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Which service offering assists the customer in preparing for emerging industry trends?
Which service offering assists the customer in preparing for emerging industry trends?A . Trending TechnicalB . AdvisoryC . ManagedD . TrainingView AnswerAnswer: D
Which action can a renewals manager take to drive value in the account?
Which action can a renewals manager take to drive value in the account?A . Align partners on trainingB . Define the account forecastC . Manage and mitigate renewal riskD . Removing adoption barriersView AnswerAnswer: C
When renewing a contract with a customer,which action is important?
When renewing a contract with a customer,which action is important?A . Start discussions once the contract has expiredB . Propose only the most important part of the solutionC . Validate customers business needs.D . Do not offer any financing solutions.View AnswerAnswer: C
What is the Cisco definition of a Reusable Non-Standard Discount(RNSD)?
What is the Cisco definition of a Reusable Non-Standard Discount(RNSD)?A . A discount applied to refurbished or reused Cisco hardware that includes service contracts.B . A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basisC . A limited time discount applied to Cisco...
Which statement best describes the success plan?
Which statement best describes the success plan?A . The blueprint for account teams to achieve customer successB . A tool for reporting actions to managementC . A shareable document that captures all account activitiesD . A document capturing a comprehensive view of all customer health scoresView AnswerAnswer: D
Which critical task must be performed during the qualification phase?
Which critical task must be performed during the qualification phase?A . Renewal plan developmentB . Validate customer inventoryC . Quote deliveryD . Develop a success planView AnswerAnswer: D
Which action should a Renewals manager take first?
Which action should a Renewals manager take first?A . Meet and confirm the am,css,csm and their resourcesB . Meet the customer and perform a renewals diagnosisC . Assign an RS to priority accountsD . Download contract data and develop a renewals strategyView AnswerAnswer: A
Which success indicator for a Renewals manager is valid?
Which success indicator for a Renewals manager is valid?A . New product introductionsB . On-time renewalC . Stabilized customer satisfaction scoresD . Increased deployment of licensesView AnswerAnswer: B
Which statement best describes an Ask the Expert session?
Which statement best describes an Ask the Expert session?A . A 24-7 phone line providing expert adviceB . A pre-recorded webinar from an expertC . A one on one coaching engagement covering specific use casesD . A hosted educational webinar with live expert Q and AView AnswerAnswer: D
Which statement regarding which tools can be added as value to customer and partners is invalid?
Which statement regarding which tools can be added as value to customer and partners is invalid?A . Adoption scores which provide insight into how well customers are utilizing service and software they purchaseB . Trusted Data Source for Hardware Refresh and Software renewal insightsC . Help manage Discounts for QuotingD...
