700-805

What is the primary measurement of success for a Renewals Manager?A . iARR rateB . renewal success rateC . upsell percentageD . percentage of contracts closedView AnswerAnswer: B

Which action should a Renewals manager take first?A . meet and confirm the am, css, csm and their resourcesB . meet the customer and perform a renewals diagnosisC . assign an RS to priority accountsD . download contract data and develop a renewals strategyView AnswerAnswer: A

Which statement best describes an Ask the Expert session?A . A 24-7 phone line providing expert adviceB . A pre-recorded webinar from an expertC . A one on one coaching engagement covering specific use casesD . A hosted educational webinar with live expert Q and AView AnswerAnswer: C

Which service offering helps define the customer's IT vision and strategy?A . OptimizationB . SupportC . TrainingD . AdvisoryView AnswerAnswer: D

Which service offering assists the customer in preparing for emerging industry trends?A . Trending TechnicalB . AdvisoryC . ManagedD . TrainingView AnswerAnswer: A

Which action should a Renewals manager take first?A . meet and confirm the am, css, csm and their resourcesB . meet the customer and perform a renewals diagnosisC . assign an RS to priority accountsD . download contract data and develop a renewals strategyView AnswerAnswer: D

Which statement regarding which tools can be added as value to customer and partners is invalid?A . adoption scores which provide insight into how well customers are utilizing service and software they purchaseB . Trusted Data Source for Hardware Refresh and Software renewal insights help manage Discounts for QuotingC ....

Which statement best describes an Ask the Expert session?A . A 24-7 phone line providing expert adviceB . A pre-recorded webinar from an expertC . A one on one coaching engagement covering specific use casesD . A hosted educational webinar with live expert Q and AView AnswerAnswer: C

Which statement best describes the success plan?A . the blueprint for account teams to achieve customer successB . a tool for reporting actions to managementC . a shareable document that captures all account activitiesD . a document capturing a comprehensive view of all customer health scoresView AnswerAnswer: A

During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?A . proposal buildB . billingC . deal strategyD . quote deliveryView AnswerAnswer: A