Cisco 500-442 Administering Cisco Contact Center Enterprise (CCEA) Online Training
Cisco 500-442 Online Training
The questions for 500-442 were last updated at Oct 23,2025.
- Exam Code: 500-442
- Exam Name: Administering Cisco Contact Center Enterprise (CCEA)
- Certification Provider: Cisco
- Latest update: Oct 23,2025
Which two steps are required to configure a Supervisor? (Choose two.)
- A . assign the Supervisor to only one Team
- B . assign the Supervisor to a Skill Group and Precision Queue
- C . make sure the Supervisor has an Active Directory Account
- D . ensure that "Is Supervisor" is checked
- E . assign the Supervisor to a Precision Queue
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s).
Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
- A . Route Settings under Call Settings card
- B . IVR Settings under Call Settings card
- C . Device Configuration under Infrastructure Settings card
- D . Miscellaneous under Call Settings card
How can the Extension Mobility feature be described?
- A . As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- B . As part of the configuration, both device profiles and phones need to be added to the pg user account.
- C . The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- D . The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A . ICM responds to the Route Request by running a Routing Script.
- B . CVP delivers a Route Request to the ICM Central Controller.
- C . CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- D . Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
Which variable remains available to all scripts in the system until reset?
- A . Caller Entered digits
- B . Call variable
- C . User variable
- D . Peripheral variable
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- A . the number of calls the agent has taken
- B . the Weight of the attribute
- C . the agent with the Most Attributes
- D . Longest Available
How are additional ICM Tools added?
- A . Script Editor is available in the PG and ICM Router server.
- B . PG Server node will add the additional tools provided in the Administration Tools folder.
- C . Admin Server node will add the additional tools provided in the Administration Tools folder.
- D . The Logger Server node will add the additional tools provided in the Administration Tools folder.
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state.
Which configuration by an administrator in Agent Desk Settings allows this action?
- A . Wrap-up on Incoming, set to Required
- B . Enable "Require Logout Reason"
- C . Enable "Require Idle Reason"
- D . Wrap-up on Outgoing, set to Required
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A . Rogger
- B . PG
- C . DCCMP
- D . CVP
- E . Finesse
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