Which of the following is the MOST likely cause for a network PC to have an APIPA address?
- A . DHCP failure
- B . DNS resolution
- C . Duplicate IP address
- D . Cleared ARP cache
Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable.
Which of the following will MOST likely fix this issue?
- A . Pair the devices
- B . Set the SSID
- C . Update the smart wearable device firmware
- D . Enable NFC
Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues.
Which of the following should a technician check FIRST?
- A . Correct WiFi password
- B . Frequency
- C . Antenna power level
- D . SSID
Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually.
Which of the following would be the BEST way for a technician to assist Joe?
- A . Log into the same email provider on the new device, and restore the contacts and dates.
- B . Create a Bluetooth connection between Joe’s devices, and copy his contacts and calendar.
- C . Back up the old mobile device to a PC, and import the contacts and schedule from the PC.
- D . Use NFC to transfer all compatible data from one device to the other.
A technician is buying a PC that will host three VMs running at the same time with the current configuration. The technician believes there might be a need to run several additional VMs in the near future.
Which of the following resources would be the MOST important to upgrade to allow for the additional VMs?
- A . CPU
- B . SSD
- C . NIC
- D . RAM
Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers.
Which of the following should the technician do NEXT?
- A . Reboot the computer into safe mode and try to print a test page
- B . Download the correct drivers from the manufacturer’s website and install them
- C . Unplug the USB cable from the printer and try another USB slot on the PC
- D . Set the printer as the default within the device properties
A customer asks a technician to help set up a specialized computing system for video editing.
Which of the following should the technician install on the workstation to BEST meet the customer’s specifications? (Choose two.)
- A . SSD
- B . Dual monitors
- C . Gigabit NIC
- D . Hypervisor
- E . Docking station
- F . NAS
Company management wants to be able to give users the ability to work remotely during periods of bad weather.
Which of the following should be enabled to allow the workforce to do this?
- A . NAT
- B . VLAN
- C . VPN
- D . HIPS
An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat activity while keeping in contact with the home office.
Which of the following would be the BEST recommendation?
- A . Smart watch
- B . Fitness monitor
- C . Global positioning sensor
- D . Portable hotspot
The touch-screen feature on a Windows device has stopped working.
Which of the following should the technician check FIRST?
- A . Device Manager
- B . Performance Monitor
- C . System configuration
- D . Digitizer settings
A technician needs to call a user’s cellular provider to troubleshoot a network speed issue with the user’s mobile device.
Which of the following technologies is the technician troubleshooting?
- A . Long-term evolution
- B . Near-field communication
- C . Radio frequency ID
- D . Z-wave
A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen.
Which of the following should the technician check?
- A . Video resolution
- B . HDMI connection
- C . Keystone
- D . Focus
A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error.
Which of the following is the MOST probable cause of the error?
- A . The user is still logged into another device.
- B . The user has set a static IP address.
- C . The user has moved to a different office.
- D . The user has wireless and wired connections.
A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources.
Which of the following is the MOST likely cause of the issue?
- A . There are conflicting DHCP servers on the network
- B . There are conflicting ARP records
- C . There are conflicting gateways on the network
- D . There are conflicting IP protocols
A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contracts controls does not cause much change.
Which of the following components MOST likely needs to be replaced?
- A . LCD panel
- B . Inverter
- C . Video card
- D . Digitizer
An administrator has configured a server to host virtualizes instances. The requirements of each VM must be able to scale automatically depending on peak and off-peak usage.
Which of the following terms BEST describes this type of cloud concept?
- A . Over provisioning
- B . Measured pooling
- C . Resources pooling
- D . Rapid elasticity
A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee.
Which of the following motherboard/processor combinations should the technician order get the BEST performance while minimizing licensing fees?
- A . A dual-processor motherboard with six hyper threaded cores each.
- B . A single-processor motherboard with hyper threaded eight cores.
- C . A dual-processor motherboard with eight overclocked cores each.
- D . A single-processor motherboard with ten overclocked cores.
A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels.
Which of the following should a technician do FIRST?
- A . Verify the ribbon is correctly aligned to the label
- B . Run a label calibration
- C . Remove stuck labels from the print path
- D . Replace the print head
An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware.
Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?
- A . Purchase a number of low-cost devices, installing the required Oss and applications on each one. Use separate machines for each testing environment.
- B . Purchase a high-end system meeting the hardware requirements for all of the individual Oss and applications. Configure a VM for each testing environment.
- C . Purchase one computer and create images for each computer configuration and OS.
Re-image the machine for each testing environment. - D . Purchase a number of computers, installing a VM on each one. Configure each VM with an OS for the testing environment.
A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager’s printer until the new printer arrives. The manager’s printer is currently used via USB connection, and there are no network jacks available for use.
Which of the following is the BEST way for the technician to allow access to the printer?
- A . Create a share on the manager’s computer and give the users rights to the share.
- B . Install the printer on the users’ desktops and point it to the IP address of the manager’s computer.
- C . Purchase a wireless printer so the users can access the printer via network.
- D . Provide flash drives to the users so they can transfer data to the manager’s computer for printing.
CORRECT TEXT
Ann, a local librarian, has had a previously used wireless access point donated to her. She has instructed you to configure this new wireless access point for her public library. Ann plans to allow anyone to connect to the access point without having to ask her for configuration information. Additionally, Ann knows that her neighbors have wireless network and wants to ensure that her network has the least likelihood of interfering with the other networks. Ann has provided you with the following information.
Wireless Name: Library
New Router Password: Secure$1
INSTRUCTIONS
INSTRUCTIONS: Select the Public Library in the diagram to configure the wireless network. Once the wireless network tabs are configured, select the save button. When you have completed the simulation, please, select the Done button to submit.
Which of the following is designed to function BEST in harsh lighting conditions?
- A . Large tablet
- B . E-reader
- C . Smart watch
- D . Virtual reality headset
Which of the following is used to connect a headset to a laptop?
- A . eSATA
- B . BNC
- C . RG-6
- D . USB
A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently.
Which of the following next steps will MOST likely resolve the issue? (Select two.)
- A . Replace the toner cartridges
- B . Replace the fuser module
- C . Clean the paper tray rollers
- D . Adjust the printer settings
- E . Replace the developer
- F . Empty the waste toner bottlers
A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.
Which of the following should me the technician do FIRST?
- A . Replace the hard drive.
- B . Replace the video card.
- C . Do a System Restore.
- D . Perform a full data backup.
- E . Scan the system for viruses.
The IT department recently upgrade client computer for the graphics department. A user reports the new computer has not worked since up. It, makes unusual sound when pressing the power button.
A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but display the message NO source.
Which of the following BEST explains the cause of this problem?
- A . There is insufficient power to the computer
- B . There is back screen on system boot.
- C . The computer is overheating.
- D . The error beep codes on POST.
A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available.
Which of the following configurations would the technician MOST likely select?
- A . RAID 0 with 1500rpm 15TB drives
- B . RAID 1 with 1000rpm 8TB drives
- C . RAID 5 with 7200rpm 5TB drives
- D . RAID 10 with 5400rpm 6TB drives
Which of the following channels would commonly be used on an 802.11 wireless network?
- A . 6
- B . 17
- C . 802
- D . 8080
A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server running RAID 5.
Which of the following RAID solutions should be implemented in this scenario?
- A . RAID 0
- B . RAID 2
- C . RAID 6
- D . RAID 10
A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard.
Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?
- A . PCle
- B . ISA
- C . AGP
- D . USB
A customer reports being unable to access email on desktop workstation, however, other office application are working. A technician determines the computer has an IP address of 169.254.1.10. The technician learns from the customer that the computer recently was moved across the room.
Which of the following troubleshooting steps should technician take NEXT?
- A . Check the default gateway
- B . Verify physical Ethernet connections
- C . Test web browser functional
- D . Restrict the computer
- E . Resolve the IP address conflict
Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates.
Which of the following should a technician recommend to BEST accommodate Ann’s needs?
- A . Wireless charging pad
- B . Built-in battery case
- C . Extra charging cords
- D . Airplane mode
About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server.
Which of the following should the technician check NEXT?
- A . RAID 5 array
- B . NIC configuration
- C . Available storage space
- D . RAM utilization
Which of the following peripheral types is MOST likely to be used to input actions into a PC?
- A . Webcam
- B . Mouse
- C . Monitor
- D . Optical drive
Company management wants to give users the ability to work from home during periods of bad weather.
Which of the following would enable the workforce to do this?
- A . NAT
- B . VLAN
- C . VPN
- D . HIPS
A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB.
Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking? (Choose two.)
- A . MAN
- B . LAN
- C . WAN
- D . PAN
- E . SAN
- F . WLAN
A customer wants to purchase a new home computer. The machine will mainly be used for internal browsing and streaming video, except on weekends when the customers’ son will use it to play games with friends.
Which of the following should the technician focus on to meet these requirements?
- A . 80mm case fans
- B . Four-core processor
- C . RAID 5 array
- D . 16GB DDR2 memory
- E . Dual monitors
- F . Encrypted hard drive
A systems administrator is configuring a server to host several virtual machines. The administrator configures the server and is ready to begin provisioning the virtual machines.
Which of the following features should the administrator utilize to complete the task?
- A . Hypervisor
- B . Disk management
- C . Terminal services
- D . Device Manager
- E . Virtual LAN
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost.
Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)
- A . Remove the case and organize the parts.
- B . Document the screw locations.
- C . Search the Internet for repair tutorials.
- D . Consult colleagues for advice.
- E . Place the device in rice for a few days.
A customer contacts the help disk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%.
Which of the following components are the MOST likely causes the issue? (Select three.)
- A . LCD power inverter
- B . AC adapter
- C . Battery
- D . Processor
- E . VGA card
- F . Motherboard
- G . Backlit keyboard
- H . Wireless antenna
A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not.
After re-enabling the antivirus, which of the following is the NEXT best stop for the technician to take?
- A . Check to see if insufficient hard drive space is causing the issue
- B . Update the operating system, drivers, and firmware on the PC
- C . Log into the PC with another user profile and test performance
- D . Shut down the PC, unplug the power for 30 seconds, and then boot the PC
A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down.
Which of the following is the MOST probable cause of the issue?
- A . Residual energy on the motherboard
- B . System overheating
- C . Distended capacitors
- D . Loose battery connection
- E . CMOS battery failure
Which of the following connects a PC to its default gateway?
- A . NIC
- B . Switch
- C . Router
- D . Cable modem
A technician is setting up a Windows mobile device for a user who had trouble reading text on a previous device, especially at night.
Which of the following adjustments would be MOST appropriate?
- A . Use the magnifier.
- B . Increase the resolution.
- C . Use haptic feedback.
- D . Utilize text-to-speech.
Which of the following connector types is used to terminate household telephone cabling?
- A . RG-6
- B . RJ-11
- C . RJ-45
- D . RG-59
A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet.
Which of the following server types should the technician log in to in order to resolve the problem?
- A . DNS server
- B . DHCP server.
- C . Proxy server
- D . RADIUS server
A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct.
Which of the following configurations could cause the decreased performance?
- A . The connection if throttled.
- B . There is a low RFID signal.
- C . SSID is not found.
- D . It is out of range.
Which of the following devices is used to implement network security policies for an environment?
- A . Firewall
- B . managed switch
- C . Repeater
- D . Gateway
A customer wants to upgrade a PC’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year.
Which of the following BEST meets these needs?
- A . 3TB HDD
- B . 50GB NAS
- C . 500TB SAN
- D . 512GB SSD
Which of the following technologies can be used for wireless payments?
- A . NFC
- B . Bluetooth
- C . IR
- D . LTE
An end user wants to have a second monitor installed on a laptop.
Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?
- A . Plug an external monitor into the USB port.
- B . Use the Fn and function key combination
- C . Adjust the monitor display settings.
- D . Enable DisplayPort.
Multiple users report that the network printer, which is connected through the print server, is not printing.
Which of the following should a technician do FIRST to remedy this situation?
- A . Replace the USB cable.
- B . Reinstall the drivers on users’ PCs.
- C . have users restart their PCs.
- D . Clear the print queue.
An ISP has notified a SOHO user of a usage increase on the user’s network. The user is concerned the WiFi network is being utilized by unauthorized users.
Which of the following would minimize the unauthorized use of the WiFi network?
- A . Implement MAC filtering
- B . Enable NAT
- C . Create a network DMZ
- D . Upgrade the encryption standards
CORRECT TEXT
Laura, a customer, has instructed you to configure her home office wireless access point.
She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.
Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.
She requests that the default settings be changed to the following.
Wireless Name: HomeWiFi
Shared Key: CompTIA
Router Password: Secure$1
Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.
Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
Smartphone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11
INSTRUCTIONS
Configure Laura’s wireless network using the network adapter window.
If at any time you would like to bring back the initial state of the situation, please click the Reset All button.
A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down.
Which of the following is MOST likely causing the problem?
- A . Power supply wattage
- B . Video RAM
- C . CPU frequency
- D . Monitor resolution
A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.
Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)
- A . Documents findings, actions, and outcomes.
- B . Reboot the device to verify the fix.
- C . Reconnect the device to the network.
- D . Verify the settings in IPConfig.
- E . Research the problem based on symptoms.
- F . Run a virus scan.
A network administrator is troubleshooting a notebook that is not loading the local Windows 10 operating system. All the computers inside the company are installed using UEFI mode selected. The message on the screen shows a failed attempt to connect to a PXE server.
When requested, the end user reported trying to improve the computer’s speed by changing some BIOS configurations randomly.
Which of the following should the network administrator check FIRST inside BIOS?
- A . C-states should be configured to 2
- B . Secure Boot should be enabled
- C . Wake-on-LAN should be unchecked
- D . The PXE server address should be set
A network administrator must install a device that will proactively stop outside attacks from reaching the LAN.
Which of the following devices would BEST meet the organization’s needs?
- A . IPS
- B . IDS.
- C . Proxy server
- D . Authentication server.
Which of the following resources in the MOST critical when using cloud file-storage synchronization applications?
- A . Disk speed
- B . I/O bandwidth
- C . RAM utilization
- D . CPU utilization
Which of the following ports are used for secure sessions? (Select two.)
- A . 22
- B . 23
- C . 25
- D . 80
- E . 110
- F . 443
After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists.
Which of the following should a technician do NEXT to restore the previous functionality?
- A . Connect the smartphone to the automobile via USB
- B . Reenable the smartphone’s Bluetooth radio
- C . Perform a rollback of the smartphone’s OS
- D . Pair the smartphone with the automobile
A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply.
Which of the following commands will MOST likely resolve the issue?
- A . ipconfig /all
- B . ipconfig /flushdns
- C . ipconfig /release
- D . ipconfig /setclassid
A network administrator is attempting to access the firewall while inside the datacenter.
Which of the following peripherals must be connected to do so?
- A . KVM
- B . Touchpad
- C . Mouse
- D . Keyboard
Which of the following services provides the ability to resolve UNC to appropriate IP addresses?
- A . DNS
- B . DHCP
- C . Proxy
- D . Web server
CORRECT TEXT
The network administrator has changed the IP address of ComputerA from 192.168.1.20 to 10.10.10.20 and now jane, a user, is unable to connect to file shares on ComputerA from ComputerB using the computer name.
INSTRUCTIONS
Using the available tools, resolve the connectivity issues.
After troubleshooting the issue, verify a successful connection.
If at any time you would like to bring back the initial state of the simulation? please click the Reset All button.
A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity.
Which of the following is MOST likely causing the problem?
- A . Airplane mode
- B . Tethering
- C . Disabled hotspot
- D . VPN
A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.
Which of the following BEST address the customer’s concerns? (Choose two.)
- A . Use the latest encryption standard on the wireless network and set a strong password.
- B . Enable two-factor authentication for the IoT device’s cloud account, if it is available.
- C . Separate the IoT thermostat by segregating it in a DMZ network.
- D . Disable wireless access on the thermostat to make it unshakable.
- E . Upgrade the customer’s router to the latest version to improve network security.
- F . Upgrade the customer’s wireless network encryption to WPA.
The graphics has an issue with printing certain files. The printer does not print the complete image on larger files. A technician verifies the network speed of the printer is set to 1GB and that regular text files print without issue.
Which of the following is the MOST likely cause of this problem?
- A . The printer needs more RAM
- B . The print server is timing out
- C . The users are not printing in post-script mode
- D . The printer network connection is set to half duplex
In a virtual environment, which of the following allows all the VMs to have RAM allocated for use?
- A . Resource pooling
- B . Measured service
- C . Virtual application streaming
- D . Synchronization
A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.
Which of the following steps should the technician take to address these issues? (Choose two.)
- A . Update the video drivers on the laptop.
- B . Increase the projector contrast.
- C . Replace the original laptop.
- D . Change the aspect ratio on the projector.
- E . Replace the bulb in the projector.
- F . Modify the laptop’s display resolution.
Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software.
Which of the following should the technician do to resolve the issue?
- A . Remove the static IP configuration from the desktop.
- B . Set the laptop configuration to DHCP to prevent conflicts.
- C . Replace the network card in the laptop, as it may be defective.
- D . Bridge the LAN connection between the laptop and the desktop.
Which of the following charging and data ports has a non-directional connector?
- A . Micro-USB
- B . Mini-USB
- C . USB-A
- D . USB-C
A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors.
Which of the following is MOST likely cause of the errors?
- A . The disk has already been finalized
- B . The files are encrypted
- C . There is a corrupt file on the hard drive
- D . The files are not compatible with the type of disk used
A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.
Which of the following steps should the technician take to resolve this issue? (Choose two.)
- A . Increase the memory to 8GB.
- B . Install a Linux guest VM.
- C . Add another 500GB hard drive.
- D . Create a Linux LiveBoot CD.
- E . Repartition the hard drive.
- F . Install Linux on a new ext3 partition.
A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages.
Which of the following is MOST likely the cause of this issue?
- A . The BIOS is out-of-date
- B . The is not enough PSU output
- C . There is an onboard RAM mismatch
- D . GPU is overlocked
- E . The firmware is out-of-date
A customer is using a cloud storage program that maintains a copy of local file on the cloud storage servers. The WF network is not very fast, and the customer users bandwidth intensive video streaming all day.
Which of the following parameters should be adjust to keep the cloud storage program from using too much bandwidth?
- A . Synchronization settings
- B . Wireless settings
- C . Video streaming settings
- D . QoS settings
A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off.
Which of the following MOST likely need to be performed? (Choose two.)
- A . Reset the lamp life counter
- B . Replace the cooling fan
- C . Adjust the brightness
- D . Update the laptop video driver
- E . Install a higher lumen lamp
- F . Change the video resolution
A technician receives a cellular from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet.
Which of the following would be the MOST appropriate connections for the technician to use?
- A . Hotspot
- B . NFC
- C . Bluetooth
- D . VPN
A projector’s image begins to flicker during a presentation. The laptop display does not produce this issue.
When a technician changes the resolution on the laptop, the issue persists.
Which of the following is the NEXT step the technician should take?
- A . Check the connectivity of the VGA cable.
- B . Check the connectivity of the power cable.
- C . Change the aspect ratio on the laptop.
- D . Change the settings of the projector.
A technician manually configured the wireless connection on the Chief Information Officer’s (ClO’s) new laptop so it can communicate with the network at the office. The CIO now is having trouble connecting to a guest WiFi hotspot While the device has a gateway address and says it is connected, the CIO cannot access company email
Which of the following would BEST resolve the issue?
- A . Move the ClO’s laptop closer to the access point to obtain a better RF signal
- B . Restart the wireless connection to obtain a self-assigned APIPA address
- C . Assign a different IP address to the device in conflict with the ClO’s laptop
- D . Set the network connection to use DHCP instead of a static address
- E . Change the network’s SSID to a mobile hotspot to access company email
A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine.
Which of the following should be done NEXT?
- A . Check for firmware updates
- B . Configure extended display mode
- C . Replace the external monitor
- D . Adjust the laptop’s BIOS settings
An end user reports a printer error that states “Replace filament”. With which of the following types of printer is the end user MOST likely having problems?
- A . ink jet
- B . Laser
- C . 3-D
- D . Thermal
A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.
Which of the following would be the NEXT troubleshooting step to perform?
- A . Increase the fuser temperature.
- B . Change the paper feed rate.
- C . Clean the transfer roller.
- D . Replace the toner cartridge.
Which of the following devices can be used to connect multiple devices within broadcasting to every network port?
- A . Unmanaged switch
- B . Hub
- C . Firewall
- D . Cable modern
CORRECT TEXT
You need to configure your mobile device to send and receive electronic messages from your company.
You must use the company’s WLAN as all e-mail services are on default non-secure ports.
The company’s WLAN is broadcasting across the company for easier access. Both incoming and outgoing servers require login credentials.
Use the following parameters:
• Email address tech@techies com
• Password P@SSwOrd
• Pop techies com Port 110 Security. None
• IMAP techies com Port 993 Security SSL
• smtp.techies.com Port 465 Security: TLS
• Company SSID Techies
• Security WPA2
• Passphrase P@SSwOrd
• SSID is not broadcasted
INSTRUCTIONS:
Update the mobile device’s parameters to fit the criteria.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the printer settings?
- A . Collate
- B . Orientation
- C . Duplex
- D . Transparency
Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?
- A . ISDN
- B . DSL
- C . Fiber
- D . Cable
A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.
Which of the following is the BEST way to proceed?
- A . Document and label the cable and screw locations.
- B . Replace the screen with a non-OEM.
- C . Update the firmware on the device before repairing it.
- D . Wait for the vendor to provide more information.
A technician is replacing the LCD panel in a laptop.
Which of the following components is MOST likely to be damaged accidentally during the repair?
- A . Bezel
- B . Hinge
- C . Motherboard
- D . Digitizer
A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it.
Whish of the following is the BEST RAM type for the technician to retrieve?
- A . SoDIMM
- B . DDR4
- C . Single channel
- D . ECC
The feature that allows users to store files in cloud-based when necessary, but can removed when space is freed up, is known as:
- A . on-demand
- B . resource pool
- C . synchronization application
- D . shared resources
A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems.
Which of the following is MOST likely the cause of the performance issue on the device?
- A . Too many applications are running updates
- B . The device is currently running in airplane mode
- C . The internal memory is failing on the device
- D . The OS update is too resource intensive for the device
Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that none of the computers having issues have been assigned a static IP.
Which of the following should the technician check NEXT?
- A . Check the closest AP for the area.
- B . Check each wireless adapter switch
- C . Check the group’s network switch.
- D . Check the DHCP server.
A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive.
Which of the following are the MOST probable root causes for the given failure? (Choose three.)
- A . The hardware replacement used is a non-touch-screen.
- B . The touch screen must be calibrated after a replacement.
- C . The digitizer cable is not seated properly on the motherboard.
- D . The new touch-screen drivers must be installed.
- E . The replacement part is dead-on-arrival.
- F . The LCD panel firmware must be updated.
- G . The grounding screws are not securely attached.
Which of the following is the main purpose of the +5VSB output of a power supply?
- A . It allows peripherals to draw power when the machine is off
- B . It provides power to the audio and sound boards of the machine
- C . It acts as the main voltage supply to the motherboard and processor
- D . It powers all expansion cards and external device hubs
A technician is hired to install network cable in a crawl space running the length of a hallway.
To do so without a fire code violation, which of the following types of cable should the technician run?
- A . Plenum
- B . Fiber
- C . Shielded
- D . Coaxial
DRAG DROP
Drag each mobile technology to the description of its use. Some answers will not be used.
Explanation:
DRAG DROP
Drag each mobile technology to the description of its use. Some answers will not be used.
Explanation:
DRAG DROP
Drag each mobile technology to the description of its use. Some answers will not be used.
Explanation:
DRAG DROP
Drag each mobile technology to the description of its use. Some answers will not be used.
Explanation:
DRAG DROP
Drag each mobile technology to the description of its use. Some answers will not be used.
Explanation:
A technician wants to block remote logins to a server.
Which of the following ports should be blocked?
- A . 21
- B . 23
- C . 80
- D . 443
A company offers several out-of-the-box computer configurations to its clients. A client requests several new computers for its newest location, which will be used by guests to check in upon arrival and fill out contact information.
Which of the following configurations would BEST fit this customer’s needs?
- A . Touch-screen kiosk
- B . Thick client
- C . CAD workstation
- D . Virtualized host computer
A network administrator would like to increase network bandwidth to iGbps between two office buildings that are 0.5mi (805m) apart.
Which of the following would be the BEST solution?
- A . Fiber
- B . Coaxial
- C . Plenum
- D . Cat 6