Cisco 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise Online Training
Cisco 500-450 Online Training
The questions for 500-450 were last updated at Oct 23,2025.
- Exam Code: 500-450
- Exam Name: Implementing and Supporting Cisco Unified Contact Center Enterprise
- Certification Provider: Cisco
- Latest update: Oct 23,2025
Refer to the exhibit.
This exhibit is the setup of the Cisco Unified Customer Voice Portal Server.
Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)
- A . A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
- B . A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
- C . A VRU PG peripheral should be configured with a peripheral ID of 5000.
- D . A network VRU should be configured with a label of maximum length 10 digits.
- E . A PG explorer peripheral should be configured with a peripheral ID of 200.
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?
- A . configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
- B . configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
- C . install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
- D . install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid.
Which four options can cause this problem? (Choose four.)
- A . Time zone was changed.
- B . Secondary DNS was changed.
- C . Hostname was changed.
- D . Number of historical reports exceeded the system limits.
- E . Cisco Unified Intelligence Center Publisher is not in service.
- F . IP address was changed.
- G . Primary NTP server was changed.
- H . Number of concurrent real-time reports exceeded the system limits.
Which three rules apply when configuring agent teams? (Choose three.)
- A . An agent can be a member of only one agent team.
- B . An agent can be a member of multiple agent teams.
- C . An agent team can have only one primary supervisor.
- D . An agent team can have multiple primary supervisors.
- E . All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
- F . All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
- G . An agent team can have only one primary supervisor but can be a member of multiple teams.
- H . An agent team can have multiple primary supervisors but can only be a member of one teams.
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
- A . Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
- B . Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
- C . Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
- D . Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)
- A . preconfigured domain name server and have set up forward and reverse DNS
- B . HTTPS redirect disabled
- C . Cisco Finesse HTTPS redirect enabled
- D . AWDB database configured and online
- E . access to a Network Time Protocol server
- F . access to the Internet
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
- A . A total of 100 sign-out reason codes and not ready reason codes.
- B . 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
- C . 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
- D . There is no limit. You can assign as many team-based reason codes as you like.
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?
- A . 500
- B . 1000
- C . 2000
- D . 6000
- E . 76,000
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
- A . agent device, network VRU, ringtone, error
- B . ICM dialed number, network VRU, ring back, error
- C . agent device, CUCM VRU, ringtone, survivability
- D . ICM dialed number plan, network VRU, ringtone, error
- E . agent device, network VRU, ringtone, survivability
Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?
- A . Prefix three digits to the dialed number at the end.
- B . Suffix three digits to dialed number.
- C . Truncate three digits from dialed number.
- D . Consider only the first three digits from the dial number.
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