500-440

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?A . CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML GatewayB . CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type...

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)A . The local voice gateway detects the failure of the communications path. The voice gateway...

In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?A . fully qualified domain name of the serversB . physical MAC address of the NIC card from the Cisco Finesse...

Which failure scenario in the Cisco Unified Contact Center Enterprise solution stops all processing and routing of contact center calls?A . ICM Call Router Side A fails at the same time that ICM Logger Side A fails.B . ICM Call Router Side A fails at the same time that ICM...

Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)A . Cisco Unified CVP Call StudioB . Cisco Unified CVP VXML ServerC . Cisco Unified CVP reporting serverD . load balancerE . ingress voice gatewayF . egress voice gatewayG . VRU peripheral gatewayView...

Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?A . when QoS is enabled on both networksB . in cases in which there is gigabit bandwidth between sitesC . under no circumstancesD . when the Cisco Catalyst switch has dual...

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)A . Silent Monitor inbound voice callsB . secure communication using flow around modeC . NAT for address hidingD . normalize SIP messages using SIP profilesE . record...

Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)A . Cisco Unified CCE supports only one agent ACD line on the IP phone.B . The ACD line on the IP phone may have voicemail or call...

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)A . In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.B . The high priority queue...

In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?A . Each side of the peripheral gateway pair (side A and side B) must be configured to point to a local and a...