Cisco 820-605 Cisco Customer Success Manager Online Training
Cisco 820-605 Online Training
The questions for 820-605 were last updated at Oct 23,2025.
- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 23,2025
What is the purpose of capturing moments of success with a customer?
- A . expanding the purchased solution
- B . recognizing the value of the engagement
- C . renewing the contract and subscription
- D . validating deployment of the solution
Refer to the exhibit.
Which action must be taken by Customer Success Manager?
- A . Recommend expansion opportunities
- B . Review the financial index.
- C . Develop a customer testimonial.
- D . Identify the adoption barriers.
Refer to the exhibit.
The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
- A . The customer has a high probability to renew and will include an expanded opportunity
- B . The customer’s usage is too low to correctly measure the chance of their retention
- C . The customer has increased usage, which shows a strong indicator of renewal
- D . The customer’s usage has seen a recent decline and the chance of them churning will be higher
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
- A . Engage with the account team to understand the expansion opportunities
- B . Perform a deep analysis of all the sales orders to the past 24 months
- C . Build an understanding of your customer’s business and market trends and priorities
- D . Speak the internal contacts to understand the customer sentiment and outstanding escalations
Refer to the exhibit.
What does this health score indicate?
- A . The customer is unlikely to renew this license.
- B . The customer is unlikely to advocate for this product.
- C . The customer needs to consume more of this product.
- D . The customer needs to purchase more licenses.
What is a key driver that is creating the need for customer success?
- A . financial resources
- B . subscription economy
- C . advanced specializations
- D . portfolio management
What is a financial implication of churn?
- A . loss of revenue
- B . increased production
- C . reduced product utilization
- D . contract expansion
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production.
How should the Customer Success Manager address the one solution that has not been fully enabled?
- A . Contact the services team and request that they reach out to the customer to address the solution
- B . Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
- C . Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
- D . No action is needed because the customer will probably renew and you can address the issue after the renewal
DRAG DROP
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
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During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer’s business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media.
In which stage is the customer?
- A . Adoption
- B . Optimize
- C . Expand
- D . Advocate
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