Cisco 820-605 Cisco Customer Success Manager Online Training
Cisco 820-605 Online Training
The questions for 820-605 were last updated at Oct 23,2025.
- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 23,2025
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A . completion of customer training
- B . confirmation of customer business outcomes
- C . review of product roadmap
- D . scheduling of Quarterly Success Review
- E . agreement of key stakeholders
Which of these is included in a success plan?
- A . confidential customer information
- B . customer business outcomes
- C . customer HR processes
- D . services cost
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
- A . It provides the opportunity to address any changes in the customer’s experience or actions around the solution
- B . It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
- C . Understanding your customer’s health directly enables renewals
- D . It gives the customer valuable insight so they can automatically renew critical on time
What are two examples of leveraging data to identify a customer barrier? (choose two)
- A . noting change in customer executive team
- B . consulting the health index
- C . providing training recommendations
- D . reviewing installed base details
- E . evaluating feedback from the customer operations team
What is the customer success objective of a Quarterly Success Review?
- A . Introduce new products and services.
- B . Evaluate renewal contract.
- C . Align work effort to outcomes.
- D . Create a success plan.
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
- A . capability gap
- B . financial gap
- C . consumption gap
- D . organizational gap
Which method is directly associated with evaluating a customer outcome?
- A . milestones
- B . key performance indicators
- C . metrics
- D . benchmarks
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation.
Which reports are critical to the success of the meeting?
- A . number of users registered, bandwidth utilization, number of training sessions user joined
- B . number of users registered, service logs, number of users
- C . number of users registered, number of meetings user initiated, number of meetings user joined
- D . network utilization, number of meetings user initiated, number of users
In which stage does the Customer Success Manager initially validate stakeholders?
- A . onboarding
- B . deployment
- C . utilization
- D . purchase
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
- A . No action is necessary as long as the health index is green
- B . Observe the online image of the customer
- C . Review and update the success plan for ongoing activities
- D . Manage the service issues and escalations
- E . Join the sales and marketing strategy meetings
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