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Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)A . An additional voice gateway is required for Silent Monitoring.B . They extend and connect.C . They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.D . They are limited only to PSTN phones and mobile...

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)A . SIP REFER label and SigDigitsB . SIP REFER with ICM router requeryC . SIP REFER with ICM script Send To VRU nodeD . SIP REFER with custom...

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)A . The Call Router Side B stays...

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?A . Boolean or proficiencyB . string or integerC . Boolean or integerD . proficiency or arrayView AnswerAnswer: A

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)A . administration serverB . real-time data serverC . analytical serverD . recording serverE . static serverF . performance serverView AnswerAnswer: AB

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)A . Preview dialing modeB . Direct Preview dialing modeC . Progressive dialing modeD . Predictive dialing modeE . Callback modeView AnswerAnswer: CD

Which type of MTP is supported with Cisco Unified Mobile Agent?A . MTP Pass-ThroughB . MTP No Pass-ThroughC . MTP Pass-AroundD . MTP No Pass-AroundView AnswerAnswer: B

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)A . With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.B . The visible network that supports the communication between Cisco Unified Communications Manager...

To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?A . route patternB . agent IP phoneC . CTI route pointD . translation patternE . translation routeView AnswerAnswer: C

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?A . pending contacts, callbacks, retriesB . callbacks, retries, pending contactsC . retries, callbacks, pending contactsD . pending contacts, pending callbacks,...