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Which three options are those messages?
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)A . SIP call control messagesB . routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)C . service...
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?A . AESB . SHAC . MD5D . TLSView AnswerAnswer: C
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)A . transfer call routing from agent to agentB . CTI data on Cisco Agent Desktop screen popC . Courtesy CallbackD . Cisco Mobile AgentsE . Cisco Extension...
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)A . basic call control (answer, hold, retrieve, end, and make call)B . advanced call control (consultation, transfer after consult, conference after consult)C . agent historical reportsD . ready and login reason codesE . phonebooks and workflowsF...
In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)
In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)A . digital certificateB . certificate authority certificateC . domain validation certificateD . self-signed certificateE . root certificateView...
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)A . Treat the call with Dialed Number Default Label.B . Queue the call and play a message, then release the call.C . Treat the call with...
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?A . configuration requestsB . skill group dataC . routing and DMP control trafficD . Real-Time MonitoringView AnswerAnswer: C
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?A . replaces header scriptB . normalization scriptC . association scriptD . transformation scriptView AnswerAnswer: B
In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?
Refer to the exhibit. In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?A . the local CTI port dialed numberB . the remote CTI port dialed numberC . agent PSTN number (accessible from CUCM/GW)D . agent...
Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?
Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?A . Add a redundant device pool to the Cisco Unified CallManager Group configuration.B . Add a second TFTP server...
