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How does Cisco define Business Critical Services?A . subscription-based services covering the lifecycle of a technologyB . Pay-as-you-go, services covering business-critical functionsC . hardware replacementD . Pay-as-you-go, technology-based servicesView AnswerAnswer: A

Which two actions can a partner or customer perform within CCW-R? (Choose two.)A . set up billingB . download hardware, software and services datasheetsC . change Customer AddressD . view and manage their contractsE . order new servicesView AnswerAnswer: CD

Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?A . validate the customer's business needsB . focus on benefitsC . lock in revenue streams through co-terminationD . explore up sell opportunitiesView AnswerAnswer: A

Which three financial metrics are critical in renewing subscriptions? (Choose three.)A . net new salesB . annual re curing revenueC . close rateD . training costsE . renewal rateView AnswerAnswer: BDE

What support should an RM take from the CSM?A . Communicate new greenfield opportunities.B . Communicate value and the impact of Cisco solutions.C . Book customer-service briefings.D . Oversee the closure of contracts.View AnswerAnswer: B

Which licensing model is the most complex for a customer to manage?A . Managed service agreementB . SubscriptionC . Enterprise agreementD . A La CarteView AnswerAnswer: D

What is the future state goal of licensing at Cisco?A . Smart LicenseB . Standby LicenseC . Classic PAKD . Right to useView AnswerAnswer: A

Who do Renewals Managers (RMs) work with?A . RMs work with account managers to drive ongoing revenue risk assessments and plays.B . RMs work with pre-sales engineers and build customer solutions.C . RMs work by themselves to develop a high level view customer requirements and objectives.D . RMs work with...

Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?A . MerakiB . Stealth watchC . TetrationD . App DynamicsView AnswerAnswer: B

Which services are contained in the CX portfolio?A . Support Services, Business Critical Services, Professional Services and Managed ServicesB . Support Services, Business Critical Services and Professional ServicesC . Support Services and Business Critical ServicesD . Support Services, Business Critical Services, Professional Services, Managed Services, and Learning ServicesView AnswerAnswer: D