Cisco 500-445 Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Online Training
Cisco 500-445 Online Training
The questions for 500-445 were last updated at Oct 23,2025.
- Exam Code: 500-445
- Exam Name: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
- Certification Provider: Cisco
- Latest update: Oct 23,2025
Which activities can agents pick and pull?
- A . Agents can pick chats from other agents that belong to the same set of skill groups.
- B . Agents can pick chat from other agents that belong to the different skill groups.
- C . Agents can pick emails from other agents that belong to the same set of skill groups.
- D . Agents can pick emails from other agents that belong to the different skill groups.
What are three report categories and templates included for ECE reporting? (Choose three.)
- A . Supervisor Status
- B . Contact Center Trend
- C . Email Survey
- D . Service Level Agreement
- E . Service Level Performance
- F . Contact Center CCAI
- G . Agent performance
Which feature is unable to be deleted or made inactive?
- A . Enterprise Chat and Email
- B . Unified CCE
- C . Exception Queue
- D . Supervisory Queues
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
- A . ECE_Default_Queue
- B . ECE_activity
- C . ECE_Inbound
- D . ECE_Email
- E . ECE_Chat
What are the workflow types in ECE?
- A . Alarm, Inbound, Exception, Default
- B . Inbound, Outbound, Alarm
- C . Default, Inbound, Outbound
- D . Alarm, Outbound, Inbound, Exception
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?
- A . 20 KB
- B . 30 KB
- C . 40 KB
- D . 50 KB
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?
- A . 80 milliseconds
- B . 120 milliseconds
- C . 240 milliseconds
- D . 300 milliseconds
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?
- A . EECE
- B . UCCE
- C . Partition
- D . Service
What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?
- A . 800
- B . 1000
- C . 2000
- D . 2500
What is the default value for the email media class set by the installer?
- A . Email_media_class
- B . Email_ ECE
- C . ECE_Email
- D . Cisco_email
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