet with RJ-45 connector
- D . Straight through Ethernet cable with RJ-45 connector
A technician has connected a new multifunction printer to the company network. The technician has mapped the printer to a user workstation, but the user unable to scan documents.
Which of the following will address this problem?
- A . Restart the print spooler.
- B . Install the driver.
- C . Enable duplexing.
- D . Restart the printer.
A technician is adding a second processor to the motherboard of a workstation.
Which of the following does the technician need to apply to ensure proper cooling of the new processor? (Select two.)
- A . Hyper-threading
- B . Temperature sensor
- C . GPUclocking CPU
- D . Thermal paste
- E . Fans
A technician is installing a.24GHz wireless router for a doctor’s office. The doctor ‘s office between a dentist’s office and a restaurant. The dentist’s office and the restaurant both have existing wireless router that respectively broadcast on channels 1 and 6 .Which of the following channels should the technician select for the doctor’s office’s wireless router during installation to MINIMIZE interface with the other business’s ‘routers?
- A . 1
- B . 3
- C . 6
- D . 11
- E . 40
A network administrator has a change to point the new website to friendly name instead of an IP address. A developer does not want to wait for the change to replicate across the network.
Which of the following could use to make friendly name work immediately?
- A . ipconfig /a11
- B . ipconfig / release
- C . ipconfig /?
- D . ipconfig /flushdns
A remote user has attempted to install a new wireless printer on a home network. The user can print to it when plugged into a USB cable from the laptop to the printer, however, the user cannot print wirelessly, A technician has remotely connected to the user’s laptop to troubleshoot the issue.
Which of the following is MOST likely the reason that the user cannot print wirelessly?
- A . The printer does not have an IP address
- B . The printer is low on toner.
- C . The printer cannot access the network.
- D . The laptop has the wrong print driver installed.
Which of the following services provides the ability to resolve UNC to appropriate IP addresses?
- A . DNS
- B . DHCP
- C . Proxy
- D . Web server
A user reports an ability to print to a newly installed printer. The assigned technician discovers the user is attempting
To print that has been removed from the network. The technician attempts to delete the old printer but cannot. The technician discovers jobs in the queue but cannot clear the queue.
Which of the following is NEXT step the technician should take?
- A . Restart the print spooler service.
- B . Check IP on the printer.
- C . Perform a hard reset on the printer.
- D . Change the user’s printer permissions.
Which of the following serial interfaces has been increased in speed to 10Gbps and features two connector types for future standardization purposes?
- A . USB 3.0
- B . USB 3.1
- C . FireWire
- D . eSATA
An application on an android smartphone is frequently freezing. The user recently updated the application, but noe it will not load at all. The user requests that the phone data remain intact. A technician tries a hard reset, but the phone continues to experience the problem.
Which of the following should technician troubleshoot FIRST to resolve the issue?
- A . Perform a carrier setting update.
- B . Revert to the previous baseband version.
- C . Reform the SD card.
- D . Clear the cache.
After a user replaces the RAM in a laptop, the laptop makes strange beeping sounds and does not boot the OS when it is started.
Which of the following could be the cause of this issue?
- A . The new DIMM is not receiving sufficient power.
- B . The user needs to loads the OS and update the new amount of RAM.
- C . The new DIMM needs to be restarted on the system board.
- D . The user needs to enter the BIOS and select the RAM from which to boot.
A junior technician has been making configuration changes on a computer that is connected to wired network. The computer is now experiencing slow transfer speeds. A senior technician, who is assisting the junior technician, verifies the static IP address, mask, and gateway address on the computer are correct. Other employees on the same network are not experiencing any issue.
Which of the following is the MOST likely problem?
- A . Speed and duplex setting of the network card.
- B . Crossover cable used instead of straight-through cable
- C . MAC filtering enabled on the switch
- D . Firewall settings on the computer
A user a call the help desk and states the LCD monitor is blurry and displaying muted colors. The help technician asks the user to power the monitor on and off to see if it receives the issue. The user still experiences the same issue.
Which of the following tools can be used to resolve the issue?
- A . Degausser
- B . Loopback plug
- C . Multimeter
- D . OSD utility
Occasionally a technician will need to order a new feature for a printer. For which of the following types of print is the technician ordering the fuser?
- A . Thermal
- B . Impact
- C . Laser
- D . Inkject
After a technician installs a video card, which of the following should the technician configure NEXT?
- A . Resolution
- B . Colors
- C . Dots per inch
- D . Refresh rate
Which of the following connections are typically on the external PC chassis? (Select TWO).
- A . AGP
- B . SAS
- C . IEEE1394
- D . eSATA
- E . IDE
DRAG DROP
Drag and drop the following common ports to the appropriate function. Options may be used once or not at all.
A technician is tasked with connecting a digital display to a computer that requires a 4GB connection speed.
Which of the following types of connection cables is sufficient for this requirement?
- A . DVI-D
- B . Thunderbolt
- C . DVI
- D . HDMI
DRAG DROP
Drag the cloud technology to its description. Answer options may be used more than once or not at all.
A junior network technician is working in the field and needs to connect to company’s remote, doing so will require the junior technician to use the public Internet security is a concern, Which of the following is the BEST method to use?
- A . Telnet
- B . SSH
- C . SFTP
- D . VNC
A new building needs to be joined to an existing network, but management has decided that running fiber is to expensive. Since the buildings are about 1000ft (305m) apart, the IT department has been asked to propose alternatives.
Which of the following is the BEST device to add to each building to facilitate the extension of the network while meeting budgetary demands?
- A . Switch
- B . Router
- C . Media converter
- D . PTP wireless
Which of the following provides two-factor authentication?
- A . Username+ password
- B . Smart card +PIN
- C . Fingerprint+ retina scan
- D . key fob + ID card
A technician set up a new SOHO network recently. The installed router has four Ethernet ports, however, the cluster has seven devices that need wired connections.
Which of the following should technician do to BEST meet the cluster’s requirements?
- A . Install a six-port switch.
- B . Configure port forwarding on the router.
- C . Install WAPs near the devices.
- D . Configure the switchports as EtherChannel ports.
A second router installed on a network to be used as a backup for the primary router that works as a gateway. The infrastructure team does not want to change IP address of the gateway on the devices.
Which of the following network components should be used in this scenario?
- A . Loopback IP
- B . Virtual IP
- C . reserved IP
- D . public IP
A network administrator frequently needs to assist users with troubleshooting network hardware remotely, but the users are non-technical and unfamiliar network devices.
Which of the following would BEST help the administrator and during hands-on troubleshooting?
- A . Logical diagrams
- B . MDF documentation
- C . Equipment labeling
- D . Standard operating procedures
A network technician is attempting to troubleshoot a connectivity issue. The issue is only reported during the evening hours, and only single workstation loses connectivity.
Which of the following is the MOST likely cause of the issue?
- A . The router has a time-based ACL for the network segment.
- B . A light source is creating EMI interface, affecting the UTP cabling.
- C . Nightly backups are consuming excessive bandwidth.
- D . The user has violated AUP, and Internet access has been restricted.
A technician is performing a maintenance task on a weekly basis and wants to ensure the task or properly documented and able to be performed by other technicians.
Which of the following types of documentation should the technician complete?
- A . Standard operating
- B . Work order
- C . performance baseline
- D . Logical diagram
- E . Change management
A network technician is installing a new SOHO branch office that requires the use of a DOCSIS-compatible modern. The modern needs to be connected to the ISP’s at the demark.
Which of the following cable types should be used?
- A . UTP
- B . Multimode
- C . Coaxial
- D . Serial
A company is allowing its employees to use their personal computers, tables, and loT devices while at work.
However, there are rules and guidelines to which employees must adhere.
Which of the following documents applies to these employees?
- A . NDA
- B . SOP
- C . BYOD
- D . SLA
A network technician downloaded firmware for the company firewall.
Which of the following should the network technician verify to ensure the downloaded file correct and complete?
- A . File hash
- B . File data
- C . File type
- D . File size
A network technician receives a call from a branch office about a problem with its wireless connectivity. The user states the office hosting a large meeting that includes some online training with local businesses. The guest users have all brought devices to connect to the guest network at the branch office. All users are connected to a single WAP and are reporting that connections dropping and network speeds are unusable.
Which of the following is the MOST likely cause of this issue?
- A . DCHP exhaustion
- B . Chanel overlapping
- C . Interference
- D . Overcapacity
A junior technician is settings up a voice control device so the Chief Executive Officer (CEO) will able to control various things in the office. Of which of the following types of the loT technologies is this an example?
- A . LAN
- B . WAN
- C . SAN
- D . PAN
A technician is configuring a printer for a client. The technician connects the printer to the network, but is unsure to determine its switchport.
Which of the following should the technician do FIRST to locate switchport?
- A . Perform a DNS on the server.
- B . Set up an SSH session to the desktop.
- C . Reference the ARP table in the router.
- D . Configure port security on the switch.
Ann, a new employee within department, cannot print to any of the printers in the department or access any of the resources that others can access Internet. The network engineer has confirmed that Ann’s account has been set the same as the others. There are no access lists restricting Ann’s access.
Which of the following could be the issue for this lack of access?
- A . Duplex/speed mismatch
- B . VLAN mismatch
- C . DNS server issue
- D . DHCP server issue
- E . Spanning tree blocked ports
Which of the follow creates a secure remote connection at the OSI network layer?
- A . L2TP
- B . SSL
- C . DTLS
- D . IPSec
A network technician at a small office upgrades the VLAN switch. After the upgrade, a user reports being unable to access network resources. When the technician checks the switchport, the LED light is not lit.
Which of the following should technician check FIRST?
- A . The device is being use correct cable type.
- B . The switchport is functioning properly.
- C . The device is connected to the switch.
- D . The switch is connected to the router
Which of the following will listen on the line to ensure there is no traffic transmitting and implement a back-off timer if a collision occurs?
- A . CSMA/CD
- B . CSMA.CA
- C . MPLS
- D . OSPF
Which of the following are characteristic of jumbo frames? (Select TWO).
- A . Commonly used on SAN
- B . NTU size greater than 1500
- C . MTU size greater than 10000
- D . Commonly used on laaS
- E . MTU size greater than 12000
Which of the following would allow a network technician to access files on remote system? (Select Two).
- A . FTP
- B . TFTP
- C . VLSM
- D . SIP
- E . SMTP
- F . IMAP
A technician is allocating the IP address space needed for a new office. This office will contain the engineering six employees and the digital marking staff with 55 employees. The technician has decided to allocate the 192.168.1.0/24 block to the remote office. The engineering staff has been allocated 192.168.1.64 subneL Using LEAST amount of space possible, Which of the following would be the last usable IP address in the engineering subnet?
- A . 192.168.1.82
- B . 192.168.1.83
- C . 192.168.1.70
- D . 192.168.1.71
Users in a school tab are reporting slow connections to the servers and the internet. Other users in the school have no issues. The lab has 25 computers and is connected with a single 1 Gb Ether connection on a Cat 5e to an unmanaged switch.
- A . Plug in a second space cable at each end to double the speed.
- B . Replace the switches with ones that utilize port bonding and use the spare cables.
- C . Replace the switches with 10Gb switches and utilize the existing cabling.
- D . Plug in a second cable and set port to TX and one port to RX
A network technician is configuring user’s access to a VPN concentrator and has advised to use a protocol that supports encryption over UDP.
Which of the following protocols has the technician MOST likely configured for client use?
- A . TFTP
- B . DTLPS
- C . DNS
- D . SNMP
A company decides to deploy customer-facing, touch-scan kiosks. The kiosks appear to have several open service ports that could potentially become compromised.
Which of the following is the MOST effective way to protocol the kiosks?
- A . Install an IDS to monitor all traffic to and from the kiosks.
- B . Install honeypots on the network to detect and analyze potential kiosk attacks before they occur.
- C . Enable switchport security on the ports to which the kiosks are connected to prevent network Clevel attacks.
- D . Create a new network segment with ACLs, limiting kiosks’ traffic with the internal network.
A VoIP system will require 23 concurrent voice channels and signaling channel.
Which of the following types of service would provides the BEST connectivity to the PSTN?
- A . ORI
- B . BRI
- C . E1/E3
- D . DSL
Which of the following devices are MOST often responsible for 1q tagging? (Select TWO).
- A . Switch
- B . Router
- C . IDS
- D . Hub
- E . IPS
- F . Network tap
A technician is surveying college’s network equipment room and connectivity.
Which of the following types of documentation does the technician need perform a detailed site survey? (Select THREE).
- A . IDF/MDF documentation
- B . Cable run label documentation
- C . network configuration documentation
- D . Performance baseline documentation
- E . Standard operating procedure documentation
- F . Change management documentation
- G . Rack diagram documentation
Which of the following is networking stand-alone hardware that will permit any WiFi-compliant device to connect to a network?
- A . Wireless hub
- B . Wireless firewall
- C . Wireless access point
- D . Wireless bridge
A technician has been alerted of incoming HTTP traffic on the segment that should not contain any web servers. The technician has the IP address of the destination host and wants to determine if the socket for HTTP is open.
Which of the following should the technician perform?
- A . Baseline assessment
- B . Packet analysis
- C . port scan
- D . patch-level assessment
A network technician has recently installed new VoIP phones at all employees’ desk a new SIP cloud VoIP solution.
However, the technician is unable to make a call from the device after testing.
Which of the following should the technician verify?
- A . TCP 443 is allowed.
- B . UDP 1720 is allowed.
- C . UDP 5060 is allowed.
- D . UDP 5061 is allowed.
- E . TCP 8080 is allowed.
- F . TCP 8181 is allowed.
A network technician has salvaged several Ethernet cables from datacenter. The technician attempts to use the cables to connect desktops to the network without success.
Which of the following is MOST likely issue?
- A . The cables have a incorrect pin-out
- B . The cables are UTP instead of STP.
- C . The cables are Cat 6 instead of Cat 5
- D . the cables are not plenum rated.
A technician needs to order cable that meets 10GBaseT and fire safety requirements for an installation between a drop ceiling and a standard ceiling.
Which of the following should the technician order to ensure compliance with the requirements?
- A . PVC Cat 5
- B . plenum Cat 5e
- C . Plenum Cat 6a
- D . PVC Cat 7
A technician looks at an ARP table in an attempt to resolve a connectivity issue. After table of the switch is a cleared, a different MAC in the output, Which of the following does this indicate?
- A . ARP flooding
- B . VLAN mismatch
- C . Duplicate IP address
- D . Faulty NIC
Which of the following concept would BEST describe a company chooses to use a third-party vendor to host and administer a critical application?
- A . SaaS
- B . IaaS
- C . PaaS
- D . CASB
A technician is replacing a filed SOHO router for a customer who has an existing switch, cable modern, and static IP address. The user has a web server that internet so users can visit and leave comments.
Which of the following BEST describes the correct configuration for this customer’s requirements?
- A . The modern is place in plug mode, the router is placed behind the modern, and the web server is placed behind the router.
- B . The router is placed in bridge mode, the modern is placed behind the router, and the web server is placed behind the modern.
- C . The web server is placed in bridge mode, the router is placed behind the web server, and a the modern is place behind the router
- D . The switch is placed in bridge mode, the modern placed behind the switch, and the router is placed behind the modern.
A technician is troubleshooting network connectivity issue with a remote host.
Which of the following tools BEST inform the technician of nodes between the client and the host? (Select TWO).
- A . tracert
- B . ping
- C . tcpdump
- D . pathping
- E . netstate
- F . nslookup
- G . router
A technician wants to deploy a network that will require wireless client devices to prompt for a username and password before granting access to be the wireless network.
Which of the following must be configured to implement this solution?
- A . EAP-PEAP
- B . CCMP-AES
- C . WPA2-PSK
- D . TKIP-RC4
A technician is troubleshooting a workstation’s network connectivity and wants to confirm which switchport corresponds to the wall jack the PC is using.
Which h off the following concepts would BEST help the technician?
- A . Consistent labeling
- B . Change management
- C . Standard work instructions
- D . Inventory management
- E . Network baseline
A network administrator is redesigning network security after an attack. During the attack, an attacker used open cubicle locations to attach devices to the network. The administrator wants to be able to monitor future attacks in a safe environment and determine the method of attack.
Which of the following should the administrator do to BEST meet this requirement?
- A . Create a VLAN for the unusable ports and create a honeypot on the VLAN.
- B . Install a BPDU guard on switchports and enables STP.
- C . Create a DMZ for public servers and secure a segment for the internal network.
- D . Install antivirus software and set an ACL on the servers.
A web application is unable to authenticate customers so they can access their bills. The server administrator has tested the LDAP query but is not receiving results.
Which of the following is NEXT step the server administrator should take to correct the problem?
- A . Check port 636 see if it is being blocked.
- B . Change service port 636 to port 389.
- C . Restart the web server.
- D . Verify the browser is using port 443.
Which of the following display types will be able to shows the WDEST range of colors?
- A . LCD
- B . CCL
- C . CLED
- D . TFT
Which of the following display types will be able to shows the WDEST range of colors?
- A . LCD
- B . CCL
- C . CLED
- D . TFT
Which of the following display types will be able to shows the WDEST range of colors?
- A . LCD
- B . CCL
- C . CLED
- D . TFT
Which of the following display types will be able to shows the WDEST range of colors?
- A . LCD
- B . CCL
- C . CLED
- D . TFT
Wireless download capability for new content
Which of the following devices would BEST meet the user’s require
- A . OLED laptop
- B . E-reader
- C . Tablet
- D . Smartphone
The network security team has been authorized to increase the security of a wireless network.
Which of the following provides the BEST encryption on a corporate network?
- A . AES
- B . WPA
- C . WEP
- D . TKIP
A technician notices the display flickering on a plugged-in laptop. When using the laptop in another location, the display does not flicker.
Which of the following is MOST likely the cause of the issue?
- A . The laptop battery is not charging.
- B . The laptop screen has failed.
- C . The laptop digitizer is faulty.
- D . The laptop is experiencing power fluctuations.
A technician has been asked to make recommendation on a server for home use. The server will store and stream video to other devices over the local network and should have some build-i data redundancy.
Which of the following is MOST important meet the requirements?
(Select TWO.)
- A . Multiple display support
- B . Gigabit NIC
- C . Hardware RAIL 3
- D . HDMI output
- E . 7.1 surround sound
- F . Compact form factor
A user logs on a Pc and receives a message starting there is a duplicate IP address on the network. After a system reset, the user error…….
Which of the following is the MOST cause of the error?
The user is still logged into another device.
The user has set a Static IP address.
The user has moved to a different office.
The user has wireless and wired connections.
Which of the following technologies can be accessed through the DisplayPort? (Select TWO).
- A . USB
- B . SATA
- C . DVI
- D . FireWire
- E . HDMI
A Pc power supply has been replaced. It physically matches the old supply and the connections are properly joined, but the PC not…….
Which of the following is MOST likely the reason for this behavior?
- A . The main mother board is plugged in backward.
- B . The waitage is less than the original supply.
- C . The power cable is the wrong type.
- D . The voltage selector is incorrectly set.
Which of the following cable types uses RCA connection to carry HD video?
- A . DVI
- B . Component
- C . Composite
- D . HDMI
A technician is buying a laptop that will host three VMs running at the Same time with the current configuration. The technician believes there might be need to run several additional VMs in the near future Which of the following resources would be the MOST important to upgrade to allow for the additional VMs?
- A . CPU
- B . SSD
- C . NIC
- D . RAM
User has been terminated but is allowed to create a backup of personal files. The user has 5 2GB of data to save, the company has agreed to give the user a disk to store information.
Which of the following should be issued to hold all of the information with the MAXIMUM amount of utilized Space?
- A . DVD-RW
- B . BD-R DL
- C . DVD-R DL
- D . BD-R
A user reports that a computer keeps shutting itself down. After troubleshooting, the technician determines the shutdowns occur whenever the computer is stressed, such as when the user is compiling a program in Visual Studio.
Which of the following is MIOST likely the issue?
- A . The Visual Studio program is corrupted and needs to be reinstalled.
- B . The OS has not been updated recently and requires a reboot.
- C . The video card and needs to be upgraded is run graphics -intensive applications.
- D . The CPU overheating because of excessive dust buildup In the heat sink and the fan.
A user is connected to a docking station with an optical derive and is trying to tacks up personal files to removable module, but is encountering writes.
Which of the fooling is MOTS likely the cause of the errors?
- A . The disk already been finalized.
- B . The files are encrypted.
- C . There is a corrupt file on the hard drive.
- D . The files are not compatible with the type of disk used.
Which of the following expansion slots is MOST commonly used for high-end video cards?
- A . PCI
- B . PCIe
- C . CNR
- D . AGP
A technician has receives a call about an issue with a monitor. The technician notices certain sports on the display never change color additionally is a faint image prevent when the display is powered on, which fades after several minutes.
Which of the following symptoms in this display experiencing? (Select TWO.)
- A . incorrect patterns incorrect
- B . Dead pixels
- C . Artifacts
- D . Distorted image
- E . Distorted geometry
- F . Burn-in
A user is having issues with a smartphone that will not make call, however, the user can browse the internet with WiFi.
Which of the following likely the cause of this issue?
- A . OPS turned on
- B . Cellular turned off
- C . Airplane mode on
- D . Bluetooth is off
Which of the following connection types does a computer need to use a legacy KVM?
- A . BNC
- B . DB15
- C . Coaxial
- D . PS/2
A sever needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it.
Which of the following is the BEST RAM type for the technician to retrieve?
- A . SoDlMM
- B . DDR4
- C . Single channel
- D . ECC
A user has purchased a Bluetooth headset to use with a notebook. The headset turns an and appears In the device manager but does not play sound through the headset. Which of the following is the MOST likely reason for this problem?
- A . The headset is not set to discoverable.
- B . The headset PIN is not correct.
- C . The laptop is set to be discoverable.
- D . The laptop is using a default audio device.
A user’s laptop will not power on because of a system board failure. The user has important documents stared on the laptop.
Which of the following should the technician perform so the user can access the documents?
- A . Boot from a USB drive and copy all the files.
- B . Replace the desktop drive with the removed laptop drive.
- C . Run Me recovery on the laptop to restore the files.
- D . Place the hard drive in an external enclosure.
A user reports a computer pauses for a long time when opening files in the music library after importing an existing music library from another device. After backing up the data, which of the following would BEST resolve this problem?
- A . Defragment the physical drive.
- B . Perform a zero fill of the hard drive.
- C . Conduct a quick formal of the affected hard drive.
- D . Run a surface-level scan on the hard drive.
Which of the following encryption types is used with WPA2?
- A . TKIP
- B . SSH
- C . AES
- D . SSL
An organization is preparing to make the switch from POST to a VoIP- based system.
Which of the following should the network administrator configure on the router to ensure calls ate not distorted or disconnected?
- A . QoS
- B . NAT
- C . DMZ
- D . UPnP
Which of the following encryption types is send with WPA2?
- A . TKIP
- B . SSH
- C . AES
- D . SSL
A technician receives the following message at bootup os not. found I he technician notices a flash drive inserted Which of the fallowing action should the technician take FIRST?
- A . Reinstall the OS.
- B . Remove the USB device.
- C . Reformat the hard disk.
- D . Modify the boat _ini file.
A user wants lo buy a smartphone that will allow for shopping with contactless payments.
Which of the following connection types should the smartphone have?
- A . NFC
- B . WiFi
- C . IR
- D . Bluetooth
Which of the following interconnects devices to make a star topology?
- A . Bridge
- B . Router
- C . Switch
- D . Firewall
A technician receives a call from a user about printing issues. When the technician arrives laser printer is sporadically printing clear images, and toner dust is visible on the pages the technician uses an appropriate toner vacuum to clean up the excess toner and decides it is time to perform maintenance on the printer.
Which of the following items should replace to resolve the issues? (Select TWO.)
- A . Transfer roller
- B . Duplexing assembly
- C . Fuser assembly
- D . Pickup roller
- E . Heating element
- F . Imaging drum
Which of the lollowing does IPv6 use to autoconfigure nodes?
- A . APIPA
- B . Neighbor discovery
- C . COR
- D . Address resolution protocol
A user reports that documents tram a laser printer Have vertical hues covering the length of the page when- nothing is printed. The user replaces the toner cartridge, but the problem persists.
Which of the following is MOST likely the causes?
- A . Outdated print driver
- B . Overheated fuser
- C . Detective toner cartridge
- D . Dirty corona wire
A customer is looking to increase the performance of an older computer by purchasing additional memory.
Which of the following should the customer consider after reviewing the computer’s motherboard specs?
- A . A DDR3 module consumes more power than a DDR2 module.
- B . The speed of the RAM module should be faster than the motherboard.
- C . A 1333MHz RAM module will run faster when paired with a 1600MHz module.
- D . RAM modules are not backward compatible for installation into older slots.
A customer is having a problem with a newly installed home network Three computers and a cable modem are connected into a SOHO router with d be cables Computer I is able to access the Internet; however, Computer 2 Computer 3 have no Internal access. A technician runs the ipconfig command on Computer 1:
The technician then runs the lpconfig command on two other computers that are NOT able lo access the internet.
Which at the following it* the MOST likely reason Computer 2 and Computer 3 cannot access the internet?
- A . The DHCP client service is disabled on Computer 2 arid Computer 3 the service should be enabled la receive the correct setting
- B . The subnet masks are misconfigured on Computer 2 and Computer 3. The subnet masks an both computers should be set to 255 255 252 0.
- C . The gateways ate misconfigured on Computer 2 and Computer 3 the gateways on both computers should be set to 193 134 4.1.
- D . Computer 2 and Computer 3 are not receiving a response from the router DHCP service. The technician should enable DHCP
A customer brings .n a PC that recently stopped working. The technician begins diagnosis and finds the follows symptoms:
*The PC turns on and all fans spin normally.
*No display output is given either from onboard video or m PCle video card.
*There are no POST beep codes at boat even with the CPU and RAM fully removed.
Which of the following is the MOST accurate conclusion based on these findings?
- A . The PSU wattage is rated too low for the components.
- B . The CMOS battery is dead and needs replacement.
- C . The PSU has its voltage switch set to 240V.
- D . The motherboard has failed and needs replacement.
A technician is troubleshooting a touch screen laptop that has a cracked screen. After replacing the physical display, the laptop is showing images correctly, however, the screen no longer responds to touch.
Which of the following components of the laptop MOST likely needs to be replaced?
- A . Digitizer
- B . Webcam
- C . GPUg
- D . inverter
A user is having trouble moving and opening icon with a figure on a tablet. A technician has checked the performances and configured the speed and sensitivity, however, the problem remains.
Which of the following actions should the technician advice the user to take?
Connect a wireless mouse.
Replace the digitizer.
Restart the tablet.
Clean the screen.
A user’s company cell phone consistently drops calls. The user’s colleagues do not seem to have an issue with exact same phone.
However, the user’s phone was issued the reset of the colleagues’ phones.
Which of the following should a technician try FIRST to fix this issue?
- A . Update the baseband.
- B . Update the radio firmware.
- C . Update the OS.
- D . Reregister the 1MEI.
A user’s PC display an os NOT FUOND error message, which starting up. The technician boots the computer to a recovery disk and performs a CHKDSK. The CHKDSK reports several unfixed errors.
Which of the following should perform NEXT to repair the computer?
- A . Replace the drive
- B . Reinstall the OS
- C . Reformat the system drive
- D . Repair the OS
A technician upgraded the CPU, and now the system fails to stay on for more than 30 seconds.
Which of the following components should be checked?
- A . Memory
- B . CMOS bat
- C . Thermal paste
- D . Power supply
Which of the following types of devices MOST likely uses electronic ink technology?
- A . Smartphonn
- B . Phablet
E-reader - C . Tablet
A technician Mas been directed to install a new department punter. The department requirements specify that users should print multiple capm of reports on both sides of the paper so reports can be distributed quickly.
Which of the following settings must the technician enable to meet the department needs? (Select TWO.)
- A . Duplex
- B . Collate
- C . Orientation
- D . Quality
- E . privacy
- F . Media type
A network administrator is attempting to access the firewall while inside datacenter.
Which of the following peripherals must be connected to do so?
- A . KVM
- B . Touchpad
- C . Mouse
- D . Keyboard
A user reports the computer network seems slow. The user’s office had one port available, but user needed to add more network devices. The user located an older network device that allowed multiple connections.
However, the network performance decreased due to collisions.
Which of the following explains the cause of this issue?
The user connected.
The user connected a router.
C. The user connected a switch.
D. The user connected a hub.
A technician wants to set up a computer to run multiple OSs at the same time.
Which of the following should be enabled to improve performance?
- A . Virtualization support
- B . Multiboot partitions
- C . Performance monitoring
- D . Data execution prevention
A client a technician to upgrade the intel i5 process in a laptop. The client wants to impress performance without replacing components.
Which of the following steps are MOST appropriate when completing the upgrade? (Select TWO.)
- A . Replace the thermal compound on the heat sink
- B . Use a socket AM2 CPU2 for the upgrade
- C . Upgrade the HAL on the OS
- D . Use a socket 1155 CPU for the upgrade
- E . Use a socket FMI CPU for the upgrade
- F . Download and install the drivers for the new CPU before the upgrade
A technician ha just installed a new power ATX power supply in a PC. The technician attached the power cable attempted boot the machine. The machine prompts with a POST beep code referencing issues with the CPU.
Which of the following connections should be checked?
- A . P12 connector
- B . HDD Molex connector
- C . Fan header connectors
- D . ATX power connector
A technician set up a four-port KVM recently. One of the computers does not respond when the technician types on the keyboard.
Which of the following should the technician do FIRST?
- A . Change the kvm cable.
- B . Check the keyboard for damage.
- C . Replace the KVM.
- D . Check all cable connections.
- E . Replace the keyboard.
Replacement of which of the following components on a laptop will typically require reinstallation of the OS?
- A . Optical drive
- B . RAM modules
- C . Hard disk
- D . CMOS battery
A company uses a laptop for employee to clock in and out for work.
Which of the following devices should be installed to ensure are employee cannot impersonate another?
- A . Biometric
- B . Smart card reader
- C . Webcam
- D . Barcode reader
A laptop user wants to connect three screens to a computer. The computer only has VGA and HDM outputs.
Which of the following would enable….. user to accomplish this? (Select TWO.)
- A . USB-to-RJ-45 adapter
- B . DisplayPort-toHDMI adapter
- C . Docking station
- D . NFC
- E . Bluetooth
- F . USB-to-DVI adapter
Which of the following print technologies requires special paper to print?
- A . Inject
- B . Impact
- C . Thermal
- D . Laser
An IT vendor gives a technician the following address on a support catt. 192.158.15.232.
Which of the following BEST describes the address… by the vendor?
- A . IPv4 address in subnet mask format
- B . IPv4 address in CIDR format
- C . IPV6 address in CIDR format
- D . IPV address in submit mask format
A technician reports being unable to display a presentation on an external monitor. A technician is displaced to troubleshoot the issue. and discover…… will display on a different external monitor. The new monitor has 4knative resolution, while the old one has full HD native resolution. Both monitor fine while connected to another computer.
Which of the following procedures should the technician try FIRT?
- A . Replace the external monitor cable.
- B . Adjust the resolution.
- C . Configure to display in mirroring mode.
- D . Perform a fault system reinstallation.
An end user requires an add-on card to install a computer. The card should provide the audio/video throughout available. while the providing the HIGHEST data rates.
Which of the following cards meets these requirements?
- A . Graphics cars
- B . HDMI cars
- C . Video capture card
- D . Thunderbolt card
- E . USB 3.0 card
A technician is servicing a laptop that cannot an IP address. When the laptop receives an IP address, It receives if and cycle through replacement. The technician has replacement the cable, plugged into a known good network jack, and successfully a different laptop.
Which of the following tools should the technician use NEXT?
- A . Tone generator
- B . Multimeter
- C . Cable tester
- D . Loopback plug
A technician has been called in to troubleshoot a connectivity issue. The user reports an initially to correct to any resources. The technician …. ipconfig command, and the results show that the media is disconnected. The technician checks the network cable, and it is secure on both …. The technicain tests and verifies the cable is working, and then goes to the vering closet and verifies the swithport and patch cable both work….. there are wires pulled out of the patch.
Which of the following tools should the technician use to BEST resolve the problem?
- A . Punchdown tool
- B . Crimper
- C . Tone generator
- D . Wire strippers
A customer has connected a laptop to a projector using a VGA cable. The projector is not displaying the image.
Which of the following combination of keys will MOST likely help the customer get the laptop to project?
- A . Fn +Del
- B . Fn + F key
- C . Alt + Tab
- D . Alt + F key
A technician just finished installing a PCle video workstation.
Which of the following needs to be adjusted to disable the onboard video?
- A . BIOS
- B . Southbridge
- C . Northbridge
- D . CMOS
A laptop user reports that turning on airplane mode disconnects the external moves.
Which of the following disabled signal caused the disconnected?
- A . Cellular
- B . GPS
- C . Wireless
- D . Bluetooth
Which of the following connector types would MOST likely be used to connect multiple monitors to a laptop? (Select TWO.)
- A . HDMI
- B . DVI-D
- C . DisplayPort
- D . Coaxial
- E . BNC
- F . Component
A customer built gaming PC is dropping frames while play a graphic intensive video game, making it unplayable.
Which of the following should be ….reviewed as potential bottlenecks?
- A . Amount of available RAM
- B . Number of available IP addresses
- C . Amount of free hard drive space
- D . Number of hard drives
- E . video card
- F . Monitor refresh rate
- G . Number of connected peripherals
- H . Central processing unit
Which of the following types of network configurations would with a network speed across a large city MOST likely use?
- A . PAN
- B . WAN
- C . MAN
- D . LAN
A technician is setting up a wireless printer that is capable of supporting 5-1MBps throughout and a SSHO node frequency band for communication. The technician must configure the SOHO router to support the printer.
Which of the following should the technician enable on the wireless SOHO router to ensure wireless connectivity to the printer?
- A . 802.11a
- B . 802. 11b
- C . 802 11g
- D . 802 11n
A company offers server out-of-the-box computer configuration to its clients. A client request several new computer for its location, which will be used by guest to check in upon arrived and fill out contact information.
Which of the following configurations would BEST the computer needs?
- A . Touch screen kiosk
- B . Thick client
- C . CAD workstation
- D . Virtualization host computer
A user reports all printer from a loser printer so that the words same when touched.
Which of the following should the technician perform to BEST resolve issue?
- A . Install a new toner cartridge
- B . Calibrate the printer heads.
- C . Reinstall specialized paper.
- D . Clean the heating element.
- E . Replace the fuser.
A technician receives multiple calls from user starting that documents submitted to a shared printer are not printer. The technician can plug the device to confirm it is powered on and connected to the network. The technician successfully printer a first page from the device control panel.
Which of the following should the technician perform NEXT?
- A . reinstall the port drivers.
- B . Reinstall the print spooler.
- C . Reconfigure TCP/IP settings.
- D . Remove and reinstall the printer
The ability for new computers to be automatically connected to the network is provided by the
- A . DHCP server.
- B . DNS server.
- C . proxy server
- D . TACACS server.
A user is giving a presentation for the third time in a single day to off customer. Each time the VGA output used successfully. While preparing for another meeting, the laptop connected to a projector and the laptop displays an incompatible VGA made error.
Which of the following could be the cause?
- A . The laptop is forcing a resolution that is too high.
- B . The laptop is forcing a resolution that is too low.
- C . The projector does not support extended display mode.
- D . The graphic card in the laptop does not support VGA.
A technician is called to troubleshoot a Windows file server. The technician is told that it takes than to open documents and , at and will not open at all. The technician notices all the hard actively light in the server are on and format. The technician then checks the Event Viewer on the server and discovers an unusable of hard disk errors.
Which of the following command should the technician use to find and correct these errors?
- A . chdsk
- B . diskpart
- C . defrag
- D . boottree
- E . fsck
A remote system needs to be connected directly to a station 20cm(12 4mg.
Which of the following calling types a BEST for the network connection?
- A . Shielded twisted par
- B . Single mode fiber
- C . Unshieled twistee pair
- D . Multimode fiber
A technician is trying to share an internet connection from a mobile phone to a Windows 8 and laptop.
Which of the following would the technician use to share the connection?
- A . NFS
- B . Bluetooth
- C . IR
- D . USB
A user is trying to connect to the internet wirelessly but gets the following error message page be displayed.
Which of the following would be the FASTEST for type user to confirm?
- A . IP address configuration
- B . Wireless settings
- C . Connection to the correct SSID
- D . Wireless network adapter settings
A technician is upgrading the graphics card an SFF PC.
Which of the following is MOST important considering the type of card to be installed?
- A . The card’s driver compatibility
- B . The GDDR of the card
- C . The size of the card
- D . The cooling solution on the card
Which of the following internet connection types is MOST likely to use a coaxial connector?
- A . Cable
- B . DSL
- C . Fiber
- D . ISDN
A user calls help desk regarding is problem connection a laptop to the internet. When the laptop plugged into the …… there was no connection. The technician determines the external is not working.
Which of the following should technician perform FIRST to troubleshoot the issue?
- A . Ensure power connection are properly seated.
- B . Ask the user to run virus malware retry.
- C . Reseat the network connections and retry.
- D . Advise the user to purchase a new docking station.
A user reports that a computer keeps shutting down. After troubleshooting, the technician determines the shutdowns occur whenever the…. is stressed, such as when the user is compelling a program in virtual Studio.
Which of the following is MOST likely issue?
- A . The Visual Studio program is corrupted and needs to be reinstalled.
- B . The OS has not born updated recently and requires a reboot.
- C . The video card needs to be upgraded to run graphics intensive applications.
- D . The CPU is overheating because of excessive dust buildup in the heat sink and the fan
SIMULATION
You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the message state with your desktop so that when a message is read on your desktop it is marked as read on your mobile device These are the proper parameters:
Email address tech@techies com
Password P@SSwOrd
Pop techies com Port 110 Security. None
IMAP techies com Port 993 Security SSL
Smtp.techies.com Port 465 Security: TLS
Company SSID Techies
Security WPA2
Passphrase P@SSwOrd
SSID is not broadcasted
Instructions You are not authorized to use the Company’s WLAN The outgoing server does not require login credentials When you have completed the simulation, please select the done button to submit your answer.
SIMULATION
Laura, a customer, has instructed you to configure her home office wireless access point. Laura plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible. Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks. Laura requests that the default settings be changed to the following.
Wireless Name: HomeWiFi Shared Key: CompTIA Router Password: Secure$1
Finally, Laura wants to ensure that only her laptop and SmartPhone can connect to the network.
Laptop: IP Address 192.168.1.100 Hardware Address: 00:0A:BF:03:C4:54 SmartPhone: IP Address 192.168.1.101 Hardware Address: 09:2C:D0:22:3F:11
Instructions: Select Laura’s house in the diagram to configure her wireless network. Once the wireless network tabs are configured, select the save button and then the done button to submit.
SIMULATION
Ann, a local librarian, has had a previously used wireless access point donated to her. She has instructed you to configure this new wireless access point for her public library. Ann plans to allow anyone to connect to the access point without having to ask her configuration information. Additionally, Ann knows that her neighbors have wireless networks and wants to ensure that her network does not interfered with the other networks. Ann has provided you with the following information.
Wireless Name: Library
New Router Password: SecureSI
Instructions: Select the Public Library in the diagram to configure the wireless network. Once the wireless network tabs are configured, select the save button. When you have completed the simulation, please select the Done button to submit.
Which of the following devices utilizes VLANs to secure networks?
- A . Switch
- B . Router
- C . Firewall
- D . Modem
A use from a remote office is trying to connect to corporate headquarters wireless network and is unable to find it. After calling the help desk, the user was given those credentials to connect to the network.
The user entire the credential as given and is still unable to connect to the wireless network.
Which of the following should the user try FIRST to connect to the network?
- A . Entire the SSID of the network manually
- B . Check for the proper credentials
- C . Install a new wireless card
- D . Check another device can see the network.
A technician has configured a custom PC with an eight-core processor. 8GD of RAM a 500GB SSD, and a 100Mbps NIC for a user who utilizes it for CAD design The user has stated that every tune the CAD program is launched, it slows down and is almost unusable Which of the following should the technician do to impact system performance the MOST?
- A . Increase the CPUs to 16 cores.
- B . Increase the memory to 37GB.
- C . Increase the SSD size to 1 IB.
- D . Replace the NIC with a 1 Gbps NIC.
A technician has issued a new laptop to a user and needs to complete configuration. After initial installation and setup, the technician needs to provision any required peripherals.
Which of the following would require provisioning?
- A . Cellular card
- B . WiFi card
- C . Smart card reader
- D . Bluetooth module
A user is looking for a top-of-the-line gaming computer but is prone to motion sickness. The user wants to ability to talk to players and participate in the game without the use of a keyboard.
Which of the following should the technician recommend? (Select TWO.)
- A . Speakers
- B . VR headset
- C . Head
- D . Projector
- E . Game controller
- F . Microphone
A PC power supply has been replaced old physically matches the old supply and the connectors arc properly joined, but the PC does not power on Which of the following is MOST likely the reason for this behavior
- A . The main motherboard is plugged in backward.
- B . The wattage is less than the original supply.
- C . The power cable is the wrong type.
- D . The voltage selector is incorrectly set.
Ann, an end user, has been notified she can use her mobile device but has to disable its cellular connection.
Which of the following should Ann enable?
- A . Bluetooth
- B . Mobile hotspot
- C . Airplane mode
- D . Wireless
Which of the following channels would commonly be used on an 802.11 wireless network?
- A . 6
- B . 17
- C . 802
- D . 8080
Which of the following is the appropriate connector typo to connect an end user’s PC to the LAN directly?
- A . RG-6
- B . RJ-11
- C . RJ-45
- D . RG-59
Which of the following cables is used to connect a PC directly to a network?
- A . DVI
- B . eSATA
- C . USB
- D . Cat 6
Which of the following types of network configurations would a university with a network spread across a large city MOST likely use?
- A . PAN
- B . WAN
- C . MAN
- D . LAN
Which of the following terminates a coaxial cable?
- A . DB-9
- B . RJ-45
- C . RG-59
- D . RS-232
A user’s PC is displaying an OS NOT FOUND ERROR message when starting up. The technician boots the computer to a recovery disk nod performs a CUKDSK The CHKDSK reports several unfixable errors. Which of the following should the technician perform NFX1 to repair the computer?
- A . Replace the system drive.
- B . Reinstall the OS.
- C . Reformat the system drive.
- D . Repair the OS.
A user call the help desk stating a laptop performing slowly and the hard drive activity lights are blinking continuously. a technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostic checks, which returns no failure.
Which of type following should the technician do NEXT?
- A . install a new hard drive.
- B . Check for hard-drive firmware upgrades.
- C . Replace the hard drive with a solid state drive.
- D . Configuration the laptop in high-performance mode.
- E . Change the boot order in the system BIOS.
A technician is installing memory in an extremely critical production server. The technician ensure high availability Which of the following types of RAM is the technician installing?
- A . Error correcting
- B . Non-parity
- C . Dual channel
- D . Unbuffered
A technician is assembling a new computer and wants to ensure proper component temperatures. On which of the following would the technician apply thermal paste and a heat sink?
- A . CPU
- B . IDE
- C . PSU
- D . NIC
A technician determines that a laptop’s internal network adapter is not working. An executive needs the laptop immediately for a presentation, and it requires network access.
Which of the following is the BEST solution for the technician to offer to the executive?
- A . USB to Thunderbolt
- B . USB to WiFi dongle
- C . USB to serial
- D . USB to RJ-11 dongle
A technician needs to run a diagnostic DVD on a laptop running Windows 8.1. After setting the boot order in the UEFI BIOS to the internal DVD-RW drive, the laptop still boots into Windows.
Which of the following settings needs to be adjusted in order for the laptop to boot from the DVD-RW drive?
- A . TPM
- B . Virtualization
- C . Secure boot
- D . UEFI BIOS password
A technician connects a second monitor to a desktop. It is physically located to the right of the existing monitor, but the mouse pointer can only get to the second monitor by moving to the left edge of the screen of the first monitor.
Which of following display settings needs to be adjusted to get the pointer to move with the physical placement of the monitor?
- A . Scaling
- B . Rotation
- C . Position
- D . Resolution
Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Choose two.)
- A . Molex
- B . SPDIF
- C . eSATA
- D . HDMI
- E . USB 3.0
- F . CAT6e
A customer is building a high-end gaming PC and is seeking an appropriate power supply unit.
Which of the following feature-sets of a power supply should be installed? (Select THREE).
- A . Mini-ITX form factor
- B . High number of connectors
- C . 24-pin main connector
- D . 20-pin main connector
- E . 350-450 watts of power
- F . Dual 12v rails
Which of the following is required during the installation of a digitizer?
- A . Must be connected to the Internet
- B . Must be cleaned
- C . Must have the latest software installed
- D . Must be calibrated